Jeremy Kane Beyond 2010 Presentation
- 1. Smart Technology for Smart People Jeremy KaneAssistant Director Business SystemsGreat Places Housing Groupwww.greatplaces.org.ukjeremy.kane@greatplaces.org.uk
- 3. What is Extracare? It’s Housing first – people having their own self-contained apartmentsExtracare Housing is accommodating people who would otherwise be frequent uses of acute health servicesExtracare consumers are older people being offered independent living with other services on hand if & when they need them
- 4. So what can Extracare Customers look like?
- 5. better looking in Blackpool though …
- 6. How many schemes are Great Places building? Tulloch Court – Blackpool opened June 2010 Elk View – Blackpool opened August 2010 North Manchester Scheme – scheduled to open in February 2011 Stoke Scheme – site available, planning permission obtained and scheduled to open 2012?
- 7. Why be technology smart in a hard to reach/digitally excluded customer base ? Great Places are new into the Extracare market and wanted to make a differenceTo provide excellent services and for the business model to stack up smart technology needed to be embedded into the schemesTo design a model that we could role out to all our Extracare schemes – scalablePeople are smart irrespective of their age and have vast knowledge and experience
- 8. Controlled Secure Access throughout the building Using Video Call Entry SystemSee who is visiting you on your TV and let them inNo Door keys – fobs used to control your access throughout the building
- 9. WiFi throughout the Extracare schemes & at an affordable cost
- 10. Touch PC Screen Information and What’s On-Guide
- 11. Smart people designing their own content
- 12. and this is what it can look like…
- 13. … a word from Peter
- 14. What has the uptake been like?The 2 Extracare schemes that have recently opened – uptake has been excellentMost residents have taken a Sky+ package so have access to Looking Local Application in their own apartments20 % plus also hooked into the wifi and have their own laptops
- 15. Are customers more satisfied?Satisfaction is extremely high with their new homes and all of the technology available – but relatively early stillThere has not been rejection of the technologies through indirect methods – reporting failure, breakages, etcCustomers have told us where the wifi signal has needed to be boosted!
- 16. What is the impact on inclusion?By embedding smart technology into the fabric of the building this has helped acceptanceResidents making their own videos of “What’s on” and events Breaking down fear factors but also use an organic approach Make the technology fun
- 17. How can we make access more mobile and does it deliver better service for less?The Looking Local PC Touch Screen application is available in the residents own apartment as well as public areasMany of the residents are not that mobile but have access to all the services that they wantLet your customers not only help you design applications but build them as well
- 18. Let me share some learning with youMr G. Reaper is a resident at one of our Extracare Schemes in Blackpool Apparently you can only change your last name 3 times using deed poll. Unfortunately he only found this out after his 3rd name change!