This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining metrics. The document outlines common mistakes to avoid when creating KPIs, such as having too many or ones that do not change based on goals. It also discusses how to design effective KPIs that are linked to strategy and empower employees. Finally, it describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.