KT Troubleshooting Methodology PowerPoint Presentation Slides
0 likes90 views
The document describes the Kepner-Tregoe troubleshooting methodology, which consists of four steps: 1) Situational Appraisal to clarify and prioritize the situation, 2) Problem Analysis to find the root cause, 3) Decision Analysis to select the best solution, and 4) Potential Problem Analysis to avoid future problems. Each step involves specific processes like describing the problem, identifying possible causes, evaluating alternatives, and taking preventive action. The methodology aims to effectively resolve issues through a systematic approach.
KT Troubleshooting Methodology PowerPoint Presentation Slides
- 1. KT Troubleshooting Methodology Your Company Name
- 2. Kepner-Tregoe Method 2 Situation Appraisal What is going on? Clarity & Priority Decision Analysis What should we do? Make a choice Problem Analysis Why did it Happen? Find unknown Cause Potential Problem Analysis What lies ahead? Protect action or plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 3. Kepner-Tregoe Troubleshooting Methodology 3 1. Situational Appraisal To clarify & prioritize Situation Plan Issue Resolution This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Situation Appraisal Identify Concerns Set Priority Plan Next Steps Plan Involvement 4.PotentialProblemAnalysis Toavoidfutureproblems RiskAnalysis Potential Problems Analysis • To avoid reactive action Identify Potential Problems • State the Action • List potential problems Identify Likely Causes • Consider Causes for the potential problems Take Preventive Action • Take Action to Address likely Causes Plan Contingent Action • Prepare Actions to reduce likely effects Set Triggers • Set Triggers for contingent actions 2.ProblemAnalysis Tofindrootcause ProblemManagement Problem Analysis • To avoid jumping to cause Describe Problem • State the problem • Specify the problem Identify Possible Causes • Use Knowledge & experience, or….. Distinctions & changes Evaluate Possible Causes • Test Possible Causes • Determine Most Probable Cause Confirm True Cause • Verify Assumptions, Observe or Try a fix & monitor Think Beyond the Fix • Extend the Causes • Extend the Fix 3.DecisionAnalysis Toselectbestfix EffectiveDecisionMaking Decision Analysis • To balance benefits & risks Clarify Purpose • Develop Objectives • Classify into MUSTs & WANTs • Weigh the WANTs State Decision • What do we need to decide? • What are we trying to do? Evaluate Alternatives • Generate Alternatives • Screen through MUSTs • Compare against WANTs Assess Risks • Identify Adverse Consequences Make Decision • Make the Best • Balanced Choice
- 4. 4 Kepner-Tregoe Key Trouble Shooting Process Decision Analysis • State Decision • Define & Classify Objectives • Weight Objectives • Generate Alternatives • Evaluate Alternatives • Assess Risks • Make Decision Potential Problem Analysis • Identify Potential Problems • Identify Causes • Take Preventive Action • Plan Contingent Action • Set Triggers Problem Analysis • Define Problem • Specific Problem • Identity differences & Changes • Formulate Causes • Test causes against the Facts • Prove True Cause This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 5. Kepner-Tregoe approach to problem solving 5 02 Step 03 Step 01 Step Situational Analysis (Where are we?) Decision Analysis How to correct the fault? (Present) Potential Problem Analysis How to prevent future fault? (Future) Problem Analysis What is the fault? (Past) This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 6. Kepner-Tregoe value proposition 6 Troubleshooting Training This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Performance System Integration This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Coaching on- the-Job This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Integration This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • Increase Customer Satisfaction • Reduce Issue- Resolution Cycle Time • Reduce Service Cost
- 7. KT Troubleshooting Methodology Icons Slide 7
- 9. 9 About Us This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audience This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Premium Services This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Value Clients
- 10. 10 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation Meet Our Team
- 11. 11 Our Mission Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 12. 12 Financial This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Maximum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Minimum
- 13. 13 Comparison VS 96% By Mobile User This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 66% By Laptop User This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 14. 14 0 1 2 3 4 5 6 0 10 20 30 40 50 60 70 80 90 100 Q 1 Q 2 Q 3 Q 4 Clustered Column-Line Financial Year 2019 Salesinpercentage(%) • Product 01 • Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 15. Venn 15 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here
- 16. 16 Thanks for Watching! Contact Number 012345678 Address # street number, city, state Email Address emailaddress123@gmail.com