information system and value chain of wal-mart
- 1. Pesented by Abdullahel Momen Ajmee
- 2. Information system A combination of hardware, software and trained personnel to facilitate planning, controlling, coordination and decision making Business value chain A model of how business receive raw materials as input, add value to the raw materials through various process
- 3. MANAGEMENT INFORMATION SYSTEM OF WAL-MART Ordinarily automates routine and repetitive task Inputs of TPS in raw data TPS
- 4. DSS Wal-Mart implemented a number of strategies of DSS. Ex: Retail Link and sales data warehouse Wal-Mart stared analyzing the details of item and their cost and implementing these data since 1997 drastic change in merchandizing decision which helped them touch sky limit and customer satisfaction
- 5. SCM Electronic Data Interchange Computer Terminal Network Voice Based Order Filling Global Positioning System
- 7. CUSTOMER MANAGEMENT Contact and account management Sales :: use cross selling way information corner for customer Marketing and fulfillment:: they ensure friendly price smaller format store Customer service and support:: keep contact with the customer through mail,, telephone etc they send message in customers event
- 8. KNOWLEDGE MANAGEMENT creation and acquisition modification use the knowledge archiving transfer disposal
- 9. MANAGEMENT ACIVITIES COORDINATING satellite communication system
- 10. SATELITE SYSTEM Data collected and analyzed Observing merchandise flow Video transmission, credit card authorization and inventory control.
- 11. CONTROLLING clan control audit control market control performance standard control cross docking inventory system
- 12. CONCLUTION • Its awesome the way Wal-Mart control its information system • Its accurate enough manage everything • The satellite system is perfect in collection of information and share it easily between supplier and Wal-Mart