IBM Watson Workspace and Work Services strategy and roadmap
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The document discusses IBM Watson Workspace, a real-time team collaboration app designed to enhance productivity by reducing information overload through cognitive technology. It highlights features such as persistent chat, file sharing, and automated summary creation (moments) that help teams focus on key actions and insights. The workspace integrates various apps and data, streamlining business processes across industries and roles.
IBM Watson Workspace and Work Services strategy and roadmap
- 1. Social Connections 11 Chicago, June 1-2 2017 IBM Watson Workspace Rob Ingram, Senior Offering Manager IBM Watson Workspace @robscotingram
- 2. PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSORS
- 3. Social Connections 11 Chicago, June 1-2 2017 • Staying current in the noise • Users are faced with information overload and what is important? • Taking action • Interruptions often cause you switch tools, search for information… Struggling with business collaboration ?
- 4. Social Connections 11 Chicago, June 1-2 2017 IBM Watson Work Vision Redefine Collaboration using Cognitive Focus on what matters most Moments help reduce your collaboration noise Take action Integrate your apps and data for a 360 view, without switching focus Streamline business processes Train Watson on your industry and job roles
- 5. Social Connections 11 Chicago, June 1-2 2017 Take Actions Understand Business Conversations IBM Watson Workspace Team messaging and collaboration, with a cognitive twist IBM Watson Workspace
- 6. Social Connections 11 Chicago, June 1-2 2017 1. What is Watson Workspace Real-time team collaboration app • Group & individual persistent chat • Presence, file and image sharing • Work across devices • Single-sign-on • + + + Built-in cognitive capabilities • Enable users to focus on what matters most • Powered by Watson
- 7. Social Connections 11 Chicago, June 1-2 2017 Demonstration A closer look
- 8. Social Connections 11 Chicago, June 1-2 2017 Pivot from a lengthy conversation … to a summary with “moments” ‘Moments’ automatically summarize team conversations, surfacing key action items IBM Watson Workspace Moments reduce conversation noise Actions, decisions, questions are identified and promoted Conversations are summarized into Moments
- 9. Social Connections 11 Chicago, June 1-2 2017 Workspace automatically highlights key insights and allows users to take actions in context to minimize loss of time and focus Watson Workspace intelligent actions
- 10. Social Connections 11 Chicago, June 1-2 2017 2. IBM Watson Workspace ecosystem - integrate your apps and data
- 11. IBM Confidential :: ©2017IBM Corporation http://www.IFTTT.com Over 300 business and consumer services http://www.sapho.com Over 50 enterprise and hybrid connectors http://www.workato.com Over 150 app integrations Dropbox Feed Evernote Twitter Weather Underground Wordpress Google Drive Google Calendar Amazon Alexa Google Assistant TrelloGithub iOS photos GmailOffice 365 Office 365 Over 500 partner application integrations
- 12. Social Connections 11 Chicago, June 1-2 2017 3. IBM Watson Workspace streamlines business processes Build Watson into your collaborative processes and workflows • Train Watson to understand your job roles and industry jargon • Integrate to your data and apps • Create custom experiences for your teams to become more effective Customer support Contracts Sales
- 13. Social Connections 11 Chicago, June 1-2 2017 Example: Sales Team Workspace CRM System BI System Customer Contract Signing Company data
- 14. Social Connections 11 Chicago, June 1-2 2017 Identify sales opportunities from Salesforce
- 15. Social Connections 11 Chicago, June 1-2 2017 BI data reporting and alerts by Rocket Software
- 16. Social Connections 11 Chicago, June 1-2 2017 Retrieve company and market intelligence with Firstrain
- 17. Social Connections 11 Chicago, June 1-2 2017 Contract processing /e-signature with Docusign
- 18. Social Connections 11 Chicago, June 1-2 2017 Using applications in Watson Workspace – examples Sign contract documents in the flow (DocuSign integration) Get inline access to business information about your customers (FirstRain application) Sales opportunities (SalesForward integration)
- 19. Social Connections 11 Chicago, June 1-2 2017 Marketing teams External Ad Agency Finance Department Marketing Department Corporate e-Mail
- 20. Social Connections 11 Chicago, June 1-2 2017 IBM Watson Work Services for developers for Watson Workspace or your own apps 1. Cognitive services that help summarize and reduce noise 2. Train your business terminology for specific job roles and industries 3. Integrate application data 4. Take actions from conversations 5. Powered by Watson
- 21. Social Connections 11 Chicago, June 1-2 2017 • Insurance claim • Data entry can trigger an action or notification. • Health services • A tele-health application summarizes conversations and notes via moments to avoid unnecessary ER admissions for diabetes patients. • Customer support • Use of automated actions and responses in emails helps customer service expedite basic requests. • Interactive whiteboard • A physical whiteboard listens in on the conversation to extract actions from trigger words from the speech Add Watson Work Services to your business applications Inject cognitive into your text rich apps
- 22. Social Connections 11 Chicago, June 1-2 2017 IBM Watson Workspace Roadmap Recent updates In the labs + Moments on mobile apps + Real time moments + Training of Watson business terminology + Direct messaging + @mentions + Where you last were indicator + Search for spaces and content + File thumbnails in resources view + Manage notifications by space + Who is typing indicator + Presence – see who is active + Increased files size + SAML SSO + Cognitive interactive actions UI via Action fulfillment APIs (currently beta) + Further Moments refinement Cognitive Conversations and content Continuous updates By Invitation Preview General Availability + Mac and Windows desktop apps + Content search refinement + Increased space membership size + Favorites + Edit/ delete messages and files + Enterprise admin + Integration Public Preview IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
- 23. Social Connections 11 Chicago, June 1-2 2017 Add IBM Connections Files to Watson Workspace Designssubjectto change
- 24. Connections Community Updates IBM Connections Community Integration Designssubjectto change
- 25. Social Connections 11 Chicago, June 1-2 2017 Watson Workspace chat from IBM Verse Share IBM Verse email to Watson Workspace Designssubjectto change Watson Workspace and IBM Verse
- 26. Social Connections 11 Chicago, June 1-2 2017 Next steps How to sign up http://workspace.ibm.com Email: ringram@us.ibm.com for an invitation to access the Watson Workspace Preview Developers http://workspace.ibm.com/developer
- 27. PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSORS
- 29. Social Connections 11 Chicago, June 1-2 2017 IBM Watson Workspace integrates apps and data into your team process Partner and IBM examples
- 30. Social Connections 11 Chicago, June 1-2 2017 Share email messages from Microsoft Outlook to Workspace
- 31. Social Connections 11 Chicago, June 1-2 2017 Share email messages from Microsoft Outlook to Workspace
- 32. Social Connections 11 Chicago, June 1-2 2017 Incident management with Newrelic, Pagerduty
- 33. Social Connections 11 Chicago, June 1-2 2017 Workday, Trello, Jira, notifications
- 34. Social Connections 11 Chicago, June 1-2 2017 Bank account alerts from internal systems
- 35. Social Connections 11 Chicago, June 1-2 2017 Find Expertise in Connections
- 36. Social Connections 11 Chicago, June 1-2 2017 Box Relay – document workflow notifications
- 37. Social Connections 11 Chicago, June 1-2 2017 Redbooth cognitive task management