This document discusses improving substation reliability and availability. It describes electrical events that occurred after an expansion at a refinery, highlighting issues with microprocessor relays, control power supplies, and time synchronization. The importance of substation documentation, automation, data retrieval, monitoring, and critical auxiliaries is discussed. Reliability calculations are shown to not fully account for hidden failures and varying operating conditions. Overall recommendations are made to establish best practices for documentation, configuration, monitoring, and addressing reliability more holistically.