This document provides an introduction to operations management. It defines operations management as the business function responsible for planning, coordinating, and controlling resources needed to produce products and services. Operations management is a core management function in every organization, whether in manufacturing, services, or non-profits. The role of operations management is to transform inputs like people, materials, and money into outputs of goods and services through efficient processes. Typical inputs include raw materials, labor, equipment and buildings while outputs are finished products and services.