Class 4 - Question Types and When to Use Them
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The document discusses various questioning techniques used in interviews, emphasizing the differences between directive and non-directive styles. It outlines types of questions, their intended purposes, and the effects they have on the information gathered from respondents. The content is presented by experts in investigative techniques with considerable experience in the field.
Class 4 - Question Types and When to Use Them
- 1. Class 4: Question Types and When to Use Them Don Rabon Expert Investigator, Author, Instructor dwrabon@msn.com
- 2. Introduction Don Rabon Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 34 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. Rabon is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
- 4. Levels of Control Paycheck Control Participant Alliance Control Capability Control Affecting Control
- 6. Aspects of Questioning: Question Sequence High Listening Level
- 7. Questioning: The instruments of the interviewing process
- 9. Directive Interview Close-Ended Questions • Gains information, but cuts off information • Do, is, are, did • Restrictive • Limited answers • Yes or no
- 10. Directive Interview • Obtain Information • Direct Verbiage • Focus • Restricted Discussion • Topic Centered • Impersonal • Deters Discussion
- 11. Directive Interview • Avoid Self-Disclosure • Interviewer Centered • Causes Subjects to Become Silent • Attention Gaining • Confirm Agreement • Easy to Dominate
- 12. Directive Interview • Less Time • Centers the Issue • Restricts Information • Lost Information • Intimidation • Give Information Away
- 13. Non -Directive Interview Open-Ended Questions • Thought and Conversation • What, How, Why, Could, Would • Narration • Expansive • Freedom to Respond
- 14. • Opportunity to Talk • Yes or No Will Not Suffice • Self-Exploration, Discussion, Discourse • They Talk – We Listen • Non-Threatening • Feeling Identified
- 15. • Reveals Importance • Involves Subject • Conversational • Thinking Occurs
- 16. • Variety of Questioning Options • Takes More Time • Rambling • Tabulation Difficulty
- 17. Connecting questions serve to connect details and events
- 18. Positive Reaction Questions Tag Questions
- 19. Gain Cooperation Identify Barriers to Cooperation Tag Questions
- 21. Forced-Choice Questions Requires an answer chosen from among two or more possible responses
- 22. Control Questions No Additional Information Evaluate Responses of Subject Statement against self-interest Provide rationale or damn the behavior Opinion regarding punishment Reaction to an expression of disbelief
- 23. Control Questions No Additional Information Evaluate Responses of Subject Why? Who? What? Happen?
- 24. Secondary Question Encourage Continued Answers
- 25. Reflective Probe - PROCESS • Normal eye contact • Auditory confirmation • Visual confirmation • Repetition
- 26. Leading Questions • Makes an assumption not confirmed • Normally produces the most honest answer
- 27. Attitude Statements Affect the mood or feeling of the interviewee
- 29. Summary Return • Summarize • “Own their narrative” • Move interview forward
- 30. Interviewing Sequence Details General Inductive Sequence
- 32. Questions If you have any questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Joe Gerard j.gerard@i-sight.com Don Rabon dwrabon@msn.com