IT Infrastructure Monitoring Strategies in Healthcare
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The survey conducted in September 2015 revealed that over half (57%) of respondents employ five or more tools to monitor their IT infrastructure, with almost half (48%) managing over 1000 elements. Key challenges reported include time-consuming manual processes and a lack of unified monitoring views, leading to dissatisfaction with current tools, as less than 10% of respondents were highly satisfied. Many organizations plan to replace their monitoring tools in the near future due to these limitations.
IT Infrastructure Monitoring Strategies in Healthcare
- 1. Summary Results • September 2015 IT Infrastructure Monitoring Strategies in Healthcare
- 2. Summary Results • September 2015 Program Overview More than half of respondents (57%) use 5 or more tools to monitor their IT infrastructure. Almost half of respondents (48%) monitor in excess of 1000 IT infrastructure elements. Responders report being plagued by time-wasting manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations this redundancy creates (35%). The most widely reported limitations of respondents’ current monitoring tools: No unified monitoring view (69%) and poor analytics (50%). Responders rate their ability to monitor/manage storage, servers, databases, and networks fairly highly. Satisfaction falls off sharply with the ability to manage end-user experience, cloud and big data environments. Less than 10% of respondents are “highly satisfied” with their current IT monitoring tools.
- 3. Summary Results • September 2015 Observations and Conclusions Almost half of respondents (48%) monitor in excess of 1000 IT infrastructure elements. More than half of respondents (57%) use 5 or more tools to monitor their IT infrastructure. Responders report being plagued by time-wasting manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations this redundancy creates (35%). Responders rate their ability to monitor/manage storage, servers, databases, and networks fairly highly. Satisfaction falls off sharply with the ability to manage end-user experience, cloud and big data environments. Less than 10% of respondents are “highly satisfied” with their current IT monitoring tools. The most widely reported limitations of respondents’ current monitoring tools: No unified monitoring view (69%) and poor analytics (50%). 40% of those surveyed plan to renew or replace their tools within the next year or so. The remaining 60% have not decided on a replacement schedule.
- 4. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How many tools are you using to monitor your IT infrastructure? More than half of respondents (57%) use 5 or more tools to monitor their IT infrastructure. One 2% 2 to 4 41% 5 to 9 41% 10 to 14 10% 15+ 6%
- 5. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How many IT Infrastructure elements (e.g. physical/virtual servers, network devices, storage, databases and cloud) does your organization attempt to monitor for availability and/or performance? Almost half of respondents (48%) monitor in excess of 1,000 IT elements. Less than 200 15% 201 to 500 14% 501 to 1000 23% 1001 to 5000 21% 5001 to 10,000 20% More than 10,000 7%
- 6. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What IT Infrastructure monitoring and management challenges are impacting your organization? Responders are plagued by time-wasting reactive and manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations this redundancy creates (35%). 56% 47% 35% 35% 27% 24% 18% 0% 10% 20% 30% 40% 50% 60% Staff spending too much time in firefighting and manual processes Too many siloed IT monitoring and management tools Rising cost and complexity of managing heterogeneous IT… Limited visibility into existing infrastructure… Performance and availability of business… Long triage calls and issue resolution times Timely support for new web and mobile application roll outs
- 7. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What are the limitations of your current monitoring tool(s)? Lack of a unified view (69%) and poor analytics (50%) are the leading limitations those surveyed reported with their current monitoring tools. 69% 50% 40% 35% 29% 22% 16% 0% 10% 20% 30% 40% 50% 60% 70% 80% Lack of a single unified view Lack of predictive and actionable analytics Effort required for reporting, integrations and customizations Excessive time required to diagnose and resolve issues Complexity of completing tasks and management Scalability Unable to support new technologies such as cloud & big data
- 8. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Responders rate their ability to monitor/manage storage, servers, databases, and networks highly. Satisfaction falls off sharply with the ability to manage apps, end- user experience, and cloud environments. 60% 60% 60% 54% 36% 29% 29% 0% 10% 20% 30% 40% 50% 60% 70% Storage Physical & Virtual servers Databases Networks Packaged applications End-user experience Cloud & Big Data environments How satisfied are you with your ability to monitor and manage the following? Those answering “highly satisfied”
- 9. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Overall how satisfied are you with your current IT monitoring tools? Less than 10% of respondents are highly satisfied with their current IT tools. 1% 13% 40% 28% 10% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 1 2 3 4 5 Low satisfaction High satisfaction
- 10. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Respondent Profile
- 11. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. When do you plan to evaluate renewing or replacing any of your current monitoring tools? 40% of those surveyed plan to renew or replace their tools within the next year or so. 3 months 6% 6 months 17% 12+ months 17% Unknown 60%
- 12. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Industry Sectors All responders work either in the health services (86%) or health insurance (14%) industries. Health Services 86% Health Insurance 14%
- 13. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Revenue 20% of responders work for Fortune 1000 companies. Another 30% work for companies with between $500 million and $1.5 billion in revenue. <$250 million 36% $250 - 500 million 15% $500 million - $1.5 billion 29% >$1.5billion 20%
- 14. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Job Level Survey responders were split almost evenly between those working in managerial and executive level positions at their firms. Manager, 48% Director, 42% VP, 8% CxO, 1%
- 15. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Vendor Specific Responses
- 16. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What IT Infrastructure monitoring and management challenges are impacting your organization? (Only responders who use SolarWinds) Responders using SolarWinds are plagued by time-wasting reactive and manual processes (60%), siloed IT tool sets (50%), and limited visibility into existing infrastructure (41%). 60% 50% 37% 41% 28% 27% 3% 0% 10% 20% 30% 40% 50% 60% 70% Staff spending too much time in firefighting and manual processes Too many silo’d IT monitoring and management tools Rising cost and complexity of managing heterogeneous IT environments Limited visibility into existing infrastructure utilization such as servers, network and… Performance and availability of business applications and services Long triage calls and issue resolution times Timely support for new web and mobile application roll outs
- 17. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What IT Infrastructure monitoring and management challenges are impacting your organization? (Only responders who use HP) Responders using HP are plagued by time-wasting reactive and manual processes (63%), siloed IT tool sets (51%), rising cost & complexity (47%) and long triage calls and issue resolution times (35%). 63% 51% 47% 27% 27% 35% 0% 10% 20% 30% 40% 50% 60% 70% Staff spending too much time in firefighting and manual processes Too many silo’d IT monitoring and management tools Rising cost and complexity of managing heterogeneous IT environments Limited visibility into existing infrastructure utilization such as servers, network and cloud Performance and availability of business applications and services Long triage calls and issue resolution times
- 18. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What IT Infrastructure monitoring and management challenges are impacting your organization? (Only responders who use IBM) Responders using IBM are plagued by time-wasting reactive and manual processes (48%), siloed IT tool sets (63%) and rising cost & complexity (39%). 48% 63% 39% 39% 24% 24% 0% 10% 20% 30% 40% 50% 60% 70% Staff spending too much time in firefighting and manual processes Too many silo’d IT monitoring and management tools Rising cost and complexity of managing heterogeneous IT environments Limited visibility into existing infrastructure utilization such as servers, network and cloud Performance and availability of business applications and services Long triage calls and issue resolution times
- 19. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Overall how satisfied are you with your current IT monitoring tools? (Only responders using SolarWinds) Less than 5% of respondents who using SolarWinds are highly satisfied with their current IT tools. Low satisfaction High satisfaction 15% 45% 29% 5% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 1 2 3 4 5
- 20. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Overall how satisfied are you with your current IT monitoring tools? (Only responders using HP) Less than 6% of respondents who are using HP are highly satisfied with their current IT tools. Low satisfaction High satisfaction 4% 10% 31% 37% 6% 0% 5% 10% 15% 20% 25% 30% 35% 40% 1 2 3 4 5
- 21. Summary Results • September 2015 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Overall how satisfied are you with your current IT monitoring tools? (Only responders using IBM) Less than 7% of respondents who had IBM are highly satisfied with their current IT tools. Low satisfaction High satisfaction 4% 9% 39% 33% 7% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 1 2 3 4 5
- 22. Summary Results • September 2015 CA Unified Infrastructure Management enables organizations to proactively manage the performance of physical and virtual servers, applications, networks, storage devices, databases, end user services, cloud and big data environments—all through a single, unified view and architecture. Learn more about the product – Overall Product : ca.com/uim – Server monitoring: http://www.ca.com/us/lpg/server-monitoring.aspx – Network monitoring: http://www.ca.com/us/lpg/network-monitoring.aspx .