Interviewing And Hiring
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The document provides guidance on interviewing and hiring candidates. It discusses reviewing applications for work history, education, and red flags. First impressions from appearance and body language are important. During interviews, ask competency-based questions using examples from the candidate's experience. Follow up questions can reveal values and skills. Practice interviewing to improve questioning techniques.
Interviewing And Hiring
- 1. Interviewing and Hiring Hiring Right the First Time
- 2. Overview of Training What to look for on an application First impressions go both ways Body Language – what do we convey Review of Interview documents Questions you can ask Illegal questions Practice makes perfect
- 3. Interviewing….. Asking questions designed to uncover how well persons have demonstrated competencies you are looking for and how they will demonstrate them for our company….. Careful questioning can reveal values and motivations of the persons interviewed so you can determine if they have the attitude that will fit in our organization… Anyone can tell you they know how to drive a forklift, but how many times they ran into the wall is more important….
- 4. Interviewing…. Experience does not equal accomplishment Education does not equal Competency Given responsibility does not equal Positive Results When they tell you what they did, don’t assume it was done well.
- 5. The application Take the time to review the entire application What is your gut feeling about the application Review work history closely Gaps in history Dates employment was retained Reason for separation Education level completed References listed Signed in all necessary spots Felony on record Do NOT write anything on the application
- 6. First Impressions Hygiene – hair, nails, clothing Dress – appropriate for job interview Smile – natural or strained Eye contact – meeting with your eyes or downcast Speech – professional, not rushed Confidence level Body language
- 7. Body Language Basics Eye contact Smile Handshake Posture when walking Posture when sitting Position of arms Position of hands Position of legs
- 9. During the Interview Pay attention to body language Maintain eye contact Interviewee should be using “I” statements Use the SOAR method to get the best answer; S ituation that occurred O bjective trying to meet A ction that I took R esult of my decision
- 10. Questions you can ask Start with generic ‘get to know you’ questions What have you accomplished in the past that makes you uniquely qualified for the position? Keep questions open ended Tell me about a time when… What were you trying to accomplish when… Give me an example of… Look for positive and negative results to show how well they will perform, how well they react to mistakes, and if they take accountability for mistakes
- 11. Questions you can Ask Use probes – follow up on questions to get more specific information as well as to uncover the values and work ethics of the candidate Why- why is important, why you chose that method How - How did customer react When -When did this happen Where -Where was supervisor during occurrance Who- Who was involved What- What did you learn from situation Tell me more Give me an example Lead me through that process
- 12. Illegal questions Questions should be job-related, potential employers should never use questions to find personal information Cannot ask about health issues or previous workplace accidents Cannot ask about the following and cannot be considered as a condition of employment; Race Color Gender Religion National Origin Birthplace Age Disability Marital/family status
- 13. Unusual Questions Trying to catch a glimpse of candidate in an unrehearsed, unguarded moment Reveals how someone thinks, how well they think on their feet Don’t have right or wrong questions Gives opportunity for creativity, humor, and showing poise when caught off guard
Editor's Notes
- #8: Body language – less than 35% of what is communicated is said with words Eye Contact – Should maintain 80-90% of the time, if eyes are down indicates introvert or secretive Smile – genuine, not forced. Women smile due to wanting to please, men smile after they feel they have pleased Handshake – palm down signifies dominance, palm up signifies submission, limp signifies weak character, strong equal signifies confidence Posture – stomach in, shoulders back, head up – confident Posture sitting – shoulders back, head up – confident Position of arms – crossed indicates defensiveness, Hands – steepled shows dominance, hand on cheek is thoughtful, holding own hands indicates need for reassurance Legs – “crossed 4” indicates aggressive and potentially dominant, crossed regular shows nervousness or concealment
- #12: Also can ask ‘contra-behavior’ questions; What went wrong, what did you do to correct the situation, tell me about a time when something didn’t work out to your planning