Landing new
       clients.


People | Design | Technology
“. . . but our industry
               is different”


People | Design | Technology
The 7-step approach
       to connecting your
       experience to the
       needs of a potential
       client in ways that
       make what you’ve
       done in other
       industries and for
       other clients relevant
       and compelling.

People | Design | Technology
Today
       • What’s really going on
       • The ABCs of creating relevance
       • Put this approach to work
     Focus on the process, not simply the product




                                  Do more of what you enjoy and
                                  enjoy more of what you do


People | Design | Technology
Nothing
                  endures but
                  change.
People | Design | Technology
#1 most viewed


                                  The Paris Hilton
                                  Channel on YouTube
                               191,324
People | Design | Technology
$10 million value



                                      Mentos

                               Half their annual budget

People | Design | Technology
P&G

                               Advertising in video games

People | Design | Technology
Burger King




                               Advertising on myspace
People | Design | Technology
IBM

                               “Not advertising” on the sidewalk

People | Design | Technology
“15 hours ago PLUTO was looking
                               more and more like a goner . . .”
                               --Sydney Morning Herald, Australia 

People | Design | Technology
c. 535           -
                  Nothing 475
                           BC
                  endures but
                  change.
                               From Lives of the Philosophers by Diogenes Laertius
People | Design | Technology
“This is the way he said he wanted it.”

            “I took it back to them, but they didn’t like it,
            and they want you to . . .”



                               Roadblocks to
                               implementing new ideas


People | Design | Technology
“. . . but we’ve always done it this way.”




                               Roadblocks to new ideas



People | Design | Technology
“. . . but our industry is different.”




                               Roadblocks to you



People | Design | Technology
“Our . . .


                               channels
                               customers
                               products                       Roadblocks to you—
                                                              project, account, position . . .
                               competitors


                                      . . . are different.”




People | Design | Technology
Underlying forces
      Fear that it won’t work
      Fear that it will work

                                 Contribution
                                 Self-worth



People | Design | Technology
How did we get here?




“I need                                        ...




People | Design | Technology
What’s really going on?




“I need
      A successful product launch
      Increase revenue from my
     core product line
                                       Self-worth
                                                        ...



      Save my product                 Power
      Get the VP of Sales
     off my back
                                       Money
People | Design | Technology
What’s really going on?

Fuzzy thinking
     Successful company  Employs tactic 
      Tactic creates success  We need that tactic!




                                             Strategy
                                             Does it make
                                             sense?
People | Design | Technology
The death
spiral
People | Design | Technology
The way
 out is at the
 start                         Focus on objectives



People | Design | Technology
Start with a
 process
                               . . . any road



People | Design | Technology
Always begin with the
  business

                               objective
                                 Pick an example from your
                                 experience that matches your
                                 understanding of your client’s
                                 need today
People | Design | Technology
Describe the

                               background
                                Why was this an important problem
                                —and a difficult problem—to
                                solve?

People | Design | Technology
Explain the solution

                               constraints
                                 Time? Money? So-so product?



People | Design | Technology
Walk through the
  process to come to a

                               decision
                                 Research, market insight



People | Design | Technology
Describe what you

                               executed
                                Tie back to the objectives, constraints,
                                and decision process


People | Design | Technology
Explain the

                               findings
                                What worked, what didn’t, and why?



People | Design | Technology
Go back
                                And tie back to the current situation
                                and objective


People | Design | Technology
Always                           ( objective )

               Background
               Constraints
               Decision process
               Executed
               Findings
               Go back                          ( objective )

                               Focus on the process of solving the
                               problem, not the product produced
People | Design | Technology
Recognize differences
      Laws and regulations
      Underlying economics




People | Design | Technology
Discuss . . .


People | Design | Technology
Lee Wright
lee@leewright.net




People | Design | Technology

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Landing new clients

  • 1. Landing new clients. People | Design | Technology
  • 2. “. . . but our industry is different” People | Design | Technology
  • 3. The 7-step approach to connecting your experience to the needs of a potential client in ways that make what you’ve done in other industries and for other clients relevant and compelling. People | Design | Technology
  • 4. Today • What’s really going on • The ABCs of creating relevance • Put this approach to work  Focus on the process, not simply the product Do more of what you enjoy and enjoy more of what you do People | Design | Technology
  • 5. Nothing endures but change. People | Design | Technology
  • 6. #1 most viewed The Paris Hilton Channel on YouTube 191,324 People | Design | Technology
  • 7. $10 million value Mentos Half their annual budget People | Design | Technology
  • 8. P&G Advertising in video games People | Design | Technology
  • 9. Burger King Advertising on myspace People | Design | Technology
  • 10. IBM “Not advertising” on the sidewalk People | Design | Technology
  • 11. “15 hours ago PLUTO was looking more and more like a goner . . .” --Sydney Morning Herald, Australia  People | Design | Technology
  • 12. c. 535 - Nothing 475 BC endures but change. From Lives of the Philosophers by Diogenes Laertius People | Design | Technology
  • 13. “This is the way he said he wanted it.” “I took it back to them, but they didn’t like it, and they want you to . . .” Roadblocks to implementing new ideas People | Design | Technology
  • 14. “. . . but we’ve always done it this way.” Roadblocks to new ideas People | Design | Technology
  • 15. “. . . but our industry is different.” Roadblocks to you People | Design | Technology
  • 16. “Our . . . channels customers products Roadblocks to you— project, account, position . . . competitors . . . are different.” People | Design | Technology
  • 17. Underlying forces  Fear that it won’t work  Fear that it will work Contribution Self-worth People | Design | Technology
  • 18. How did we get here? “I need ... People | Design | Technology
  • 19. What’s really going on? “I need  A successful product launch  Increase revenue from my core product line Self-worth ...  Save my product Power  Get the VP of Sales off my back Money People | Design | Technology
  • 20. What’s really going on? Fuzzy thinking Successful company  Employs tactic   Tactic creates success  We need that tactic! Strategy Does it make sense? People | Design | Technology
  • 21. The death spiral People | Design | Technology
  • 22. The way out is at the start Focus on objectives People | Design | Technology
  • 23. Start with a process . . . any road People | Design | Technology
  • 24. Always begin with the business objective Pick an example from your experience that matches your understanding of your client’s need today People | Design | Technology
  • 25. Describe the background Why was this an important problem —and a difficult problem—to solve? People | Design | Technology
  • 26. Explain the solution constraints Time? Money? So-so product? People | Design | Technology
  • 27. Walk through the process to come to a decision Research, market insight People | Design | Technology
  • 28. Describe what you executed Tie back to the objectives, constraints, and decision process People | Design | Technology
  • 29. Explain the findings What worked, what didn’t, and why? People | Design | Technology
  • 30. Go back And tie back to the current situation and objective People | Design | Technology
  • 31. Always ( objective ) Background Constraints Decision process Executed Findings Go back ( objective ) Focus on the process of solving the problem, not the product produced People | Design | Technology
  • 32. Recognize differences  Laws and regulations  Underlying economics People | Design | Technology
  • 33. Discuss . . . People | Design | Technology