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Ask a Librarian Us
Service
Let’s create “Answer
Team”
(
KM : “Ask Us” Support team
Organize by Rakphao Theppan
Learning Resources and Educational Media Center, Mae Fah Luang University
|
?
renew ?
?
?
?
?
?
?
??
eBook / database ?
?
Wi-Fi
Set VPN ?
Wi-Fi / eLearning / Turnitin / OPAC / … ?
Impact Factor ?
?
?
•
•
•
•
Ask a Librarian  Ask Us
Core Team
Ask Us
Sangduan
Rakphao Danut
Rujirada
Rungarun, Thiranun Sasripat
Reference desk, Training,
Turnitin
Circulation, Fine,
Book holding / Renew
Periodical Service,
Journal Impact Factor
Interlibrary Loan, DDS
eLearning Service Press Releases,
Contact Coordinator
New “Ask US” Page
Ask a Librarian
Us
Case Studies
Ask a Librarian Service
http://www.loc.gov/rr/askalib/
http://library.stanford.edu/ask
https://library.nyu.edu/ask/
https://www.lib.ncsu.edu/askus
http://libraries.ucsd.edu/help/ask-a-
librarian/
TOOLS FOR ASK A
LIBRARIAN SERVICE
LIVE CHAT SERVICE
LIVE CHAT Tools for Library
LIVE CHAT Tools for Library
LIVE CHAT Tools for Library
LIVE CHAT SERVICE
Ask a Librarian Service
library.mfu.ac.th
library.mfu.ac.th:8080/webchat/
Spark Client
Spark (chat client)
LIVE CHAT SERVICE
Download at :
http://www.igniterealtime.org/proj
ects/spark/
• Server library.mfu.ac.th
• login
• create account
Web Chat
LIVE CHAT SERVICE
:
library.mfu.ac.th:8080/webchat/
•
•
How to chat
LIVE CHAT SERVICE
web chat Spark Spark
CASE STUDIES
LIVE CHAT SERVICE
http://www.answerland.org/
Email Group for Ask Service
Library-Help-desk@mfu.ac.th
•
• Email Group
Library-Help-desk@mfu.ac.th
• assign
Email Group for Ask Service
Library-Help-desk@mfu.ac.th
E-News Letter Email
library@mfu.ac.th
• Announcement + Press Release + Current Awareness
Service
• library@mfu.ac.th
•
Topic
• Header
email
E-News Letter Email
library@mfu.ac.th
•
MFU Library vs LREMC ?
•
•
MS Word, MS Excel, PDF
!!!
PDF
PDF Display
Email Display
News letter
Thank you for your interest
in joining
Full house ^

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