This document summarizes the key benefits of a workforce optimization (WFO) solution for contact centers. It highlights how WFO solutions can help mitigate legal and compliance risks, educate and train agents, monitor center operations, measure performance and identify improvement opportunities, deploy solutions flexibly on-premises or in the cloud, and demonstrate returns on investment to executives. The overall value proposition is that WFO improves the customer experience and contact center performance through the right technologies at a competitive price for rapid ROI gains.
