The Intersection of Culture and Technology: Capturing Improvement Where it Happens
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This document summarizes a presentation about how JC Cannistraro, a mechanical contracting firm, uses the KaiNexus continuous improvement software. Matthew Cannistraro discusses how the company has transformed from a family business into a learning organization through technology and continuous improvement efforts. He describes how KaiNexus helps the company capture improvements, track metrics, and build an improvement culture across multiple locations and job sites. The presentation focuses on lessons learned about defining success and using technology to support and scale improvement efforts.
The Intersection of Culture and Technology: Capturing Improvement Where it Happens
- 1. The Intersection of Culture and Technology: Capturing Improvement Where it Happens Mark Graban (Host) VP of Improvement & Innovation Services Mark@KaiNexus.com Matthew Cannistraro (Presenter)
- 2. Agenda & Logistics • Presentation (45 minutes) • Q&A (10 minutes) – Use the GoToWebinar Meeting Panel to submit a question at any time • Recording link & slides will be sent via email – Also – see the “Handouts” feature and Chat box
- 4. Overview • Background of JC Cannistraro and the factors that led to the need for improvement software • How we use KaiNexus and Why we set it up that way • What kind of results are we seeing and how does technology influence results • Conclusion: What we have learned so far
- 5. PLUMBING HVAC PIPING SHEET METAL FIRE PROTECTION SERVICE & MAINTENANCE ENERGY INTERIORS What We Do
- 6. We’re a Family Business…
- 8. Into a Learning Organization • Year over year growth, means new faces in office • Strong use of Co-op programs (similar to internships) • Many key leadership positions filled by internal hires
- 10. We Ran Out of Gas 0 20 40 60 80 100 120 140 160 180 4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2013 12/8/2013 1/8/2014 2/8/2014 3/8/2014 # of Adopted Improvements over Time Total
- 11. 5S Jumpstart
- 12. Too Much to Manage
- 14. Key Points • Improvements occur at Gemba—the place the work occurs—so capture them there • Don’t let perfect be the enemy of good • Seemingly unique jobs can be broken into small, repeatable steps
- 15. AI’s and OI’s What’s the difference? Why do we use both? 3032 AI’s compared to 1287 OI’s in system
- 16. Flow Efficiency Work Wait Work Wait Done! Work Work Wait 100
- 19. Field AI
- 20. Shop
- 21. Technology and Culture • It’s not just how we improve, often its what we improve • Acknowledgement • Socialization
- 22. What have we learned? • Define success and then design a system that will be able to support it • Routines build behavior, and most routines involve technology • Learning Organization to Improvement Culture
- 24. Our Next Webinar "How to Coach for Creativity and Service Excellence" – Karyn Ross – Tuesday March 28, 1 PM ET • KaiNexus.com/webinars
- 25. Ask Us Anything! • Mark Graban & Dr. Greg Jacobson • Next Episode April 4, 1 pm ET • Register & submit questions via http://kainexus.com/webinars • Past episodes available on YouTube
- 27. Podcasts • www.KaiNexus.com/podcasts • Subscribe via: – iTunes – Google Play – Stitcher
- 28. Thanks! • Web: – www.kainexus.com – blog.kainexus.com • Webinars on Demand: – www.kainexus.com/webinars • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus @MarkGraban Mark@KaiNexus.com Matthew Cannistraro matthewc@harringtonairsystems.com