Problem Analysis Model PowerPoint Presentation Slides
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The document outlines the Kepner-Tregoe method for problem analysis, focusing on identifying causes, evaluating decisions, and planning actions to prevent future issues. It details a structured approach where problem definitions, risk assessments, and situational appraisals guide effective decision-making. Additionally, it emphasizes the importance of training and the integration of performance systems to enhance customer satisfaction and reduce service costs.
Problem Analysis Model PowerPoint Presentation Slides
- 2. Problem Analysis Why did it Happen? Find unknown Cause Decision Analysis What should we do? Make a choice Potential Problem Analysis What lies ahead? Protect action or plan Kepner-Tregoe Method Situation Appraisal What Is Going On? Clarity & Priority 2
- 3. Kepner-Tregoe Troubleshooting Methodology Assess Risks Identify Adverse Consequences Evaluate Alternatives ▪ Generate Alternatives ▪ Screen through MUSTs ▪ Compare against WANTs Clarify Purpose ▪ Develop Objectives ▪ Classify into MUSTs & WANTs ▪ Weigh the WANTs State Decision ▪ What do we need to decide? ▪ What are we trying to do? ▪ Make the Best ▪ Balanced Choice Make Decision Decision Analysis To balance benefits & risks Situation Appraisal ▪ Identify Concerns ▪ Set Priority ▪ Plan Next Steps ▪ Plan Involvement Identify Likely Causes Consider Causes for the potential problems Take Preventive Action Take Action to Address likely Causes Plan Contingent Action Prepare Actions to reduce likely effects Potential Problems Analysis To avoid reactive action Identify Potential Problems ▪ State the Action ▪ List potential problems Set Triggers Set Triggers for contingent actions Problem Analysis To avoid jumping to cause Identify Possible Causes Use Knowledge & experience, or….. Distinctions & changesEvaluate Possible Causes ▪ Test Possible Causes ▪ Determine Most Probable Cause Confirm True Cause Verify Assumptions, Observe or Try a fix & monitor Describe Problem ▪ State the problem ▪ Specify the problem Think Beyond the Fix ▪ Extend the Causes ▪ Extend the Fix Potential Problem Analysis To avoid future problems Risk Analysis Situational Appraisal To clarify & prioritize Situation Plan Issue Resolution Decision Analysis To select best fix Effective Decision Making Problem Analysis To find root cause Problem Management 3
- 4. 4 Problem Analysis ▪ Define Problem ▪ Specific Problem ▪ Identity differences & Changes ▪ Formulate Causes ▪ Test causes against the Facts ▪ Prove True Cause Decision Analysis ▪ State Decision ▪ Define & Classify Objectives ▪ Weight Objectives ▪ Generate Alternatives ▪ Evaluate Alternatives ▪ Assess Risks ▪ Make Decision Decision Analysis ▪ State Decision ▪ Define & Classify Objectives ▪ Weight Objectives ▪ Generate Alternatives ▪ Evaluate Alternatives ▪ Assess Risks ▪ Make Decision Kepner-Tregoe Key Trouble Shooting Process
- 5. Kepner-Tregoe Value Proposition ▪ Increase Customer Satisfaction ▪ Reduce Issue- Resolution Cycle Time ▪ Reduce Service Cost Troubleshooting Training This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Integration This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Performance System Integration This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Coaching On-the-job This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5
- 6. Kepner-Tregoe Approach To Problem Solving Problem Analysis What is the fault? (Past) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Potential Problem Analysis How to prevent future fault? (Future) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Decision Analysis How to correct the fault? (Present) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Situational Analysis (Where are we?) 6
- 7. Problem Analysis Model Icon Slide 7
- 9. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. StackedArea-ClusteredColumn 0 1 2 3 4 5 6 7 8 9 10 FY01 FY02 FY03 FY04 InPercentage Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 9
- 10. Bar Graph This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 0 10 20 30 40 50 60 70 Q1 Q2 Q3 SalesinPercentage(%)2017 10 Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 11. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Mission Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 11
- 12. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation Here Name Here Designation Here Name Here Designation Here Our Team 12
- 13. About Us This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 13
- 14. Financial This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Minimum Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Maximum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 14
- 15. Our Goal Goal 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 15
- 16. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comparison 2017 55% 2018 45% Male Female 16
- 17. Thomas Edison Quotes Many Of Life’s Failures Are People Who Did Not Realize How Close They Were To Success When They Gave Up 17
- 18. Bulb Or Idea Idea 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Idea 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Idea 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 18
- 19. Mind Map Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 19
- 20. Timeline 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 20
- 21. Contact Numbers: 0123456789 Address: # street number, city, state Email Address: emailaddress@123gmail.com Thank You 21