Kaizen - Continual Improvement Program
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Kaizen is a Japanese philosophy of continuous incremental improvement involving all employees. It focuses on simplifying processes by breaking them down and improving subprocesses. The Kaizen cycle involves documenting processes, identifying waste, planning improvements, implementing changes, verifying results, and making successful changes the new standard. Kaizen blitzes aim to radically improve a defined process in a short time through themes like reducing clutter, improving visual controls and communication, and streamlining activities. Kaizen provides advantages like increasing effectiveness, efficiency, improvement, reduction of waste, and adapting best practices.
Kaizen - Continual Improvement Program
- 1. CONTINUAL IMPROVEMENT OR KAIZEN PROGRAM By: Aniket Joshi
- 2. What is Kaizen ? • A Japanese word for the philosophy that defines management’s role in continuously encouraging and implementing small improvements involving everyone. • It is the process of continuous improvement in small increments that make the process more efficient, effective, under control and adaptable. • Focuses on simplification by breaking down complex processes into their sub processes and then improving them.
- 3. Kaizen Cycle : Generic Point of View 1. Document 2. Identify Waste 3. Plan Counter Measure 4. Reality Check 5. Make Changes 6. Verify Change 7. Measure Results 8. Make this the Standard 9. Celebrate
- 4. Kaizen Cycle : Organizational Point of View
- 5. When to Use Kaizen ? • To solve problems (without already knowing the solution) • To eliminate waste (TIMWOOD) • Create ownership and empowerment • Support lean thinking
- 6. What is Kaizen Blitz ? • Total focus on a defined process to create radical improvement in a short period of time. • Dramatic improvements in : 1. Productivity 2. Quality 3. Delivery 4. Lead Time 5. Set-up Time 6. Space Utilization 7. Work in process 8. Workplace organization
- 7. Kaizen Themes • Red Tagging (getting rid of clutter) • Visual Control (instructions in the workplace) • Better (any small improvement) • Benchmark (adopt other industry service) • Clarity (communication without confusion) • Pit Stop (streamlining critical activity) • Service Supreme (using our best experience as our standard)
- 8. Kaizen Advantages • Do Right Things (effectiveness) • Do Things Right (efficiency) • Do Things Better (improve) • Do Away With Things (cut) • Do Things Others Do Well (adapt) • Do What No Other Is Doing (unbeatable) • Do What Can’t Be Done (incredible)
- 9. Suggestions • Placing a Map in the Hospital at various places so that people can navigate through to their destination. • Sending updates via sms while a patient waits outside the OPD for his or her consultation. • Provision of hand sanitizer to patients to ensure a hygienic environment. • Discount on medicine for patients with an authorised hospital registration card. • Provision of online reports to patients in order to save cost and time with respect to patient.
- 10. Thank You
Editor's Notes
- #3: Kai = “Change” Zen = “good (for the better)” Gradual, orderly and continuous improvement Ongoing improvement involving everyone