KaiNexus Webinar - Dan Markovitz, Building the Fit Organization
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The document is a summary of a webinar presented by Mark Graban and Dan Markovitz, focusing on principles of continuous improvement in business. Key ideas include committing to improvement, increasing value without cutting costs, and implementing standard work and visual management. The presentation emphasizes the importance of employee involvement in improvement initiatives and offers various performance metrics across different business functions.
KaiNexus Webinar - Dan Markovitz, Building the Fit Organization
- 1. Host: Mark Graban VP of Customer Success mark@kainexus.com @markgraban Presenter: Dan Markovitz Author & Consultant dan@markvovitzconsulting.com @danmarkovitz Skip to slide #69 to watch this webinar
- 2. http://www.markovitzconsulting.com/ Skip to slide #69 to watch this webinar
- 3. Skip to slide #69 to watch this webinar
- 8. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 16. Drive out fear, so that everyone may work effectively for the company. - W. Edwards Deming “ Watch this webinar
- 20. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 25. I thought we were supposed to come up with ideas for reducing costs. I couldn’t think of any. But when you explained that kaizen was about saving time, making our work easier, and improving patient care, I realized I had a lot of ideas after all. Watch this webinar
- 26. Who am I to tell the customer his jacket is ugly? - Ed Schmults, CEO, Wild Things Gear “ Watch this webinar
- 27. Bilder & De Clercq (Amsterdam) Watch this webinar
- 28. Bespoke Bicycles (London) Watch this webinar
- 31. After Before MRI WaitTime (Weeks) 2 weeks Revenue: + $5M 16 weeks Watch this webinar
- 32. Function Sample Process Metrics HR · # of times an interview was rescheduled · % of new hires that have everything ready on their first day (computer passwords, keys, etc.) Surgery (healthcare) · hospital acquired infection rate · OR utilization rate · # of times procedures were delayed/rescheduled due to incorrect patient prep Product development · # of spec changes after finalization · % of sales samples delivered on time · time from concept to first prototype Customer service · customer satisfaction · time required to respond to inquiries · customer renewal rate Manufacturing line · machine downtime · defect rate Finance · % of A/R less than 90 days · time to cash Process-Oriented KPIs Watch this webinar
- 33. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 37. Marketing Design Development Engineering Purchasing Logistics Product for all customers Watch this webinar
- 38. Sales/Customer Service/ Marketing/Logistics/etc. Customer type 1 Customer- specific strategy Customer- specific KPIs Sales/Customer Service/ Marketing/Logistics/etc. Customer type 2 Customer- specific strategy Customer- specific KPIs Sales/Customer Service/ Marketing/Logistics/etc. Customer type 3 Customer- specific strategy Customer- specific KPIs Watch this webinar
- 40. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 47. Choice is Paralyzing # of choices (to-do list) Ability to choose & act Watch this webinar
- 51. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 60. Master Schedule Critical Milestones Working Milestones Parking Lot (waiting to be placed in a specific week) Standard Colors Indicate Who is Responsible (Blue = Hixson, White = Client, Pink = Vendor, Yellow = Deliverable Date) Planning Horizon Demarcation Line Watch this webinar
- 62. 1. Commit to improvement 2. Increase value. Don’t cut costs. 3. Think horizontally. 4. Standard work. 5. Visual management. 6. The coaching triangle. Watch this webinar
- 65. You can’t just send a memo.You’ve got to lead it. Show them by example, do it on the shop floor. Learn by doing. - Art Byrne, The LeanTurnaround Watch this webinar
- 68. The most powerful improvement tool we have is our employees’ brains. - Carolyn Brodsky, Sterling Rope Watch this webinar
- 69. Watch the Webinar Building the Fit Organization
- 70. Bridging the Gap: How to Turn Ideas into Improvements To learn about turning ideas into improvements, watch the full webinar: Watch Now
- 71. Other Resources Upcoming Webinars KaiNexus Blog Continuous Improvement eBooks
- 72. Thanks! • Web: – www.kainexus.com – blog.kainexus.com – www.markovitzconsulting.com • Past Webinars: – www.kainexus.com/webinars • Social media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus Mark Graban @MarkGraban mark@KaiNexus.com Dan Markovitz @danmarkovitz dan@markovitzconsulting.com (917) 364-1864
- 73. Brought to you by www.kainexus.com