KnowQuestion :: Introduction to G-CHECKS
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This document introduces G-CHECKS, a holistic strategic planning framework developed by knowquestion, a specialist information and knowledge management consulting company. G-CHECKS examines projects through four steps: defining aims and objectives, agreeing on an approach, identifying cultural and people factors, and evaluating strategies. It ensures value is justified separately from implementation and establishes common ground between stakeholders. knowquestion offers strategic governance, knowledge management, organizational change management, and systems implementation services to help clients apply the G-CHECKS methodology.
KnowQuestion :: Introduction to G-CHECKS
- 1. Introduction to G-CHECKS A holistic strategic planning framework
- 2. About knowquestion A specialist Information & Knowledge Management (IM/KM) consulting company We take a holistic view of organisations, instead of just small pieces of the puzzle Our expertise lies in understanding how technology, business process, and organisational culture intersect and interact We join the dots and bring people
- 3. Services offered strategic governance knowledge management policies and plans organisational change management EDRMS, CRM & CMS implementation and integration systems / architecture design and review external and in-house skills workshops one-on-one mentoring
- 4. G-CHECKS methodology Developed by knowquestion Holistically examines projects or initiatives Maps a logical path from design choices to outcomes Ensures that value is justified separately from implementation Establishes common ground Simplifies and enhances targeting of messages to the right stakeholders
- 5. DESIGN ACT MEASURE G-CHECKS model Principles Objectives Norms Roles & Responsibilities Goals Strategies Benefits
- 6. APPROACHAIMSPEOPLE G-CHECKS model Principles Objectives Norms Roles & Responsibilities Goals Strategies Benefits
- 7. A. Define aims of initiative/project Objectives (why?) ◦ eg improved customer service satisfaction Goals (what?) ◦ eg self-service online portal Benefits (how measured?) ◦ eg 20% reduction in client complaints AIMS Objectives Goals Benefits
- 8. B. Agree on approach Principles (consensus on value) ◦ eg single point of truth for corporate records Strategies (consensus on effort) ◦ eg implement an electronic document and records management system (EDRMS) APPROACH Principles Strategies
- 9. C. Identify cultural/people factors Norms (how things are done) ◦ eg teams prefer to operate independently Roles & Responsibilities (who does what) ◦ eg information curator to identify important assets for central cataloguing Misalignment of principles & strategies with organisational culture can derail a project PEOPLE Norms Roles & Responsibilities
- 10. D. Strategy evaluation Challenge rating represents a composite assessment of: ◦ risk (quantifiable factors) ◦ uncertainty (unquantifiable factors) Strategy Challenge Technic al Design Culture Overall eg Initial pilot with Customer Service group Low Medium Low Medium eg Integrate with Legal & Contracts Division Medium Medium High High
- 11. To learn more Email info@knowquestion.com.au Phone 02 6169 4494 http://knowquestion.com.au