IT Operations and Emerging Technology
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The document discusses the various organizational approaches to technology adoption among different firm sizes, highlighting factors that drive both aggressive and slower technology implementations. It outlines expected investment allocations in infrastructure, software, cybersecurity, and data over the next 12 months, as well as challenges faced in adopting emerging technologies. The document also provides insights into use cases for Internet of Things (IoT), artificial intelligence (AI), and drones across different sectors.
IT Operations and Emerging Technology
- 1. IT Operations and Emerging Technology
- 2. Organizational Approach to Technology 14% 33% 47% 7% Near the middle Cutting edge Upper tier Lower tier 22% 45% 30% 2% 27% 44% 25% 4% Small firms (<100 employees) Mid-sized firms (100-499 employees) Large firms (500+ employees)
- 3. Factors Driving Aggressive Approach to Technology 37% 41% 45% 49% 53% 54% 57% In-house software development expertise Experimental mindset Top technology partners Leadership that supports tech initiatives Tech-savvy workforce Ability to implement innovations Reliability of technology in use
- 4. Factors Driving Slower Approach to Technology 17% 20% 25% 28% 31% 37% 39% Restrictions due to regulations Lack of headcount in key technical areas Lack of support from senior leadership Lack of an experimental mindset Challenges in execution Insufficient spending on tech initiatives Insufficient skills among technical staff
- 5. Expected Investment Allocations over next 12 months Infrastructure Software Development Cybersecurity Data 29% 27% 23% 23%
- 6. Expected Infrastructure Investments 14% 16% 22% 34% 36% 36% 37% 40% 42% 43% 52% 53% On-prem servers On-prem storage Use of outside firm for managed services Internet of Things (IoT) devices Printers Infrastructure as a Service (IaaS) New hiring for infrastructure roles Audio/video equipment Smartphones Training for existing infrastructure employees Networking equipment Laptops
- 7. Expected Software Investments 24% 29% 31% 33% 33% 37% 40% 46% 46% DevOps tools and processes Use of outside firm Platform as a Service (PaaS) Mobile application development New hiring for software developers Software as a Service (SaaS) applications Business applications installed on-prem Training for existing employees Website/web application development
- 8. Expected Cybersecurity Investments 28% 32% 33% 33% 35% 37% 39% 61% Use of outside firm New hiring of cybersecurity specialists External audits of cybersecurity defenses Compliance audits Business continuity/disaster recovery End user training/education Training for existing specialists Technology tools
- 9. Expected Data Investments 26% 31% 38% 44% 45% 46% 48% Use of outside firm External audits of corporate data New hiring for data specialists Training for existing data specialists New databases Data visualization tools Data analytics tools
- 10. Challenges with Adopting Emerging Technologies 33% 36% 37% 38% 39% 40% Low priority within organization Regulatory concerns Lack of skills Clear benefits/ROI of new technology Competing standards Clear use case for new technology
- 11. Estimated Adoption of Emerging Technologies 45% 40% 36% 36% 32% 31% 31% 31% 29% 26% 20% 15% 19% 24% 24% 21% 24% 22% 21% 27% 20% 26% 28% 29% 22% 24% 20% 24% 24% 25% 27% 22% 25% 24% 23% 35% 14% 13% 20% 20% 19% 22% 22% 21% 25% 24% 30% 21% Digital twins Drones Robotics Robotic process automation Augmented reality (AR) 3D printing Distributed ledger/blockchain Virtual reality (VR) Biometrics Artificial intelligence/machine learning 5G Internet of Things (IoT) No activity/Not sure Exploratory stage Implemented but not highly utilized Implemented and highly utilized
- 12. Use Cases for IoT 28% 29% 33% 35% 40% 47% 53% Management of a fleet of vehicles NFC/contactless payment options Industrial IoT application Smart badges for employees to monitor workflow patterns Monitoring employees working in field situations Management of physical space Inventory management
- 13. Use Cases for AI 24% 27% 29% 31% 33% 35% 35% 39% 42% 45% Chatbots for internal employees with… Chatbots for external customers Supply chain management Sales and marketing Customer relationship management (CRM) Hiring process/candidate screening Technical support call/ticket routing Digital assistants Cybersecurity tools Data analysis
- 14. Use Cases for Drones 24% 34% 35% 36% 40% 41% 46% Agricultural/geological surveys Entertainment (e.g. light shows) Delivery services Emergency/search and rescue Photography Monitoring of equipment in field Monitoring building structures