Business Value
- 1. Date: 08/10/09 Page: Helene Warner 360 Strathmore Ave., Oldsmar, FL 34677 (813) 925-8323 Cell (727) 432-8693 E-Mail: Helene@raintastic.com Director of Operations Social Media Expert Call Center Manager Marketing Manager Business Development
- 2. What I’ve Done 20 Years Experience in Operations for Call Centers, New Businesses, Marketing and Business Development. Managed call centers and contracted to third party call centers Utilize social media and bring forth relevant search results Established and implemented policies and procedure for new businesses along with hiring first round of employees Launched over six new businesses as a consultant from business plan to implementation Implemented new reporting system resulting in more precise metrics company wide. Date: 08/10/09 Page:
- 3. Major Accomplishments Successfully hired first round of employees and set up office and equipment for LeisureLogix. Create and implement the training module for the call center customer service/sales rep at Leisurelogix Reduce turnover at GE Money’s St.Petersburg call center from 14% to 2% Implemented new reporting system throughout GE Money call centers to improve quality and metrics, saving the company over 2 million dollars. Developed a module “Imagination to Execution” to facilitate the completion of company projects with assignments and project management tools Date: 08/10/09 Page:
- 4. Strategic Business Value Pro-active planning - Implement relevant processes - Innovative - Deliverables with desired results Date: 08/10/09 Page: Helene Warner Planning Proactive Processes Relevant Deliverables Main Goal Accomplished Innovative Think outside The box
- 5. Proactive Planning Assess business requirements Gather information through Focus Groups Survey’s Statistics Research best practice within the industry and other industries Strategic positioning through research and analysis Crisis communications planning & management Market Strategy Maximize resources Date: 08/10/09 Page: It’s always better to be proactive rather than reactive Planning Proactive
- 6. Relevant Processes Designed & Implemented Improvements in Efficiency that saved GE Money over two million dollars Increased efficiencies in the accounts payable function resulting in a reduction in staff Implement new system with check and balance that works hand in hand with our Quality Assurance Dept. Create processes to ensure compliance and avoid penalties Establish desired metrics and tracking system Date: 08/10/09 Page: When the process is clear, everything flows smoothly! Processes Relevant
- 7. Clearly communicate expectations, timeframes and assignments Get feedback from: Responsive Dynamic Content Diagram Users Consumers Content Creators Reviewers Data Collection & Analysis- Is the main objective being met? Plan work flow for employees to maximize time and resources Date: 08/10/09 Page: Planning provides a pathway for success!” Deliverables Deliverables
- 8. Innovative Think outside The box Strengthen the positioning of your products and services using marketing innovation Redouble your focus on customer needs Look for creative ways to extend your current products Look for opportunities to inexpensively test new ideas Embrace open-source innovation Take a fresh look at your supplier relationships Don’t just think about innovation in terms of products, services, and business models Spend time brainstorming with cross-functional teams and identify opportunities Innovative
- 9. How I Can Help the Company Excellent leadership and management skills Create policy and procedure manual Market the company through social networking including blogs, websites, newsletters, etc… Implement check and balance to ensure excellent customer service and sales through follow up Increase Efficiencies Improve Productivity Control Expenses and Adhere to Budget Make the Company Profitable Date: 08/10/09 Page: