Knowledge Management with Web 2.0 Technology
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This document discusses knowledge management with Web 2.0 technology. It defines knowledge and discusses concepts like the seven sins of memory. It then explains Web 2.0 technologies like wikis, blogs and social networking and how they can be used for knowledge management purposes. Specific Web 2.0 tools are demonstrated including Google Drive, Facebook, Twitter and RSS feeds. The document concludes with discussing best practices for blogging and using technology tools to support knowledge management.
![ONLINE OFFICE SUITE
COLLABORATE ON WRITING REPORT & SHARE WITH
YOUR SUPERVISER [Text document]YOUR SUPERVISER [Text document]
MANAGE STAFF ENROLMENT [Form & Spreadsheet]
QUICK & DIRTY FLOWCHART [Presentation]
20](https://image.slidesharecdn.com/km-presentation-01-web2-0-130605110912-phpapp02/85/Knowledge-Management-with-Web-2-0-Technology-20-320.jpg)
Knowledge Management with Web 2.0 Technology
- 1. KNOWLEDGE MANAGEMENT WITH WEB 2.0 TECHNOLOGY Vasa Buraphadeja, PhD Deputy Chairperson Business Information Systems @ Martin de Tours School of Management and Economics Assumption University of ThailandTours School of Management and Economics Assumption University of Thailand columnist @happeningmag blogger @ http://www.gotoknow.org/blog/vasablog ดร. วสะบูรพาเดชะ(แว้บ) รองหัวหน้าสาขาวิชาระบบสารสนเทศธุรกิจคณะบริหารธุรกิจมหาวิทยาลัยอัสสัมชัญ คอลัมนิสต์ นิตยสารแฮพเพนนิ$งบล็อกเกอร์ GotoKnow
- 4. THE SEVEN SINS OF MEMORY TRANSIENCE ABSENT-MINDEDNESSABSENT-MINDEDNESS BLOCKING MISATTRIBUTION SUGGESTIBILITY BIAS PERSISTENCE http://en.wikipedia.org/wiki/The_Seven_Sins_of_Memoryhttp://en.wikipedia.org/wiki/The_Seven_Sins_of_Memory4
- 6. WEB 2.0 “The business revolution in the computer industry caused by internet as platform”the move to the internet as platform” (Musser and O’Reilly, 2006) 6
- 7. WEB 2.0 “open architecture, its lowering of theopen architecture lowering of the barriers to publishing, the ease with which people can connect ideas, the increase in available bandwidth and computing power” (Weinberger, 2007). “Web 1.0 was commerce. WEB 2.0 is people” (Singel, 2005) 7
- 8. WEB 2.0 & KM “WEB 2.0 is very close in its principles and attributes to knowledge managementto knowledge management. ... Organizations are encouraged to start using WIKI’s and in some cases also blogs. Knowledge Managers should examine if younger employees can serve as knowledgeyounger employees can serve as knowledge catalysts.” Moria Levy, Journal of Knowledge Management 13(1) http://dx.doi.org/10.1108/136732709109312158
- 9. WEB 2.0 & KM The potential of Web 2.0 technologies to act as a lever for organisational learning and knowledgeorganisational learning and knowledge exchange depends on the degree of openness, freedom, and employee empowerment in corporate environments.empowerment in corporate environments. Dirk Schneckenberg, Journal of Knowledge Management 13(6) http://dx.doi.org/10.1108/136732709109971509
- 10. WEB 2.0’s USERS ISOLATED USERS Tag & bookmark, reCAPTCHA Blog, RSS, Paper.li COLLABORATIVE USERS Wiki,Wiki, Google Drive, Social Network Services (facebook, twitter) 10
- 15. WIKI Puget Sound Challenge http://pugetsound.epageo.org/index.php5?title=Main_Pagehttp://pugetsound.epageo.org/index.php5?title=Main_Page Image: http://www.harpguitars.net/knutsen/steamboats.htmImage: http://www.harpguitars.net/knutsen/steamboats.htm15
- 16. WIKI WHERE TO BEGIN? http://en.wikipedia.org/wiki/Comparison_of_wiki_softwarehttp://en.wikipedia.org/wiki/Comparison_of_wiki_software CANDIDATES: pbworks (www.pbworks.com/) DokuWiki (www.dokuwiki.org)DokuWiki (www.dokuwiki.org) 16
- 17. ONLINE OFFICE SUITE LADIES AND GENTLEMEN, MEET GOOGLE DRIVE https://tools.google.com/dlpage/drivehttps://tools.google.com/dlpage/drive17
- 18. ONLINE OFFICE SUITE WHAT IS IT? video http://www.commoncraft.com/google-docs-plain-english http://www.commoncraft.com/google-docs-plain-englishhttp://www.commoncraft.com/google-docs-plain-english18
- 19. ONLINE OFFICE SUITE USE CASE FROMFROM gcflearnfree video https://www.youtube.com/user/gcflearnfree https://www.youtube.com/user/gcflearnfreehttps://www.youtube.com/user/gcflearnfree19
- 20. ONLINE OFFICE SUITE COLLABORATE ON WRITING REPORT & SHARE WITH YOUR SUPERVISER [Text document]YOUR SUPERVISER [Text document] MANAGE STAFF ENROLMENT [Form & Spreadsheet] QUICK & DIRTY FLOWCHART [Presentation] 20
- 21. SOCIAL NETWORK SERVICES PagesPages allow real organizations, businesses, celebrities and brands to communicate broadly with people who like them. Pages may only be created and managed by official representatives. Groups provide a closed space for smallGroups provide a closed space for small groups of people to communicateabout shared interests. Groups can be created by anyone. https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/21
- 22. SOCIAL NETWORK SERVICES information and posts are publicPage information and posts are public and generally available to everyone on Facebook. Anyone can like a Page to become connected with it and get News Feed updates. There is no limit to how many people can like a Page. postsPage admins can share posts under the Page’s name. Page posts appear in the feeds of people who like the Page and their friends. Page admins can also create customized apps for their Pages and check Page Insights to track the Page’s growth and activity.. https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/22
- 23. SOCIAL NETWORK SERVICES privacy settings are availableIn addition to an open setting, more privacy settings are available for groups. In secret and closed groups, posts are only visible to group members. Group members must be approved or added by other members. When a group reaches a certain size, some features are limited. The most useful groups tend to be the ones you create with small groups of people you know. Members receive notifications by default when any member posts in the group. GroupMembers receive notifications by default when any member posts in the group. Group members can participate in chats, upload photos to shared albums, collaborateon group docs and invite members who are friends to group events. https://www.facebook.com/help/155275634539412/https://www.facebook.com/help/155275634539412/23
- 24. SOCIAL NETWORK SERVICES WHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT? 24
- 25. SOCIAL NETWORK SERVICES IT IS ABOUT, you guess it, NETWORK! 25
- 26. SOCIAL NETWORK SERVICES IT IS ABOUT DATAANALYSIS! 26
- 27. SOCIAL NETWORK SERVICES tweet, retweettweet, retweet 140 chars @handle #Hashtag http://www.youtube.com/watch?v=0qqDy5BmYKEhttp://www.youtube.com/watch?v=0qqDy5BmYKE video http://www.youtube.com/watch?v=0qqDy5BmYKE 27
- 28. SOCIAL NETWORK SERVICES WHAT IS THIS ALL ABOUT?WHAT IS THIS ALL ABOUT? 28
- 29. SOCIAL NETWORK SERVICES IT IS ABOUT VISUALIZATION! http://trendsmap.com/http://trendsmap.com/29
- 30. SOCIAL NETWORK SERVICES IT IS ABOUT VISUALIZATION! http://aworldoftweets.frogdesign.com/http://aworldoftweets.frogdesign.com/30
- 31. SOCIAL NETWORK SERVICES IT IS ALL ABOUT NETWORK! WEF 2012 @ DAVOSWEF 2012 @ DAVOS DOT – ACTOR SIZE – BETWEENNESS COLOR – CLUSTERS 31http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/http://beautifuldata.net/2012/01/social-network-analysis-of-the-twitter-conversations-at-the-wef-in-davos/
- 32. SOCIAL NETWORK SERVICES IT IS ALL ABOUT EMOTION! http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/http://www.nickdiakopoulos.com/projects/social-media-visual-analytics/32
- 33. BLOG vs BOOK image: http://m4gik.deviantart.com/art/Brainstorm-13631543533
- 34. BLOG duration frequency effort fans …duration frequency effort fans … blog book http://waiterrant.net/?p=50434
- 35. BLOG IDEA Julie/Julia Project Julie & Julia: 365 Days, 524 Recipes, 1 Tiny Apartment Kitchen 35
- 36. BLOG IDEA 36
- 38. BLOG IDEA MEANINGFULMEANINGFULMEANINGFULMEANINGFUL PERSONALPERSONAL FIRST-HAND EXPERIENCE FIRST-HAND EXPERIENCE SET THEMESET THEMEHALF-BAKED THOUGHTS HALF-BAKED THOUGHTS SET THEMESET THEME 38
- 39. BEFORE YOU BLOG CHOOSE THE RIGHT BLOG COMMUNITY COMMENT ON OTHER BLOGSCOMMENT ON OTHER BLOGS ADD TO EMAIL SIGNATURE and … SET THEME & STYLE CHOOSE TITLE AND KEY WORDS http://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/39
- 41. BLOG + TAGs http://blogs.hbr.org/cs/2011/10/social_media_versus_knowledge.html41
- 42. AFTER A BLOG POST SHORTEN YOUR POST’S URL (tinyURL.com, bitly.com) STATUS UPDATETAILOR YOUR STATUS UPDATE IN SNSs COMMENT ON OTHER BLOGS, and ADD YOUR POST TO THE COMMENTADD YOUR POST TO THE COMMENT SHARE YOUR BLOG WITH TARGET READERS http://www.divvyhq.com/index.php/2012/04/blog-post-promotion-checklist-infographic/42
- 43. KM Tech TOOLS DEMO 43
- 44. KM Tech TOOLS DEMO 44 http://www.feedly.com/http://www.feedly.com/
- 45. KM Tech TOOLS DEMO 45 http://paper.li/learn-more.htmlhttp://paper.li/learn-more.html
- 46. KM Tech TOOLS DEMO capture screen as images or videoscapture screen as images or videos Select window / region 5-minute screencasts video www.techsmith.com/jing.html 46 www.techsmith.com/jing.htmlwww.techsmith.com/jing.html video www.techsmith.com/jing.html
- 47. Q&A