Knowledge Management: Processes and Systems

KNOWLEDGE MANAGEMENT:
PROCESSES AND SYSTEMS
2nd Annual Conference of Nigerian Library Association
Ebonyi State Chapter
Theme: Leveraging ICTs and Knowledge Management for
Sustainable Development in Nigeria.
30th Nov-3rd Dec, 2016

Magnus O. Igbinovia (CLN)
University of Ibadan,
Nigeria
infor.migbinovia@gmail.com
Ikenwe, Iguehi Joy (CLN)
Ambrose Alli University, Ekpoma
Nigeria
Ikenweiguehi@yahoo.com
AUTHORS

 Introduction
 Knowledge is best conceptualized using
the DIKW chain
 Types of Knowledge: Tacit and Explicit
knowledge.
What Is
Knowledge
?
Wisdom: applied
knowledge
Knowledge: organized
information
Information: linked
elements
Data: discrete elements
TACIT
KNOWLEDGE
• Difficult to decode
and communicate
• Personal
• Context-based
• Hard to formalize
• Uncodified
• Requires special
mode of transfer
EXPLICIT
KNOWLEDGE
• Codified
• Easy to transfer
• Embedded in
physical formants
• Easily captured,
shared and
leveraged.

 Concept of Knowledge Management (KM)
† =
 The aim is aimed at using the knowledge of an organization to meet organizational
goals.
knowledge Management KM
Developing KM
REASONS:
Productivity;
Effective and efficient services
delivery;
Collaboration;
Knowledge sharing;
Quick decision making;
Shared best practices;
Reduces the workplace uncertainty;
Globalization;
Innovation
STRATEGIES:
Identify the need for knowledge;
Initiate knowledge sharing culture
Establish knowledge located in the
organization and create new knowledge;
Codification and organization of
knowledge; Knowledge documentation,
storage, up-date and retrieval.

 TRIPARTITE NATURE OF KNOWLEDGE MANAGEMENT (KM)
 The major components of KM are people, processes and systems (PPS)
 Determines the effectiveness of any KM practice
 They works in relation to one another to achieve any knowledge
management objective(s).
Theinterrelatednessofthese
componentsseemtosuggest
ThatKMisasystem.
PEOPLE
PROCESSES
KM
SYSTEMS

 KNOWLEDGE MANAGEMENT PROCESSES (KMP)
KMP
KNOWLEDGE
ACQUISITION
AND
GENERATION
KNOWLEDGE
CAPTURE
KNOWLEDGE
ORGANIZATION
KNOWLEDGE
STORAGE
KNOWLEDGE
SHARING
KNOWLEDGE
APPLICATION
KNOWLEDGE
ACQUISITION AND
GENERATION
Writing
Research
Academic forum
Community of practice
KNOWLEDGE
SHARING
After action review
Story telling
Report/proposal writing
Collaborative network
Mentoring/coaching
Role reversal technique
Discussion forums
(online and offline)
KNOWLEDGE
STORAGE
Documents
Cases
Rules
Diagrams
Task Processes
FAQ
KNOWLEDGE
APPLICATION
•Inclusiveness
•Dynamism
•Change receptive
•Learn and unlearn
•Managerial flexibility
KNOWLEDGE
CAPTURE
Questionnaire
Interview
Observations
KNOWLEDGE
ORGANIZATION
Cataloguing
Classification
Indexing
Abstractig

 KMP: CREATING NEW KNOWLEDGE
 The goal of every KMP is to create new knowledge and manage the old.
 Socialization: Tacit to tacit
 Externalization: Tacit to explicit
 Combination: Explicit to explicit
 Internalization: Explicit to tacit

CAN you now MANAGE THE PROCESSES?

 KNOWLEDGE MANAGEMENT SYSTEM (KMS)
 Knowledge portal:
 Web based application.
 Provides access to information.
 Promotes collaboration between
producers and users.
 Functions:
o gathering,
o categorization,
o distribution,
o publish,
o personalization,
o search/navigate knowledge
• Exampe of knowledge portal is the climate change knowledge portal
(http://sdwebx.worldbank.org/climateportal/)

 Database Management System (DBMS)
 Compute application that interracst with users, applications and database to capture,
analyse and make data available to end users.
 collaboration between knowledge producers
and consumers.
 storing of knowledge in an easily retrievable
manner.
 platform for designing information and
organising knowledge.
 Examples: Access by Microsoft; Oracle Lite,
8I, MySQL by Oracle.

 Electronic Mail
 collaborative tool for
communication
 facilitate knowledge gathering,
sharing and collaboration within
members of an organization.
 Facilitates knowledge elicitation.
 Examples: (web based): Gmail,
Yahoo mail, Outlook.com
 Data wares
 powerful collaboration software.
 Enables exchange of ideas on a
network .
 group decision making support
Examples are video/audio conferencing, intranets, internet,
wikis, project management systems, workflow systems

 Content Management System
 creation and modification of digital contents.
 multiple users working in a collaborative environment.
 creation, management, and distribution of content on the intranet, extranet, or a
website
 Support collaboration
 Aids externalization
 Aids internalization.
 Examples:
o Java
o Microsoft ASP.NET,
o Microsoft PHP etc

6. RELATIONSHIP BETWEEN KM PROCESSES AND SYSTEMS
 Complimentary relationship.
 Interrelatedness
Figure 4: KM Technologies Integrated KM Cycle (Source from Dalkir, K.,2005

 Knowledge management is a fundamental practice for any organization
to survive in the 21st century and key to organization's success
 The major components are people, processes and systems and they are
interconnected, functioning together to achieve a common goal.
 Processes are all activities required to create new knowledge and manage
the already existing one.
 Systems are technologies and tools that support process and people in
knowledge management practice.
CONCLUSION

 Carryout knowledge auditing as a preliminary step towards KM practice
and this should be done at regularly as KM is in a continuum.
 Spur knowledge sharing culture within your organization.
 Integrate all organizational members into KM processes with utmost
fairness and equality
 Build up/ develop systems, tools or technologies that supports people and
processes in KM practice

1 Socialization
2 Externalization
3 Combination
4 Internalization
CHECKLIST

THANK YOU FOR
LISTENING
Magnus and Joy

Knowledge Management: Processes and Systems

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