Basic Quality Concepts and their definitions .pdf
- 2. BASIC CONCEPTS OF QUALITY: • QUALITY • QUALITY CONTROL • QUALITY ASSURANCE • QUALITY MANAGEMNT • TOTAL QUALITY MANAGEMENT • ISO SYSTEM
- 3. QUALITY: • QUALITY IS THE TOTALITY OF FEATURES AND CHARACTERISTICS OF A PRODUCT THAT BEARS ON IT’S ABILITY TO SATISFY THE STATED OR IMPLIED NEEDS -- ASQC
- 4. WHAT IS QUALITY?: • WHAT IS QUALITY? • USER-BASED: “IN THE EYES OF THE BEHOLDER” • MANUFACTURING-BASED: “RIGHT THE FIRST TIME” • PRODUCT-BASED: PRECISE MEASUREMENT
- 5. DIMENSIONS OF QUALITY: • PERFORMANCE • AESTHETICS • SPECIAL FEATURES: CONVENIENCE, HIGH TECH • SAFETY • RELIABILITY • DURABILITY • PERCEIVED QUALITY • SERVICE AFTER SALE
- 6. IMPORTANCE OF QUALITY: • LOWER COSTS (LESS LABOR, REWORK, SCRAP) • MOTIVATED EMPLOYEES • MARKET SHARE • REPUTATION • INTERNATIONAL COMPETITIVENESS • REVENUES GENERATION INCREASED (ULTIMATE GOAL)
- 7. QUALITY CONTROL: • IS THE OPERATIONAL TECHNIQUES AND ACTIVITIES THAT ARE USED TO FULFILL THE REQUIREMENTS FOR QUALITY
- 8. QUALITY ASSURANCE: • QUALITY ASSURANCE IS ALL • SYSTEMATIC AND PLANNED ACTIONS WHICH ARE NECESSARY TO PROVIDE ADEQUATE CONFIDENCE THAT A PRODUCT OR SERVICE WILL SATISFY THE GIVEN REQUIREMENT FOR QUALITY.
- 9. QUALITY MANAGEMENT: • QUALITY MANAGEMENT IS A • SYSTEMATIC SET OF OPERATING PROCEDURES WHICH IS COMPANY WIDE, DOCUMENTED, IMPLEMENTED AND MAINTAINED WHILE ENSURING THE GROWTH OF BUSINESS IN A CONSISTENT MANNER
- 10. TOTAL QUALITY MANAGEMENT: • THE LATEST APPROACH • IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS
- 13. QUALITY TIMELINE 1800’s Standardization and Quality Control 1904-1915 Zero Quality Control; quality trilogy; TQM fishbone diagram 1920-30 Statistical analysis 1950-80 Management by quality 1990’s Value chain Quality control Continuous improvement 1999-Now Lean Quality Improvements
- 16. ISO SYSTEM: • ASET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OFASYSTEM • ISO 9001:2008 • ISO 14000:2004 • ISO 17025 • SA8000