Intro to Conflict Styles and Conflict Resolution
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The document outlines five conflict styles based on the focus on personal agenda versus relationship value: competing, accommodating, avoiding, collaborating, and compromising. Each style has its unique strengths and weaknesses and is suited for different situations. It emphasizes the importance of being skilled in all five styles to effectively handle conflicts and achieve good outcomes.
Intro to Conflict Styles and Conflict Resolution
- 1. Introduction to Conflict Styles Copyright 2011 Riverhouse ePress www.ConflictStyleMatters.com
- 2. Two factors strongly shape our choice of conflict style: 1. How hard do we push for the things we want , our agenda? and…
- 3. How much attention do we give to the relationship?
- 4. Relationship and own Agenda When we put the two factors together, we get five different styles of responding to conflict. Each has: • a special focus • a unique set of strengths and weaknesses.
- 5. DIRECTING Focus on own agenda: High Focus on relationship: Low I win/you lose. How? Assert, control, compete. Insist, demand, defeat.Low focus on relationship High focus on own agendaWe’re doing it my way... Let’s just get the job done. (and worry about the relationship later...)
- 6. High focus on relationship Low focus on own agenda HARMONIZING Focus on own agenda: Low Focus on relationship: High I lose/you win. How? Agree, go along, give in, affirm. Sure, I’m flexible . Whatever you’re happy with is fine with me....
- 7. Low focus on relationship Low focus on own agenda AVOIDING Focus on own agenda: Low Focus on relationship: Low I lose/you lose. How? Withdraw, remain silent, walk away, postpone discussion, delay responding. Let me out of here…! I don’t want to talk about it… Conflict? What conflict?
- 8. High focus on relationship High focus on own agenda COOPERATING Focus on own agenda: High Focus on relationship: High I win/you win. How? Dialogue. Agree to talk things through. Assert self and support the other. Let’s talk this through… My preference is….. And I want to hear and understand yours…..
- 9. If we each back off and accept half of what we want, we can get an agreement and move on… COMPROMISING Focus on own agenda: Medium Focus on relationship: Medium We both win some/We both lose some. How? Bargain, strike a deal, find a little something for everyone.
- 10. When the only tool you have is a hammer, everything you see is a nail. Mark Twain Each style is a valuable tool, essential for particular situations all of us face. We handle conflict better when we are equally skilled in all five styles. Then we can choose the response most likely to bring a good outcome. Learn the strengths and weaknesses of each style. Grow by experimenting with greater use of styles you use least. www.ConflictStyleMatters.com