Knowledge Codification121.pdf
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This document discusses knowledge codification, which involves converting tacit knowledge into explicit forms that can be documented and organized. It describes various tools and procedures for knowledge codification, including knowledge maps, decision trees, decision tables, frames, production rules, and case-based reasoning. Planning is important both in the early stages of determining how to break down the knowledge management system and in later stages of implementation such as selecting programming languages and developing user interfaces. The overall goal of knowledge codification is to make institutional knowledge visible, accessible and usable for decision making.
Knowledge Codification121.pdf
- 2. 2 Main Objectives What Does Knowledge Codification Involve? Benefits of Knowledge Codification Pre Knowledge Codification Questions Tools and Procedures The Role of Planning
- 3. 3 Knowledge Codification in the KM System Life Cycle KNOWLEDGE CAPTURE (Creation) KNOWLEDGE TRANSFER KNOWLEDGE SHARING TESTING AND DEPLOYMENT KNOWLEDGE CODIFICATION KNOWLEDGE BASE DATABASES Decision tables, Decision trees, frames maps, rules Capture Tools Programs, books, articles, experts Intelligence gathering GOAL Explicit Knowledge
- 4. 4 What Does Knowledge Codification Involve? Converting “tacit knowledge” into “explicit usable form” Converting “undocumented” information into “documented” information Representing and organizing knowledge before it is accessed It is making institutional knowledge visible, accessible, and usable for decision making
- 5. 5 Benefits of Knowledge Codification Instruction/training—promoting training of junior personnel based on captured knowledge of senior employees Prediction—inferring the likely outcome of a given situation and flashing a proper warning or suggestion for corrective action Diagnosis—addressing identifiable symptoms of specific causal factors Planning/scheduling—mapping out an entire course of action before any steps are taken
- 6. 6 Pre-KC Questions What organizational goals will the codified knowledge serve? Why is the knowledge useful? How would one codify knowledge?
- 7. 7 Some Codification Tools Knowledge Map Decision Table Decision Tree Frames Production Rules Case-based Reasoning
- 8. 8 Knowledge Map Visual representation of knowledge, not a repository Identify strengths to exploit and missing knowledge gaps to fill Can be applied in Knowledge Capture A straightforward directory that points people to where they can find certain expertise Capture both explicit and tacit knowledge in documents and in experts’ heads
- 9. 9 Knowledge Map (Relationships among Departments) www.nwlnk.com Copyright 2004
- 10. 10 The Building Cycle Once where knowledge resides is known, simply point to it and add instructions on how to get there An intranet is a common medium for publishing knowledge maps Main criteria: clarity of purpose, ease of use, accuracy and currency of content
- 11. 11 Decision Trees Composed of nodes representing goals and links representing decisions or outcomes All nodes except the root node are instances of the primary goal. (See next figure) Often a step before actual codification Ability to verify logic graphically in problems involving complex situations that result in a limited number of actions
- 12. 12 Discount Policy (A Decision Tree) Discount Policy Customer is library or individual Less than 6 copies 6-19 copies 20-49 copies 50 or more copies Discount is NIL Discount is 5% Discount is 10% Discount is 15% Customer is bookstore Less than 6 copies Discount is NIL 6 or more copies Discount is 25% Discount ? Discount ? Discount ? Discount ? Discount ? Discount ? Order size ? Order size ? Bookstore Not a bookstore
- 13. 13 Decision Tables More like a spreadsheet—divided into a list of conditions and their respective values and a list of conclusions Conditions are matched against conclusions (See next table)
- 14. 14 Discount Policy (A Decision Table) Condition Stub Condition Entry 1 2 3 4 5 6 Customer is bookstore Order size > 6 copies Customer is librarian/individual IF Order size 50 copies or more (condition) Order size 20-49 copies Order size 6-19 copies Y Y N N N N Y N N N N N Y Y Y Y Y N N N Y N N Y N Allow 25% discount Allow 15% discount Allow 10% discount THEN Allow 5% discount (action) Allow no discount X X X X X X Action Stub Action Entry
- 15. 15 Frames Represent knowledge about a particular idea in a data structure Handle a combination of declarative and operational knowledge, which make it easier to understand the problem domain Have a slot (a specific object or an attribute of an entity) and a facet (the value of an object or a slot) When all the slots are filled with values, the frame is considered instantiated
- 16. 16 . . . Year: Range: (1940 – 1990) If-Changed: (ERROR: Value cannot be modified) . . . Generalization: (STATION-WAGON, COUPE, SEDAN) Specialization: VEHICLE Generic AUTOMOBILE Frame Doors: 2 Generalization: (SMITH’S AUTOMOBILE, HANSON’S AUTOMOBILE) Specialization: AUTOMOBILE Generic COUPE Frame Year: 1990 Doors: ( ) . . . Specialization: COUPE SMITH’S AUTOMOBILE Frame An Automobile Example
- 17. 17 Production Rules Tacit knowledge codification in the form of premise-action pairs Rules are conditional statement that specify an action to be taken if a certain condition is true The form is IF… THEN, or IF…THEN…ELSE Example: IF income is “average” and pay_history is “good” THEN recommendation is “approve loan”
- 18. 18 Case-Based Reasoning (CBR) CBR is reasoning from relevant past cases in a manner similar to humans’ use of past experiences to arrive at conclusions Goal is to bring up the most similar historical cases that match the current case More time savings than rule-based systems Requires rigorous initial planning of all possible variables
- 19. 19 Generic CBR Process User Partial Description of a New Problem Specify Attributes of Problem Match Attributes to Those in Case Base User Case Base Submits Similar Cases
- 20. 20 Role of Planning (Earlier Steps) Breaking the KM system into modules Looking at partial solutions Linking partial solutions via rules and procedures to arrive at the final solution Making rules easier to review and understand
- 21. 21 Role of Planning (Latter Steps) Deciding on the programming language Selecting the right software package Developing user interface and consultation facilities Arranging for the verification and validation of the system
- 22. 22 End of Lecture Six