Human Relation.ppt
- 1. Work! Work! Work! List down the possible reasons why conflict may arise in your workplace.
- 2. Work Group and Group Behavior
- 3. Coverage • Attitudes • Norms and Other Sources • Values and Value Conflicts
- 4. Objectives: Define group and group behavior
- 5. Objectives: Reflect on how attitudes and values affect human relations
- 6. Objectives: Share experiences showing the effects of attitudes and values in your workplace
- 7. What is group? A group can be defined as one or more individuals interacting together to achieve certain objectives.
- 8. How about its types? Informal group Formal group
- 9. Stages of Group Development 1. Forming - The first stage in group development, characterized by much uncertainty 2. Storming - The second stage in group development, characterized by intragroup conflict
- 10. Stages of Group Development Norming - The third stage in group development, characterized by close relationships and cohesiveness Performing - The fourth stage in group development, when the group is fully functional
- 11. Stages of Group Development 5. Adjourning - The final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance
- 12. What are norms? Group norms are acceptable standards of behaviour that are recognized and shared by group members.
- 13. Group norms can be: Formal norm Formal norms set out the rules and procedures that group members are expected to follow. These are documented.
- 14. Group norms can be: Informal norm -the most common types of norms in organizations. These are not documented, but group members understand the informal group norms by observing their fellow group members.
- 15. Attitude Attitude can be described as a tendency to react positively or negatively to a person or circumstances.
- 17. Cognitive The cognitive component of attitudes refers to the beliefs, thoughts, and attributes that we would associate with an object.
- 18. Affective Affective component is the emotional or feeling segment of an attitude . It is related to the statement which affects another person.
- 19. Behavioral Behavior component of an attitude consists of a person’s tendencies to behave in a particular way toward an object. It refers to that part of attitude which reflects the intention of a person in short run or long run.
- 20. Factors Influencing Attitude Social Factors Direct Instruction Family Prejudices Personal Experience Media Educational and Religious Institutions Physical Factors Economic Status and Occupations
- 21. Defining Values Values are ideas that people see as worthwhile . They provide standards of conduct by which we measure the quality of human behavior.
- 22. Sources of Values Family: Family is a great source of values. A child leams his first value from his family. Friends &peers: Friends and peers play a vital role in achieving values.
- 23. Sources of Values Community or society: As a part of society, a person leams values from society or different groups of the society. School: As a learner, school and teachers also play a very important role in introducing values.
- 24. Sources of Values Media: Media such as – Print media, Electronic media also play the role of in increasing values in the mind of people. Relatives: Relative also helps to create values in the minds of people.
- 25. Sources of Values Organization: Different organizations and institutions also play a vital role in creating value.
- 26. Value Conflicts Value conflicts arise when people give different priorities to each value.
- 27. Value Conflicts Value conflicts arise when people give different priorities to each value.
- 28. How? Values can strongly influence employee conduct in the workplace. If an employee values honesty, hard work, and discipline, for example, he will likely make an effort to exhibit those traits in the workplace.
- 29. How? This person may, therefore, be a more efficient employee and a more positive role model to others than an employee with opposite values.
- 30. How? Conflict may arise, however, if an employee realizes that his co-workers do not share his values.
- 31. Types of Value Conflicts Intrapersonal Value Conflict occurs when highly ranked values pull an individual in different directions.
- 32. Types of Value Conflicts Interpersonal Value Conflict occurs when differences in combinations of values between people inevitably spark disagreements.
- 33. Types of Value Conflicts Individual-Organization Value Conflict occurs when values espoused or enacted by the organization collide with an employee’s personal values.
- 34. Let’s reflect! Why do you think attitude and values really affects human relations?
- 35. Share! Share! Share your experience that is related to the effects of attitudes and values to your workplace.