KKPP_PRESENTATION FOR DIGITAL WORKSPACE IN
- 2. 2 WE are networked, linked, connected.
- 3. What we prefer? networked or siloed?
- 8. 68 INFINITE DATA, APPS AND DEVICES… FINITE TIME
- 10. PEOPLE CENTRIC COMPLIANCE MODERN WORKPLACE POLICY TIP NOTIFICATION End-useralert POLICY TIP NOTIFICATION ComplianceT eam notification
- 11. • You are in control of your data. • You know what’s happening with your data. • We provide strong security protection for your data. • Your data won’t be used for advertising. • We inform you about government access to data. http://blogs.microsoft.com/on-the-issues/2015/02/16/microsoft-adopts-first-international-cloud-privacy-standard/
- 12. • OneDrive delivers unlimited cloud storage to Office 365 subscribers • Mac OS beta client released: http://www.microsoft.com/en-us/download/details.aspx?id=45519 https://blog.onedrive.com/office-365-onedrive-unlimited-storage/
- 13. and Skype for Business aka S4B, SfB or Skype4Business
- 14. ? ?
- 16. Benefits Field service mobility Improve productivity with enriched collaboration tools (video, desktop sharing, presence) Better customer service with immediate access to the right information and experts Improve employee satisfaction with the ability to work across multiple platforms (i.e., Windows, iOS, Android) A field service technician has no instructions on what he needs to repair, so he can click-to-call to the office from his smartphone. When at the site, he connects with a colleague by video on his phone to show improper wiring installation and discuss possible solutions. Field Service Dispatcher Expert Because he is federated with the customer, he can click-to- call to inform the customer that he is running late.
- 17. Benefits Remote call center agents She relays the information to the customer and agrees to make an adjustment. Resolve customer issues faster Improve customer satisfaction by enabling customers to use their choice (video, chat, or call) for contact method Reduce average call handling time Reduce costs with better support for teleworking She initiates a desktop sharing session with an available 2nd tier billing specialist, who reviews the bill and confirms that an error was made. A call center agent who works from home receives a call from a customer with a billing question. Customer Call Center Agent Specialist
- 18. Benefits Translation during customer service Improve customer satisfaction for customers around the world Reduce costs for interpretation services Resolve customer issues faster A customer initiated a chat session and was routed to the technical specialist. The customer’s English is poor, so he can type in his native German and Skype translates into English for the technical specialist.* Interpreter or Translation A technical specialist for the call center handles many technical issues for a network router. Customer Call Center Agent *IM translation in H1 of 2015. Multilingual voice translation and automated transcription in the future
- 19. Benefits Assisted selling for Telco retail stores Associates Associates Head Office A retail sales associate’s store recently began selling a new tablet. The customer also has a technical question about the new device. The associate and the manager use Skype for Business presence to find an available technical resource at the head office who resolves the customer’s question. A customer asks her a pricing question she cannot answer. Because her in-store managers are busy, she uses Skype for Business presence to connect with an available manager at another store. Improve shopping experience by quickly answering consumer questions, and having the right information at the right time Bridge informational gap between associates and consumers Build and retain consumer loyalty with differentiated shopping experiences
- 20. Benefits Reduce time communicating marketing ideas, improve sharing of information Reduce travel costs Connected marketing teams Agency Marketing 3rd Party Experts They use the Lync Room System to connect with their agency in London. The team approves the agency's plan. Marketing teams meet via video conference to discuss campaign ideas.
- 21. Benefits Reduce time to market with faster reviews and updates Reduce travel costs Improve product design quality with more expert viewpoints Manage product lifecycle efficiently New product design After they select a design, they invite a product manager to join the conference to discuss changes. The product manager ensures that the new design meets expectations. Design Engineering Other teams* *Production, Marketing, etc. A design engineer connects via video with the head of product design. The engineer shares his desktop to review recent design changes.
- 22. Benefits Responding to an RFP Improve team collaboration across global locations, reducing sales response time Improve proposal quality to support revenue growth IT Services Sales Account Manager Engineering A salesperson is organizing the response to an RFP for a client request for a MPLS VPN. She arranges a web conference with sales, engineering, and IT services to review the RFP. Later, as she is organizing the responses, she can see presence information directly in the document, and uses IM to clarify information with available team members.
- 23. Benefits Global announcements Better, more frequent access to consumers (and employees) Enhanced transparency by sharing information Reduced travel, staff, and venue costs; reduced environmental impact An organization wants to publicly announce a new product or service. It schedules a virtual auditorium-style meeting. The marketing manager hosts the meeting from headquarters, while thousands of potential customers around the world attend. Attendees use any browser, on any device, with no plug-in required. Marketing Consumers
- 24. A casting director is looking for talent for an upcoming TV series. He reviews recorded videos from several candidates to narrow his options. For the lead roles, the actors come into the studio to do a screen test, which is recorded via Skype for Business from a laptop or tablet. The producer, who is not at the screen test, can watch it at a later time. For the supporting roles, the actors conduct their screen test remotely via video calls from their homes using Skype. Remote screen test and casting Benefits Reduce time spent on screen tests Make better casting decisions with access to more talent options Reduce cost of travel to studios Actors Casting Directory
- 25. Benefits Live interviews from almost anywhere Improve programming quality Increase home audience engagement Reduce cost to bring guests into the studio Participant Content Director Participant Skype TX is an easy-to-use hardware and software combination that allows high quality Skype video calls from anywhere in the world to be seamlessly integrated into any production - learn more
- 26. Benefits Faster on-location reporting More robust reporting from multiple sources, including citizen journalists Better access to experts during broadcasts without requiring them to come to a studio Remote contributors (citizen journalists) A citizen journalist records video about an earthquake in his home city using just his tablet. He often contributes video to the local news station, so he uses Skype to find an available producer at the station. He submits the story to the producer. The story is edited for the evening news broadcast and confirmed via Skype interview with citizens. During the evening news broadcast, the anchor interviews a staff reporter at the earthquake site via video call for an update. Citizen Journalist News Producer News Anchor Reporter
- 27. Benefits Faster decisions on revisions Reduce risk of going over-budget on costs related to time delays Reduce risk of information being lost with more secure conferencing Save time and improve productivity by enabling staffers to attend meetings from anywhere Virtual meetings (script reviews, storyboard, editorial, production) A movie producer needs to review script changes. She sets up a meeting using video conferencing with built-in security capabilities. Writers can attend from their homes or the studio. The director can attend while on-location. During the meeting, they have a question on how a script change will affect set design. They find a set designer whose presence is "available," and she is brought into the meeting to confirm set design changes. Reviewer Project Leader* 3rd Party Experts *Producer, Ad Director, Editor, Director
- 28. Remote ad pitch preparation Ad Director Agency 3rd Party Experts They use the Lync Room System to connect with third party sources such as artwork and copy to prepare and rehearse the pitch. Ad agency representatives meet via video calls to prepare for a presentation of an ad pitch to a client. Benefits Improve ad pitch quality by improving meeting preparation Reduce travel costs
- 29. Benefits Faster approvals, time to publish Provides a document record of approval to meet compliance requirements for publication (without have a complex workflow) Rapid collaborative content approval A journalist just finished an article. In order to be published in tomorrow's paper, the article must be approved in the next 30 minutes. He searches on Skype for Business for an available editor who can review the story. He sends an IM and attaches the story in the Skype for Business chat. The editor asks a clarifying question which the journalist can answer from his phone via IM on Skype for Business Mobile. Then the editor sends a message approving the article. Journalist Editor
- 31. Apps designed specifically for touch-first use on tablets and phones Familiar, consistent experience across phone, tablet, and desktop On-the-go document review, creation, and collaboration Document fidelity remains priority
- 32. Seamless integration with Office 365, OneDrive and SharePoint Similar look & feel of Office on Windows New & improved features for easy collaboration
- 33. Groups help users collaborate more effectively by providing a shared inbox, calendar, document library, site, and Yammer feed Public Groups enable users to discover new information and meet new people within their organization Membership for Groups is integrated across Exchange, SharePoint, and Yammer to deliver a unified collaboration experience
- 34. Collaborate on Office documents in real time Get started with file, sync and share in the cloud quickly and easily Securely store, sync, and share work files from any device or platform
- 35. Secure cloud based video upload, storage and optimized playback Create, manage, and subscribe to various channels Capture, share, and discover videos from any device
- 36. Discover new information tailored to you from your network Stay connected and informed on topics that matter the most A natural new way to navigate, discover, and search across your organization
- 37. Insights derived from each users behavior, their relationships to content, topics and one-another. Smart connections between people, content and conversations across Office An extensible intelligence fabric that delivers a new era of information experiences
- 38. Search and connectivity to public and corporate data all within Excel Filter, shape, and merge queries from multiple data sources
- 40. Access to Office 365 compliance controls and customer dashboard for compliance Authenticated customer-specific Customer Trust Center View customer-relevant reports – ISO, SOC Audit reports, notifications about updates, regulatory changes, etc. Improved Compliance Customer controls expanding these technologies across various services (Archiving, Auditing, Data Loss Prevention, E-discovery)
- 41. Office 365 provides built-in capabilities and customer controls Advanced encryption with RMS helps to improve security
- 42. Greatly enhanced security capabilities New security features like DLP Policy Tips
- 43. Security Risk Scenarios Risk Mitigation Technology Rogue Admin RMS, BitLocker Data Loss Prevention (DLP) DLP Policies Stolen/Lost Laptop BitLocker Stolen/Lost Mobile Device BitLocker, Mobile Device Management Send encrypted email outside the organization Office 365 Message Encryption B2B S/MIME Strengthening encryption to protect your data; data encrypted at rest and in motion Office 365 Messaging Encryption; send secure, encrypted emails to anyone! S/MIME Encryption (Q1 CY 2014) Uses client side encryption keys
- 44. Office 365 Success Center Scenarios Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption. Get Started Methodology A four-step approach to drive adoption supported by downloadable templates and best practices. Get Started Communities Featured adoption communities where you can learn from your peers and adoption experts. Get Started Resources Helpful resources to learn about other customer stories and special offers to make it easier to get started. Get Started
- 47. Thank you!