SlideShare a Scribd company logo
The Difference between eLearning
          and eLeading
   Chicago eLearning & Technology Showcase
                August 19, 2009


                                  Lee S. Johnsen
                                  Partners in Development
                                  889 S. Dwyer Ave.
                                  Arlington Heights, IL 60005
                                  PH: 847-255-1031
                                  johnsenL@ameritech.net
                                  www.partnersindevelopment.net
The Difference between eLearning and eLeading
A Few Definitions

                 eLearning—the use of internet technologies to deliver a broad array of
                 solutions that enhance knowledge and performance (Rosenberg, 2001)

                 Leading—influencing individuals or groups toward reaching goal achievement

eLeading—leveraging technologies to lead individuals or groups toward goal achievement from
a distance (considering time, distance, and culture)


What’s the Current State of Your Virtual Workforce?
Needs Assessment

Use the following Index to quickly assess how large the needs and opportunities are for dispersed
team development in your organization.

                          Index Questions                                                   Responses
 1. In how many different U.S. locations are your employees
    and/or audience members?
 2. How many different divisions or lines of business?
 3. How many countries?
 4. How many time zones?
 5. How many different (non-native English) languages are
    spoken?
 6. How many cultures?
 7. How many different organizations (if external members are a
    part of our audience)?
 8. How many leaders/managers does your organization have
    who lead dispersed teams?
 Total Number

What next?

Based on your responses above, you will begin to identify your challenges and the opportunities
of leading a virtual workforce. Don’t stop here.

                     © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -2-
Three Key Elements of Teams



     Team Purpose




                        Team Leadership


                                                                Team Membership




                   Team Leadership



Single-leader teams—the “formal” leader is in control and responsible for the direction and
success of the team.




Shared-leadership teams—the team members jointly determine performance approach and
establish the required individual and collective contributions.




                       © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -3-
Team Membership

                       Collocated Teams—team members meet face-to-face and come from
                       similar business units with a common cultural background.




Dispersed teams—team membership is geographically dispersed, more cross functional, more
culturally diverse and more temporary.




                                                                             What makes a team dispersed?
                                                                                  Distance
What Makes a Team Dispersed?


                                                                                                       Culture
                                                                                   Time



Distance                                                                                                         20




Time




Culture




                    © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.             -4-
How Effective are Dispersed Teams?
The Good News!




Now the Bad News.




Why Do Dispersed Teams Fail?
1. Difficulties in building trusting, positive relationships across the three boundaries




2. Complications from the use of electronic communications




                      © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -5-
What are the Keys to Overcoming These Failures?

          Managing task processes                                    Leading people processes




Building Trusting, Positive Relationships—Two Kinds of Trust

Cognitive–trust that is based on rational or calculative assessments; it is based on one’s
perceived integrity and ability.


Keys to Building Cognitive Trust in Dispersed Teams—Managing Task Processes

•   Facilitating communications
•   Setting & clarifying goals
•   Organizing & coordinating work processes
•   Problem solving
•   Balancing resources




                      © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -6-
Managing Task Processes—Tools and Techniques
Facilitating Communications in Dispersed Teams
Team Face Clock




Team Communications Agreement




Web conferencing




Organizing & Coordinating Work Processes
Weboffice




Problem Solving
Virtual Workspace




Decision Support Systems




                   © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -7-
Building Trusting, Positive Relationships—Two Kinds of Trust

Affective–trust that results from the social bonds developed in a relationship where there is
genuine care and concern for the welfare of another person; based on assessments of
benevolence.

Keys to Building Affective Trust in Dispersed Teams—Leading People
Processes

•   Setting direction
•   Engaging and aligning people (inside & outside the team)
•   Motivating & inspiring
•   Leveraging cultural perspectives
•   Developing leadership


Think about ways in which leaders can build team affective trust in dispersed teams. Are there
technology tools that could support this?




Why Do Dispersed Teams Fail?
Overcoming complications from the use of electronic
communications

•   Matching communications technology with the message and the audience
•   Training to use communication and application-specific software
•   Training on written communication techniques
•   Ensuring technical “help” support
•   Others?




                        © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -8-
The Difference between eLearning and eLeading
Consider the benefits to your organization for improving the performance of dispersed teams.




Ensure that your organization’s learning strategy supports dispersed teams and their leaders.




Find ways to leverage distance learning and distance performance to support your organization?




Personal Action Plan
Three things you learned as a result of our time today.




Two things you will do with this information.




One thing you will never ever forget as a result of our time today.




                     © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   -9-
Pathways of Communication—Technology Tools
Listed below are a variety of electronic communications tools available to dispersed teams.
Consider how these can assist dispersed teams in managing task processes and leading people
processes.

                                                 •    audio conferencing/teleconferencing
                                                 •    web conferencing
                                                 •    videoconferencing
  Synchronous (same time)
                                                 •    chat
  communication tools--
                                                 •    instant messaging
                                                 •    whiteboards


                                                 •    discussion boards
                                                 •    online calendar applications
                                                 •    links
                                                 •    group announcements
                                                 •    e-mail
  Asynchronous (different time)
                                                 •    surveys and polls
  tools
                                                 •    blogs
                                                 •    podcasts
                                                 •    social networks such as Twitter, Facebook,
                                                      LinkedIn


                                                 •    courseware
                                                 •    streaming media
                                                 •    narrated slideshows
                                                 •    videos such as YouTube
  Content integration
                                                 •    Weboffice
                                                 •    Google groups
                                                 •    e-books


                                                 •    team rooms
                                                 •    resource library
  Document management                            •    version tracking and control
                                                 •    permission-based access


                       Adapted from Building Communities—Strategies for Collaborative Learning, by Loren Kaplan (August 2002)


Note: Those with name brands are listed as examples of the technology, not as an endorsement
of a particular product.


                    © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.                   - 10 -
References
DeRose, Darleen, M., Hantula, Donald, A., Kock, Ned, D’Arcy, John. (2004). Trust and
Leadership in Virtual Teamwork: A Media Naturalness Perspective. Human Resource
Management, Vol. 43, Nos. 2 & 3, p. 219-232.

Fermented, Jerry. (2009). Virtual Leadership for a Virtual Workforce. Retrieved July 9, 2009
from http://clomedia.com/includes/printcontent.php?aid=2565.

Greenberg, Penelope Sue, Greenberg, Ralph H., Announce, Yvonne Leader (2007). Creating and
sustaining trust in virtual teams. Business Horizons, Kelly School of Business.

Johnsen, Lee, S. (2004). Balancing the Scales of Team Leadership. Real World Teambuilding
Strategies that Work. Insight Publishing.

Katzenbach, J.R, Smith, D.K. (1993). The Wisdom of Teams. McKinsey & Company, Inc.

Katzenbach, J.R, Smith, D.K. (2001). The Discipline of Teams. Wiley & Sons, Inc.

Kotter, J.P. (2001). What Leaders Really Do.? Harvard Business Review.

Loges, Sober, Riley, Richard, R. (2008). Uniting the Virtual Workforce. Wiley.

Neal, Mollie. (2009). Managing a Virtual Workforce. Panton Media Inc.

Sapphire, Diane M. Horner. (1996) Productive Behaviors of Global Business Teams.
International Journal of Intercultural Relations, 20/2.

Siebdrat, Frank, Hoegl, Martin, Ernst Holger. (2009). How to Manage Virtual Teams. MITSloan
Management Review.

Trek, Melanie. (2005). Defining the Virtual Workforce. Retrieved July 9, 2009 from
http://nemertes.com/managing/defining_the_virtual_workforce.




                     © copyright 2009 Partners in Development. All rights reserved. Do not duplicate.   - 11 -

More Related Content

PDF
Lotus Connections 2.0 - A Deployment Portfolio
PPT
Online resource center_a_conduit published
PPT
Social Software for Mexico's Industry Forum
PPT
Health Care Knowledge Transfer Using The Online Environment
PPTX
Education Using Technology
PPTX
#Occupythelibrary
PPT
Using Social Media for Academic Practice and Impact
PDF
The Power of Social Collaboration, BGS2012, Sofia, Oscal Laufer
Lotus Connections 2.0 - A Deployment Portfolio
Online resource center_a_conduit published
Social Software for Mexico's Industry Forum
Health Care Knowledge Transfer Using The Online Environment
Education Using Technology
#Occupythelibrary
Using Social Media for Academic Practice and Impact
The Power of Social Collaboration, BGS2012, Sofia, Oscal Laufer

What's hot (16)

PDF
Developing a digital literacy framework in your school
PPT
Sakai And The Academic Enterprise
PDF
Public v -_ibm_social_software_story_-_soc_med_for_ce_os_sept2011
PDF
The Science Of Social Media Marketing
PDF
Ten Great Ideas 2012 Maryland
PPTX
Social Primer: Getting Started With Social Media Marketing
PDF
Ibm connections - communication is the business of everybody
PDF
How the Business became a Social Business? by Tihomir Cirkvencic. BG, IBM Con...
PPTX
Ausspc 2012 case study ozone oakton
PDF
Ten Great Ideas
POTX
Online Communities in the Heritage Sector
PDF
Social Media and the New Workplace
PDF
Collaborative Technologies
PDF
Ft Prague Sn Gopsill Final
PPTX
Social Media - Not For Profit
PDF
LinkedIn & Facebook Handouts
Developing a digital literacy framework in your school
Sakai And The Academic Enterprise
Public v -_ibm_social_software_story_-_soc_med_for_ce_os_sept2011
The Science Of Social Media Marketing
Ten Great Ideas 2012 Maryland
Social Primer: Getting Started With Social Media Marketing
Ibm connections - communication is the business of everybody
How the Business became a Social Business? by Tihomir Cirkvencic. BG, IBM Con...
Ausspc 2012 case study ozone oakton
Ten Great Ideas
Online Communities in the Heritage Sector
Social Media and the New Workplace
Collaborative Technologies
Ft Prague Sn Gopsill Final
Social Media - Not For Profit
LinkedIn & Facebook Handouts
Ad

Viewers also liked (9)

PDF
Butler2 Blended Media Recipe Handouts
PPT
DOC
PDF
Harvey Making Second Life Work For Training And Education
PDF
Hybert 2 Web Based Collaboration
DOC
Buzinski 6 Tips For Presenters
DOC
Centrax 3 D And Video In E Learning
PDF
Duffy Who Says Good Training Cant Be Fun
PDF
De Vries PM For Rapid E Learning
Butler2 Blended Media Recipe Handouts
Harvey Making Second Life Work For Training And Education
Hybert 2 Web Based Collaboration
Buzinski 6 Tips For Presenters
Centrax 3 D And Video In E Learning
Duffy Who Says Good Training Cant Be Fun
De Vries PM For Rapid E Learning
Ad

Similar to Johnsen Elearning To Eleading (20)

PPTX
Using social media to develop your own personal learning network
PPTX
Digital Identity and Personal Learning Networks
PPTX
Share point saturday putting you at the centre of the intranet
KEY
Harnessing Social Networking
PDF
CETS 2010, Brian Richardson, Web 2.0 and 3.0: A Community-Based Adoption Appr...
PDF
Tools and techniques for developing learning communities lsg june 2011
PPT
Social Media as a Fundraising Tool
PPSX
What Is Social Learning Sandeep Rathod4 Wud2011
PPTX
Beyond functional silos with communities of practice
PDF
Social media for internal communications
PPTX
Social networking text mining - analytics in km 13.dec.2011
PPTX
Using social media to develop employability
PPTX
Digital Connectedness: Taking Ownership of Your Professional Online Presence
PPT
Marketing and Social Media for Independent Business
PDF
Build the Missing Part with TeamPark
PDF
Collaboration and Website Tools for TLI Lincs
PDF
How can social networking help you cheaply teach and research overseas?
PDF
Nonprofits: Create New Income Streams While Sharing Knowledge
PDF
Agile2012 cop.pptx (read only)
PPTX
Demo day presentation
Using social media to develop your own personal learning network
Digital Identity and Personal Learning Networks
Share point saturday putting you at the centre of the intranet
Harnessing Social Networking
CETS 2010, Brian Richardson, Web 2.0 and 3.0: A Community-Based Adoption Appr...
Tools and techniques for developing learning communities lsg june 2011
Social Media as a Fundraising Tool
What Is Social Learning Sandeep Rathod4 Wud2011
Beyond functional silos with communities of practice
Social media for internal communications
Social networking text mining - analytics in km 13.dec.2011
Using social media to develop employability
Digital Connectedness: Taking Ownership of Your Professional Online Presence
Marketing and Social Media for Independent Business
Build the Missing Part with TeamPark
Collaboration and Website Tools for TLI Lincs
How can social networking help you cheaply teach and research overseas?
Nonprofits: Create New Income Streams While Sharing Knowledge
Agile2012 cop.pptx (read only)
Demo day presentation

More from CISPI, STC Chicago, CCASTD, Roosevelt University (11)

PDF
Chong Comparing Four E Learning Applications
PPT
Martins Engaging Everyone In E Learning
PPT
PDF
MacKenzie 1 When Is E Learning Right
DOC
PPTX
Lowenthal Moodle Changing The Face Of Corporate Learning
DOC
Buzinski 3 Design Of Host Training
PPT
Hubert Managing The Content Explosion
PDF
Omalley Teaching Procedures Through E Learning Aqp Handout
Chong Comparing Four E Learning Applications
Martins Engaging Everyone In E Learning
MacKenzie 1 When Is E Learning Right
Lowenthal Moodle Changing The Face Of Corporate Learning
Buzinski 3 Design Of Host Training
Hubert Managing The Content Explosion
Omalley Teaching Procedures Through E Learning Aqp Handout

Recently uploaded (20)

PDF
Saundersa Comprehensive Review for the NCLEX-RN Examination.pdf
PDF
Anesthesia in Laparoscopic Surgery in India
PPTX
master seminar digital applications in india
PPTX
Renaissance Architecture: A Journey from Faith to Humanism
PPTX
human mycosis Human fungal infections are called human mycosis..pptx
PDF
Pre independence Education in Inndia.pdf
PDF
Microbial disease of the cardiovascular and lymphatic systems
PPTX
Pharmacology of Heart Failure /Pharmacotherapy of CHF
PPTX
Week 4 Term 3 Study Techniques revisited.pptx
PPTX
PPT- ENG7_QUARTER1_LESSON1_WEEK1. IMAGERY -DESCRIPTIONS pptx.pptx
PDF
Mark Klimek Lecture Notes_240423 revision books _173037.pdf
PDF
Module 4: Burden of Disease Tutorial Slides S2 2025
PPTX
The Healthy Child – Unit II | Child Health Nursing I | B.Sc Nursing 5th Semester
PPTX
Final Presentation General Medicine 03-08-2024.pptx
PDF
Physiotherapy_for_Respiratory_and_Cardiac_Problems WEBBER.pdf
PPTX
Pharma ospi slides which help in ospi learning
PPTX
Cell Types and Its function , kingdom of life
PDF
TR - Agricultural Crops Production NC III.pdf
PDF
3rd Neelam Sanjeevareddy Memorial Lecture.pdf
PDF
STATICS OF THE RIGID BODIES Hibbelers.pdf
Saundersa Comprehensive Review for the NCLEX-RN Examination.pdf
Anesthesia in Laparoscopic Surgery in India
master seminar digital applications in india
Renaissance Architecture: A Journey from Faith to Humanism
human mycosis Human fungal infections are called human mycosis..pptx
Pre independence Education in Inndia.pdf
Microbial disease of the cardiovascular and lymphatic systems
Pharmacology of Heart Failure /Pharmacotherapy of CHF
Week 4 Term 3 Study Techniques revisited.pptx
PPT- ENG7_QUARTER1_LESSON1_WEEK1. IMAGERY -DESCRIPTIONS pptx.pptx
Mark Klimek Lecture Notes_240423 revision books _173037.pdf
Module 4: Burden of Disease Tutorial Slides S2 2025
The Healthy Child – Unit II | Child Health Nursing I | B.Sc Nursing 5th Semester
Final Presentation General Medicine 03-08-2024.pptx
Physiotherapy_for_Respiratory_and_Cardiac_Problems WEBBER.pdf
Pharma ospi slides which help in ospi learning
Cell Types and Its function , kingdom of life
TR - Agricultural Crops Production NC III.pdf
3rd Neelam Sanjeevareddy Memorial Lecture.pdf
STATICS OF THE RIGID BODIES Hibbelers.pdf

Johnsen Elearning To Eleading

  • 1. The Difference between eLearning and eLeading Chicago eLearning & Technology Showcase August 19, 2009 Lee S. Johnsen Partners in Development 889 S. Dwyer Ave. Arlington Heights, IL 60005 PH: 847-255-1031 johnsenL@ameritech.net www.partnersindevelopment.net
  • 2. The Difference between eLearning and eLeading A Few Definitions eLearning—the use of internet technologies to deliver a broad array of solutions that enhance knowledge and performance (Rosenberg, 2001) Leading—influencing individuals or groups toward reaching goal achievement eLeading—leveraging technologies to lead individuals or groups toward goal achievement from a distance (considering time, distance, and culture) What’s the Current State of Your Virtual Workforce? Needs Assessment Use the following Index to quickly assess how large the needs and opportunities are for dispersed team development in your organization. Index Questions Responses 1. In how many different U.S. locations are your employees and/or audience members? 2. How many different divisions or lines of business? 3. How many countries? 4. How many time zones? 5. How many different (non-native English) languages are spoken? 6. How many cultures? 7. How many different organizations (if external members are a part of our audience)? 8. How many leaders/managers does your organization have who lead dispersed teams? Total Number What next? Based on your responses above, you will begin to identify your challenges and the opportunities of leading a virtual workforce. Don’t stop here. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -2-
  • 3. Three Key Elements of Teams Team Purpose Team Leadership Team Membership Team Leadership Single-leader teams—the “formal” leader is in control and responsible for the direction and success of the team. Shared-leadership teams—the team members jointly determine performance approach and establish the required individual and collective contributions. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -3-
  • 4. Team Membership Collocated Teams—team members meet face-to-face and come from similar business units with a common cultural background. Dispersed teams—team membership is geographically dispersed, more cross functional, more culturally diverse and more temporary. What makes a team dispersed? Distance What Makes a Team Dispersed? Culture Time Distance 20 Time Culture © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -4-
  • 5. How Effective are Dispersed Teams? The Good News! Now the Bad News. Why Do Dispersed Teams Fail? 1. Difficulties in building trusting, positive relationships across the three boundaries 2. Complications from the use of electronic communications © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -5-
  • 6. What are the Keys to Overcoming These Failures? Managing task processes Leading people processes Building Trusting, Positive Relationships—Two Kinds of Trust Cognitive–trust that is based on rational or calculative assessments; it is based on one’s perceived integrity and ability. Keys to Building Cognitive Trust in Dispersed Teams—Managing Task Processes • Facilitating communications • Setting & clarifying goals • Organizing & coordinating work processes • Problem solving • Balancing resources © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -6-
  • 7. Managing Task Processes—Tools and Techniques Facilitating Communications in Dispersed Teams Team Face Clock Team Communications Agreement Web conferencing Organizing & Coordinating Work Processes Weboffice Problem Solving Virtual Workspace Decision Support Systems © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -7-
  • 8. Building Trusting, Positive Relationships—Two Kinds of Trust Affective–trust that results from the social bonds developed in a relationship where there is genuine care and concern for the welfare of another person; based on assessments of benevolence. Keys to Building Affective Trust in Dispersed Teams—Leading People Processes • Setting direction • Engaging and aligning people (inside & outside the team) • Motivating & inspiring • Leveraging cultural perspectives • Developing leadership Think about ways in which leaders can build team affective trust in dispersed teams. Are there technology tools that could support this? Why Do Dispersed Teams Fail? Overcoming complications from the use of electronic communications • Matching communications technology with the message and the audience • Training to use communication and application-specific software • Training on written communication techniques • Ensuring technical “help” support • Others? © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -8-
  • 9. The Difference between eLearning and eLeading Consider the benefits to your organization for improving the performance of dispersed teams. Ensure that your organization’s learning strategy supports dispersed teams and their leaders. Find ways to leverage distance learning and distance performance to support your organization? Personal Action Plan Three things you learned as a result of our time today. Two things you will do with this information. One thing you will never ever forget as a result of our time today. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. -9-
  • 10. Pathways of Communication—Technology Tools Listed below are a variety of electronic communications tools available to dispersed teams. Consider how these can assist dispersed teams in managing task processes and leading people processes. • audio conferencing/teleconferencing • web conferencing • videoconferencing Synchronous (same time) • chat communication tools-- • instant messaging • whiteboards • discussion boards • online calendar applications • links • group announcements • e-mail Asynchronous (different time) • surveys and polls tools • blogs • podcasts • social networks such as Twitter, Facebook, LinkedIn • courseware • streaming media • narrated slideshows • videos such as YouTube Content integration • Weboffice • Google groups • e-books • team rooms • resource library Document management • version tracking and control • permission-based access Adapted from Building Communities—Strategies for Collaborative Learning, by Loren Kaplan (August 2002) Note: Those with name brands are listed as examples of the technology, not as an endorsement of a particular product. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. - 10 -
  • 11. References DeRose, Darleen, M., Hantula, Donald, A., Kock, Ned, D’Arcy, John. (2004). Trust and Leadership in Virtual Teamwork: A Media Naturalness Perspective. Human Resource Management, Vol. 43, Nos. 2 & 3, p. 219-232. Fermented, Jerry. (2009). Virtual Leadership for a Virtual Workforce. Retrieved July 9, 2009 from http://clomedia.com/includes/printcontent.php?aid=2565. Greenberg, Penelope Sue, Greenberg, Ralph H., Announce, Yvonne Leader (2007). Creating and sustaining trust in virtual teams. Business Horizons, Kelly School of Business. Johnsen, Lee, S. (2004). Balancing the Scales of Team Leadership. Real World Teambuilding Strategies that Work. Insight Publishing. Katzenbach, J.R, Smith, D.K. (1993). The Wisdom of Teams. McKinsey & Company, Inc. Katzenbach, J.R, Smith, D.K. (2001). The Discipline of Teams. Wiley & Sons, Inc. Kotter, J.P. (2001). What Leaders Really Do.? Harvard Business Review. Loges, Sober, Riley, Richard, R. (2008). Uniting the Virtual Workforce. Wiley. Neal, Mollie. (2009). Managing a Virtual Workforce. Panton Media Inc. Sapphire, Diane M. Horner. (1996) Productive Behaviors of Global Business Teams. International Journal of Intercultural Relations, 20/2. Siebdrat, Frank, Hoegl, Martin, Ernst Holger. (2009). How to Manage Virtual Teams. MITSloan Management Review. Trek, Melanie. (2005). Defining the Virtual Workforce. Retrieved July 9, 2009 from http://nemertes.com/managing/defining_the_virtual_workforce. © copyright 2009 Partners in Development. All rights reserved. Do not duplicate. - 11 -