KPIs for APIs
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The document discusses the importance of key performance indicators (KPIs) for APIs in driving digital transformation and improving customer experience in the post-COVID era. It outlines various categories of KPIs and their relevance to revenue growth, efficiency, and compliance, as well as the impact of these measurements on stakeholder engagement and resource allocation. The author emphasizes the necessity of choosing meaningful KPIs to align with strategic objectives and elicit tangible improvements.
KPIs for APIs
- 2. axway.com Benefits of APIs in the post-COVID era Accelerate Digital Transformation Delight Customers with Self- Service Save Cost by eliminating redundancies Lower Risk Exposure to physical transactions
- 3. axway.com 3 Now, let’s do it!
- 4. axway.com 3 Impacts of KPIs Team success gauge Focus on things that matter Dialogue with Stakeholders
- 6. axway.com
- 7. axway.com
- 8. axway.com Revenue CostRisk Metrics for Stakeholders STOCK= (REVENUE-COST)*(1-RISK)
- 9. axway.com Revenue CostRisk Categories of KPIs – Classic
- 11. Revenue Growth • Growth Rate • Customer Acquisition Adoption • #API Calls • Data Volume API Marketplace Choice • #Providers Available • #APIs % Business on APIs Consumption
- 13. ROI • Payback period • $ cost saved over a period Velocity • Time to Market • Time to Onboard Cost Avoidance • Savings from de-duplication of integrations • Savings-from de-duplication of APIs UX reactivity • Field Staff Productivity • Time to service Efficiency
- 14. axway.com “If you can’t measure it, you can’t improve it” Lord Kelvin
- 15. Availability Compliance • FHIR, PCIDSS • PSD2, Public OpenData • TMF OpenAPI Skillset Security • #D-Dos repelled • Secure consumption from mobile & partners Resilience
- 16. axway.com Aligning Shareholder & Analytics KPIs Attribution of Revenue Generated Allocation of Cost Savings Cost Accounting Direct Monetization<5% 16
- 17. axway.com
- 18. axway.com Choose KPIs that matter Strategy Program Platform Products Ecosystem
- 19. axway.com Domains of an API JourneyFor example, Year 2 : PSD2 compliant After 1 API product release, eg compliance or client-driven API Ecosystem Strategy Program Platform Products Expert Intermediate Beginner Unknown Adoption VelocityCompliance
- 20. axway.com Domains of an API JourneyTypical API Journey Long & hard, as any transformation Year 1 Year 2 Year 3 Year 4 Year 5 Open UX Align Scale Expert Intermediate Beginner Unknown
- 21. axway.com Consumption Client Acquisition • #Accounts opened via API Adoption • #API Calls • #Users • #GB Data sent Choice • #APIs • % Partners/Sources covered Velocity • Release Time Efficiency Re-usability • #Integrations shut Cost Avoidance • #APIs saved UX reactivity • %Employee Time saved Resilience Compliance • Regulation passed Availability • % Availability • #DDOS attacks repealed Sustainability • #Skills on Program Security • #Intrusions repelled • #DDOS attacks repelled KPIsforAPIsTakeaway