The document introduces the concept of Kaizen, a Japanese philosophy for continuous improvement developed by Masaaki Imai. Kaizen means "change for better" and focuses on making small, incremental changes to improve productivity and minimize waste. The key principles of Kaizen are considering the entire process, not blaming individuals, and implementing the best process. Benefits include reduced waste, improved quality and employee satisfaction. Toyota is recognized as a leader in applying Kaizen methods through widespread employee suggestion programs.