Lab and 3ft Implementation Program
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The document outlines the steps to implement the River of Life initiative under the Greater Kuala Lumpur National Key Economic Area, including cleaning and beautifying the Klang River through 12 key initiatives such as upgrading sewerage facilities and installing wastewater treatment plants at five wet markets over five years to transform the river into a vibrant waterfront with high economic value. Details are provided on initiative objectives, timelines, responsibilities, impacts, and stakeholders to bring the implementation plan down to the 3 feet level.
Lab and 3ft Implementation Program
- 1. Lab and 3 feet Implementation Program Presented by Ms. Tengku Azian Shahriman Executive Vice President Note : Private & Confidential. This material can be only shared with the CLTF BFR Workshop participants and should not be circulated without permission. Should you have any further enquiry regarding this material, kindly contact Engku Fazuin (Tel : +60126956381, Email : engkufazuin.azahan@pemandu.org)
- 2. 1 Labs are working sessions attended by key stakeholders to establish implementation programmes to detail out what needs to be done – we call them “3 feet plans” Step #2: Facilitate Labs 2LABS Establish in detail what needs to be done 1STRATEGIC DIRECTION To ascertain the strategic direction required 3OPEN DAYS Share lab output with people and seek their feedback 4ROADMAP Tell the people what we are going to do 6IMPLEMENTA- TION Problem-solving on the ground implementation 7Int’l Panel & Audit External validation on results achieved 5KPI TARGETS Setting KPIs for monitoring and tracking 8ANNUAL REPORTS Tell the people what we have delivered STEPS OF TRANSFORMATION
- 3. 2 The lab will involve a radically new approach to developing solutions Traditional approach Lab approach Development teams know what they want only after they go through a lab Development teams know what they want in advance Requirements evolve as progress is made through learning and discovery Requirements and needs are right the first time Major changes can and will be introduced throughout the development process Changes are minimised or even frozen during the development process The senior leaders and decision- makers are part of the development process Development teams meet senior leaders and decision-makers at the end
- 4. 3 What you will see and experience in a lab? Physical (What you see) Radical way of working (What you experience) • Best Possible 40 leaders with excellent facilitation and problem solving skills • Dedicated working space & tools (database, templates, etc) • Full-time & time boxed (typically 1 month) • Daily log books and war room • Intense open debates & “hands-on- deck” approach • Breakdown of silos & bureaucracy • Syndication & experimentation (pushing the boundaries) • Radical, practical & innovative solution to achieve BIG FAST RESULTS
- 5. 4 Example: GTP NKRA Labs (Oct – Nov 2009) Involved 240 members from all Ministries and Government Agencies Intense & Radical… No silos & hierarchy…
- 6. 5 Recap: Labs – Divergence / Consolidate / Convergence • Mandate • Profit & Loss • Potential Levers Idea 1 Idea 2 Idea 3 Testing small scale • Detail 1 • Detail 2 • Detail 3 • Detail 1 • Detail 2 • Detail 3 • Detail 1 • Detail 2 • Detail 3 Action Plan Implement and Monitor ‘Psychology’ of a lab Preliminary Solutions Divergence Consolidate Convergence
- 7. 6 Agenda • Why ‘3 Feet Implementation’? • Example: NKEA: Greater KL/KV: River of Life • Consequence of Not Having a 3 feet Plan • Q & A
- 8. 7 There is a difference between a “Programme” and a “Plan” • Projects • Action items • Timeline • Project owner • Targets 3-feet plans • Strategic intent • Strategic plan • Blueprint • Strategy document 1,000-feet plans Programme Plan
- 9. 8 • To ensure leaders’ vision is executed by the 1.3 million civil service • Instructions to deliver must be communicated with clear step by step details • Details such as: – What is the sequencing of steps? – Who is the implementing agency? – When is the deadline? – Where is the impact noticed? – How to obtain funds? Why 3-feet Implementation Programmes? •1.3 million Civil Service •Ministries •PEMANDU •PM / •Cabinet
- 10. 9 Why 3-feet Implementation Programmes? •1.3 million Civil Service •Ministries •PEMANDU •PM / •Cabinet • Without a 3-feet detailed, clear and precise implementation programme, messages get distorted along the way • Without 3-feet programmes, instructions get misconstrued • A tool in the “Game of Leverage”
- 11. 10 Example of a 3 feet implementation – Making Coffee How do you make a cup of coffee?
- 12. 11 At 1,000 feet, the process of making a cup of coffee will look something this … + + =+ Coffee beans Hot Water Milk Sugar Coffee ready to be served Steps at 1,000-feet • The implementer still cannot make coffee • Detailed steps and sequence are not known clearly • Programme is still not at 3 feet Bottom line: Coffee will not be made EXAMPLE
- 13. 12 At 3-feet, the process of making a cup of coffee becomes more detailed, clearer & precise 1. Take Kettle from Pantry t = 0 2. Fill Kettle with Water up to a quarter full t = +1 min 3. Boil Water t = + 3 min 4. 3 teaspoons of Nescafe Gold Blend into cup t = +1 min 5. Pour 150 ml Boiling Water into cup t = + 4 min 6. Stir to mix hot water and coffee mix t = + 4 min 7. Add 2 teaspoons of sugar t = + 4 min 8. Add 30 ml of milk t = + 4 min 9. Drink t = + 5 min 10. Wash and dry cup t = +10 min Steps at 3-feet Bottom line: Coffee can be made Detailed steps are clear and in sequence ... EXAMPLE
- 14. 13 Example of drilling down to granular details … Crime Corruption Rural Dev. Transport Poverty Education 6 N-KRAs 5 Sub N-KPIs 7 N-KPIs Detailed Public Perception on fear Justice System Triage system to screen drug addicts Focused Rehab Centres Outsource rehab and resettlement to NGOs - PUSPEN - Halfway Houses Strengthen controls over import and distribution of psychotropic substances Special taskforce to “round-up” non-compliant “persons under supervision” National Anti-Drugs Agency as the single agency to supervise and monitor “persons under supervisions” Amend Drug Dependants Act 1983 on non-compliance Index Crime Drugs Street Crime 30,000ft 10,000ft • How to establish rehab centres? • How many health experts do we need? • How much funds are required? • Source of funding? • Implementing agency? • Who is responsible for delivery? • Timelines? • What are the milestones to be achieved? • How to reach those milestones? • What are the risks? • What are the mitigation plans to offset those risks? 1,000ft EXAMPLE
- 15. 14 With 3-feet implementation plans, we can track progress. We will know who is not delivering ... • Clear & precise line- by-line tasks/activities • List of accountable people (for specific tasks/activities) • Broken down to the individual names and deadlines 3-feet EXAMPLE
- 16. 15 In short, what does 3-feet mean to us … Coming to a landing
- 17. 16 Implementation Programme: How do we know if it’s really 3 feet? • Implementation programme given to the implementing agency • The implementer is able to execute next steps from inception till delivery • Meaning we successfully developed a 3- feet implementation programme!
- 18. 17 Why 3-feet and not 0-feet? 1. Implementation programmes are live programmes 2. Continually evolves 3. We can predict the future but NOT foretell the future 4. Programmes will change due to circumstances 5. Programmes must be detailed, but not rigid 6. Room for changes/tweaks to programme must exist
- 19. 18 Education NKRA: Example of 3-feet vs 0-feet 1 Standard Quality Education Malaysia (SQEM) is the standard quality instrument for evaluating schools based on 4 main dimensions (vision and mission; organisational management; educational program management and pupil accomplishment) Source: Education Lab Transparency in performance involves ranking all (9,924) public primary and secondary schools Initial Decision: Rank and publish each and every school in the country EXAMPLE
- 20. 19 Education NKRA: Example of 3 feet vs 0 feet 115 1,493 3,465 1,825 509 163 46 <35% Band 7 35- 44.9% Band 6 55- 64.9% Band 4 45- 54.9% Band 5 65- 74.9% Band 3 75- 84.9% Band 2 85-100% Band 1 7 6 5 4 3 2 1Bands Revised Decision: Rank and publish schools according to bands. Individual ranking to be shared in private with school Principals EXAMPLE
- 21. 20 Agenda • Why ‘3 Feet Implementation’? • Example: NKEA: Greater KL/KV: River of Life • Consequence of Not Having a 3 feet Plan • Q & A
- 22. 21 To transform the economy we need to focus on 12 National Key Economic Areas (NKEAs) Comms Content & Infra 11 Economic Sectors + Greater KL/ Klang Valley Wholesale & Retail Oil, Gas & Energy Palm Oil Healthcare Financial Services Greater KL/Klang Valley Agriculture Tourism Education Electrical & Electronics Business Services
- 23. 22 Under the Greater KL NKEA, 12 initiatives were prioritised and 5 were selected with highest potential GNI impact DescriptionCategory Greater KL as a magnet 1 ▪ Attract 100 world’s top MNCs ▪ Attract high-skilled immigration 1.1 1.2 Greater KL connect 2 ▪ Connect to Singapore with High-Speed Rail ▪ Build MRT: An integrated urban rail system 2.1 2.2 Greater KL new places 3 ▪ Rejuvenate the River of Life ▪ Create a greener KL ▪ Establish iconic places ▪ Revitalise Putrajaya ▪ Housing 3.1 3.3 3.2 Greater KL enhanced services 4 ▪ Pedestrian network ▪ Solid Waste Management ▪ Basic services: Water, sewerage and electricity 4.1 4.2 Low GNI Impact High Low Easeofimplementation High 3.2 1.1 1.2 2.1 2.2 3.1 4.2 4.1 3.3 3.4 4.3 3.4 4.3 Prioritized Others 3.5 3.5
- 24. 23 The world’s most liveable cities maximise their waterfronts for economic activities and liveability Vancouver False Creek Vienna Danube River Melbourne Yarra River Toronto Toronto Harbour Helsinki Helsinki Harbour
- 25. 24 Unfortunately, the Klang River is currently utilised as a dumping ground leading to heavy pollution … with enormous economic and liveability potential to be realised • Economic engine – Real estate, tourism, employment • Heritage and culture – Masjid Jamek, Little India, China Town • Quality of life – Healthier way of life, green spaces, connectivity, cleanliness Klang River has all the right ingredients to become a vibrant waterfront ... • Origin of the city • Heritage around the area • Central urban area
- 26. 25 River of Life: How to implement? 10000 feet 1000 feet 100feet 3 feet
- 27. 26 EPP 5: River of Life – Transforming Klang River into a vibrant and livable waterfront with high economic value River Cleaning River Beautification River Development • Clean and improve the 110km stretch along the Klang River basin from current Class III-V to Class IIB by 2020 • Covers the municipal areas of: – Selayang (MPS) – Ampang Jaya (MPAJ) – Kuala Lumpur (DBKL) • Masterplanning and beautification works will be carried out along a 10.7km stretch along the Klang and Gombak river corridor • Significant landmarks in the area include Dataran Merdeka, Bangunan Sultan Abdul Samad and Masjid Jamek • Cleaning and beautification works will spur economic investments into the areas immediately surrounding the river corridor • Potential government land will be identified and tendered out to private developers through competitive bidding 10,000 feet
- 28. 27 River Cleaning: Key Initiatives 1,000-FEET 1 Ammoniacal nitrogen (AN) is a toxic pollutant often found in sewage and landfill 2 Higher biological oxygen demand (BOD) BOD indicates higher presence of microorganisms, suggesting higher pollution 3 Suspended solid (SS) is organic and inorganic particle (e.g., waste, sand) that increases turbidity and reduces oxygen content Key Initiative Description 1 Upgrading existing sewerage facilities is the most impactful and important initiative to reduce Klang river pollution 2 Existing regional sewage treatment plants must be expanded to cater for future growth 3 Wastewater treatment plants need to be installed at 5 wet markets to decrease rubbish and pollutants 4 Install additional gross pollutant traps will improve the river aesthetics and water quality 5 Utilise retention ponds to remove pollutants from sewage and sullage 6 Relocation of squatters will significantly reduce sewage, sullage, and rubbish in the Klang river 7 Implement the Drainage and Stormwater Management Master Plan to upgrade drainage systems 8 Systematic hydrological study and rehabilitation of the river are needed for flow control 9 Promote, enforce, and manage river cleanliness and health – erosion from urban development 10 Promote, enforce, and manage river cleanliness and health – restaurants, workshops, and other commercial outlets 11 Promote, enforce, and manage river cleanliness and health – industries that generate wastewater/ effluent 12 Promote, enforce, and manage river cleanliness – general rubbish disposal
- 29. 28 Key Initiative 1: Upgrading existing sewerage facilities is the most impactful and important initiative to reduce Klang river pollution What is to be done? Who is responsible? Timeline Initiative details Impact Stakeholders ▪ Upgrade and refurbish 343 existing multipoint and 7 regional sewage treatment plants (STP) ▪ Rehabilitate defective sewers ▪ Upgrade undersized sewers for growth areas ▪ Construct sludge facilities Implementing Agency ▪ Sewerage Services Department Supporting Agencies ▪ National Water Commission (SPAN) ▪ Indah Water Konsortium (IWK) ▪ Begin implementation in 2011 ▪ Five years to complete ▪ Private STP operators ▪ Housing developers ▪ Public ▪ Significantly improve river quality – Reduce load reduction of AN and BOD ▪ Compliant with the 2009 Sewage Regulations and the 1974 Environmental Quality Act for Category 1 compliance standards ▪ Improving quality of life 100-FEET
- 30. 29 Key Initiative 2: Wastewater treatment plants need to be installed at 5 wet markets to decrease rubbish and pollutants What is to be done? Who is responsible? Timeline Initiative details Impact Stakeholders ▪ Provide collection centre and treatment facilities for wastewater and effluent generated by wet markets ▪ Identify area in five wet markets to install wastewater treatment system – Pasar Pudu – Pasar Sentul – Pasar Chow Kit – Pasar Datuk Keramat – Pasar Borong Selayang Implementing Agency ▪ KL City Hall Supporting Agencies ▪ DOE (for monitoring) ▪ Begin implementation in 2011 ▪ 1 year to complete ▪ Wet market operators ▪ Directly improve Klang river water quality – Decrease rubbish entering into the river ▪ Decrease pollutants – Reduce load reduction of AN and BOD ▪ Establish high sanitation standards necessary for a developed city – Less odour at market due to treatment of effluent 100-FEET
- 31. 30 Implementation timelines for Key Initiative 1 Key Initiative Task Name Lead Agency Start Finish No. 1 Upgrading existing sewerage facilities is the most impactful and important initiative to reduce Klang river pollution JPP Sat 01/01/11 Thu 28/02/19 No. 1 RL1 Quick touch point rationalization projects 17 plants (QW) JPP Sat 01/01/11 Thu 21/04/16 Package 1 Sat 01/01/11 Sat 31/10/15 No. 1 Preparing of TOR JPP Sat 01/01/11 Mon 31/01/11 No. 1 Consultant Appointed JPP Tue 01/02/11 Thu 31/03/11 No. 1 Land Surveying / SI Works/ Design Stage JPP Fri 01/04/11 Thu 15/09/11 No. 1 Tender Process JPP Thu 15/09/11 Sat 15/10/11 No. 1 Tender Evaluation JPP Mon 17/10/11 Fri 16/12/11 No. 1 Tender Award JPP Fri 16/12/11 Fri 16/12/11 No. 1 Construction Period JPP Fri 16/12/11 Thu 31/07/14 No. 1 DLP JPP Wed 08/01/14 Fri 31/07/15 No. 1 Final account JPP Sat 01/08/15 Sat 31/10/15 No. 1 Package 2 JPP Sat 01/01/11 Thu 21/04/16 No. 1 Preparing of TOR JPP Sat 01/01/11 Mon 31/01/11 No. 1 Consultant Appointed JPP Tue 01/02/11 Thu 31/03/11 No. 1 Land Surveying / SI Works/ Design Stage JPP Fri 01/04/11 Mon 31/10/11 No. 1 Tender Process JPP Tue 01/11/11 Wed 30/11/11 No. 1 Tender Evaluation JPP Thu 01/12/11 Fri 16/03/12 No. 1 Tender Award JPP Tue 31/01/12 Tue 31/01/12 No. 1 Construction Period JPP Wed 01/02/12 Thu 16/10/14 3-FEET
- 32. 31 Implementation timelines for Key Initiative 2 Key Initiative Task Name Lead Agency Start Finish No. 3 Wastewater treatment plants need to be installed at 5 wet markets to decrease rubbish and pollutants JSPS DBKL Fri 03/12/10 Thu 09/08/12 No. 3 Identify area in five wet markets to install wastewater treatment system at Pasar Pudu, Pasar Sentul, Pasar Chow Kit, Pasar , JSPS DBKL Fri 03/12/10 Thu 09/08/12 No. 3 Gathering data JSPS DBKL Fri 03/12/10 Mon 07/03/11 No. 3 Preparing of TOR JSPS DBKL Tue 08/03/11 Fri 29/04/11 No. 3 Appointment of consultant JSPS DBKL Tue 03/05/11 Mon 20/06/11 No. 3 Preparation Of Interim Report JSPS DBKL Tue 21/06/11 Mon 11/07/11 No. 3 Evaluation Of Interim Report JSPS DBKL Tue 12/07/11 Mon 01/08/11 No. 3 Preparation Of Final Report JSPS DBKL Tue 02/08/11 Wed 31/08/11 No. 3 Evaluation Of Final Report JSPS DBKL Thu 01/09/11 Wed 21/09/11 No. 3 Tender Stage JSPS DBKL Thu 22/09/11 Fri 21/10/11 No. 3 Closing Tender JSPS DBKL Sat 22/10/11 Sat 22/10/11 No. 3 Tender Evaluation JSPS DBKL Mon 24/10/11 Mon 14/11/11 No. 3 Tender Award JSPS DBKL Mon 14/11/11 Mon 14/11/11 No. 3 Construction Stage JSPS DBKL Mon 14/11/11 Thu 09/08/12 3-FEET
- 33. 32 Agenda • Why ‘3 Feet Implementation’? • Example: NKEA: Greater KL/KV: River of Life • Consequence of Not Having a 3 feet Plan • Q & A
- 34. 33 Low Income Household (LIH) PM wants to reduce hardcore poor to zero Great! Nothing! Funds not allocated Issue Reaction What happened next? Reason PM allocates cash top up to reduce 44,643 hardcore poor to zero Great! Nothing! Ministry needs to hire 1000 staff to distribute funds, which will take 2 years! PEMANDU assigns Post Offices as lead distributor: 55,000 postmen Great! Nothing! Post Offices require official letters from Ministry to identify eligible households Ministry issues official letters to Post Office Great! Nothing! Hardcore poor in rural areas unable to receive cash relief as there’s no Post Office service District Officers to distribute to rural areas Great! Nothing! Slow process. State local politicians want to organize ceremonies Consequential delays: 3 months 9 months 1 2 3 4 5
- 35. 34 MRT PM said KL needs MRT by 31.12.2016 Great! Nothing! No agency was assigned for this task Issue Reaction What happened next? Reason PM assigned Land Public Transport Commission (LPTC) Great! Nothing! LPTC is only a regulator, not an implementer! PEMANDU prepared a Cabinet Paper to appoint implementer Great! Nothing! It takes 90 days to appoint CEO CEO and Project team finally in place Great! Nothing! Contractor T&C not finalised Contractor Appointed Great! Nothing! Land not acquired Consequential delays: 4 months 7 months 1 2 3 4 5
- 36. 35 Lessons learnt MRT LIH • Never ASSUME, always ASSIGN • Whatever CAN go wrong, WILL go wrong • Always have CONTINGENCY plans • Be IMMEDIATE to act/react
- 37. 36 Outcomes of having 3-feet programmes
- 38. 37 Successfully implemented 3-feet programme example : Pedestrian Network is upgrade for seamless connectivity within the city As of July 2017 2011 2012 2013 10.0 km 13.37 km 12.8 km 12.7km 2014 Seamless Hazard-free Disabled-friendly Safe-city concept: Green barriers & fencing between pedestrians and motorists 2011 2012 2013 2014 A pedestrian walkway & cycling path masterplan is being drafted to ensure the connectivity of these infrastructure can encourage active mobility within the city center Since 2010, 48.9 km length of walkways have been upgraded to enhance comfort & safety for pedestrians
- 39. 38 GREATER KL Mass Rapid Transit (MRT) Line 1 Completed and Launched Total Length 51 km 31 Total Stations 24 Elevated 7 Underground Elevated Track 41.5 km Underground Track 9.5 km Total Journey Time 90min Kota Damansara – Bukit Bintang 30 min Project Details Line 1 Sungai Buloh – Kajang launched and fully operational on 17 July 2017 MRT Sg Buloh – Kajang Line
- 40. 39 Mass Rapid Transit (MRT) Line 2 Phase 1 Operations Expected to Commence in Q2 2022 Kuala LumpurSubang Jaya Sepang Putrajaya Kajang Ampang Jaya Petaling Jaya Selayang Shah Alam Total Length 52 km 36 Total Stations 25 Elevated 11 Underground Elevated Track 38.7 km Underground Track 13.5 km Total Journey Time 84 min Average Speed 40 km/hour Project Details MRT Sg Buloh – Serdang – Putrajaya Line
- 41. 40 GREATER KL River of Life As of Aug 2017 Masjid Jamek • Beautification works along 10.7km stretch of Klang River in Kuala Lumpur • Works in Heritage Quarter due to complete in 2017 • Phase 2 of beautification work in progress & expected to complete by 2019
- 42. 41 GREATER KL River of Life As of Aug 2017 71% Overall Progress RIVER CLEANING LAND DEVELOPMENT Masjid Jamek Floating Wetland Riverbank Repairs • Beautification works along 10.7km stretch of Klang River in Kuala Lumpur • Works in Heritage Quarter to complete by end 2017 • Phase 2 of beautification work in progress & expected to complete by 2019 • Cleaning & beautification works will spur economic investments into areas around the river corridor • Land identified to tendered out to private developers through competitive bidding • Taskforce to recoup RM4.4bil on ROL project costs with a total of 108 lots (35 premium lots) RIVER BEAUTIFICATION Target Completion: 2019 Target Completion: 2020 Target Completion: 2020
- 43. 42 YTD 2017 Achievement 69 MNCs secured of 100 by 2020 RM9.924 bil Approved & Committed Investment RM4.087 bil Investment Realised 9,885 Committed Employment 5,733 Jobs Realised Highest Contributing Countries & Summary of Regions (no. of MNCs) • USA 31% • France 13% • UK 8% • Japan 6% • Americas 33% • Asia 22% • Europe 45% GREATER KL Invest KL to attract 100 MNCs by 2020 As of Aug 2017
- 44. 43 GREATER KL High-Speed Rail Firmly On Track As of Aug 2017 February 2017: • 3 Joint Development Partners (JDP) were appointed 29 March 2017: • First Bilateral Meeting convened in Singapore Targeting commencement of operations by 2026 PHASE 1 PHASE 2 and beyond Bangkok, China Batu Pahat Iskandar Puteri Ayer KerohSINGAPORE Jurong East Bandar Malaysia SouthSerembanMuar Penang IpohPutrajaya • Greater KL to Penang • Penang to Bangkok and China • Kuala Lumpur to Singapore in 90 minutes • Intercity stops in Putrajaya, Negri Sembilan, Melaka & Johor
- 45. 44 GREATER KL High-Speed Rail 350km, 90-minute Route, with average speeds of 300km/h Benefits Express journey time of 90 minutes Transit journey time of 120 minutes • Potential of developing new economic hubs along the KL-SG corridor • Provision of a safe and efficient alternative mode of transport along the KL-SG corridor
- 46. 45 Agenda • Why ‘3 Feet Implementation’? • Example: NKEA: Greater KL/KV: River of Life • Consequence of Not Having a 3 feet Plan • Q & A
- 47. Thank You Level 4 Block A Lot E, Platinum Sentral, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia