NextPointe Hosted VoIP Phone System Review
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The document discusses the evolution of office communication driven by collaboration tools and mobility, highlighting how companies like Uber and Airbnb operate without traditional assets. It emphasizes the importance of real-time collaboration regardless of location or device, leading to improved customer interactions and increased sales conversion rates. Cisco offers integrated solutions to enhance communication through various features, with a focus on video collaboration and cloud technology for efficiency and cost-effectiveness.
NextPointe Hosted VoIP Phone System Review
- 1. Experience the Next Generation of Office Communications
- 2. A Changing Economy • In 2015 Uber, the world’s largest taxi company, owns no vehicles • Facebook, the world’s most popular media owner, creates no content • Alibaba, the most valuable retailer, has no inventory • Airbnb, the world’s largest accommodation provider owns no real estate
- 3. Collaboration enables individuals to work together to achieve a defined and common business purpose. NextPointe enables your employees, partners and customers to collaborate in real time to share information and knowledge from anywhere, on any device. Collaboration
- 4. Work is no longer defined by offices or cubicles. Employees move from desktop to tablet or smartphone. And they expect access, functionality and security no matter which device or location they choose The New Workplace 56%of U.S. workers are located outside of an office
- 5. Pull out your iPhone or iPad while traveling, and call, videoconference, share documents and send messages – collaboration as easy as a phone call. The Mobile Office 61% are deploying desktop virtualization to support mobility and multiple-device strategies of IT executives
- 6. • Connect co-workers, vendors and customers with the information and expertise they need • Access and share video on the desktop, on mobile devices and on demand, as easily as making a phone call • Make mobile devices extensions of the network so workers can be productive anywhere • Integrate collaboration and communications into applications and business processes Create, Innovate & Respond
- 7. If local expertise is not available, only 30% of customer contacts are converted to eventual sales Transform Sales When video collaboration with an expert is available, conversion to sales exceeds 90% Cross-sales of products increase from 1.4 to 2.5 when a remote expert is available over video
- 8. Identify, locate and connect with experts whenever and wherever they are needed. Share expertise efficiently using high quality audio and video. Evolving customer interaction strategies can lead to faster problem resolution, greater customer loyalty, and better customer information. Improve Customer Satisfaction
- 10. • Cisco Solution End to End Cisco Phones, Cisco Routers, Cisco Switches, Cisco Servers, Cisco Firewalls, Cisco Wireless, and Cisco Software • Loads of Features Auto-attendant, music on hold, hunt groups, mobile connect, IM, call recording, video conferencing, and document sharing • Certified Engineers more than 40 years combined experience supporting Cisco solutions • Outstanding Customer Service local support that takes pride in going the extra mile to make sure our customers are 110% satisfied with the work we do The NextPointe Difference
- 11. • Flexible Plans and Packages • Lots of phone models to choose from including camera phones, conference phones, wireless phones, and attendant consoles and soft phones • Advanced features including call recording, video conferencing, voicemail to text, single number reach, document sharing, and fax to email The NextPointe Advantage
- 12. Basic Essential Professional Ultimate Phone Voicemail Vmail to Email Forwarding DID (1 per 5 users) Jabber IM and Presence Follow Me Backup to Cell Phone Internal Video Calls Mobile Device DID (1 per user) Audio Conference Number Fax to Email Vmail to Email Transcription Multiple Mobile Devices Remote Phone Flexible Plans
- 13. Cisco Phones With a portfolio of industry-leading endpoint solutions, Cisco has phones for organizations of all sizes. Features include integrated HD voice, video and conference, IM and presence, access to cloud services, and support for USB peripherals and Bluetooth.
- 14. More Features • Crystal Clear Voice • Voicemail Everywhere • Hunt Groups • Music on Hold • Call Recording • Auto Attendant • IM and Presence
- 15. • Premium VoIP • Messaging • Video Conferencing • Remote Office • Mobile Integration • Single Number Reach Unified Communications
- 16. Unified Messaging • Voice, fax and email messages stored in the same inbox • Integrated messaging with email, web and mobile clients • Speech to Text transcription • Voice Commands • Video Greetings “The difference between an office and a smart office is unified messaging.”
- 17. Jabber Instantly communicate with Instant Messaging (IM) and Presence Cisco Jabber is an enterprise IM solution – secure, compliant, private and easily recorded 67% of users Are using text messaging for business communications
- 18. The Power of Video • Improve Communication video adds an extra dimension to the amount of information people receive • Facilitate Critical Business Processes live customer service, online learning, and joint problem solving • Enhance Productivity improve supply chains as well as partner and customer channels • Increase Innovation accelerate speed to market 87% of younger executives Believe video has a significant and positive impact on an orgamization
- 19. Telepresence & Webex 78% of executives Say that online video is an effective tool for conducting business communications 76% of decision makers Are now using video conferencing at work
- 20. Cloud Running form the cloud means that we keep all of the servers, routers and controllers that make up your phone systems in our data center, instead of installing the equipment in your office. • Lower up front hardware costs • NO IT maintenance costs • Security • Faster service – add features or start new services in a matter of minutes • Disaster Recovery – connect to your phone system from anywhere with just the internet
- 21. Thank You!