Launch of Evaluation Toolkit / Lansio pecyn cymorth gwerthuso
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The document outlines the National Principles for Public Engagement in Wales. It discusses the 10 principles which aim to encourage good quality, consistent engagement with the public by those who provide services. The principles guide how engagement should be designed, delivered, and evaluated to make it accessible, inclusive, and ensure participants can influence outcomes. The document also provides information on different levels of engagement and outlines exercises for establishing review groups, criteria for success, planning engagement activities, and evaluating impact.
Launch of Evaluation Toolkit / Lansio pecyn cymorth gwerthuso
- 2. Overview workshop • The National Principles for Public Engagement • Outline of the Evaluation Toolkit • What does success look like? • Current practice • Future planning • Collecting and using evidence
- 3. Background to the Principles Aim To encourage good quality, consistent engagement activity with service users and the general public by those who provide services
- 4. Background to the Principles • They are a set of national principles aimed at statutory and third sector Public Service providers • Principles have been finalised following a lengthy process of informal engagement and more formal consultation • They are overarching principles and not a ‘how to guide’ on public engagement
- 5. Definitions • Engagement – An active and participative process by which people can influence and shape policy and services that includes a wide range of different methods and techniques • Consultation – A formal process by which policy makers and service providers ask for the views of interested groups and individuals • Participation – People being actively involved with policy makers and service planners from an early stage of policy and service planning and review
- 6. National Principles of Public Engagement 1. Engagement is effectively designed to make a difference Engagement gives a real chance to influence policy, service design and delivery from an early stage.
- 7. National Principles of Public Engagement 2. Encourage and enable everyone affected to be involved, if they so choose The people affected by an issue or change are included in opportunities to engage as an inidicidual or as part of a group or community, with their views both respected and valued
- 8. National Principles of Public Engagement 3. Engagement is planned and delivered in a timely and appropriate way The engagement process is clear, communicated to everyone in a way that’s easy to understand within a reasonable timescale, and the most suitable method/s for those involved is used.
- 9. National Principles of Public Engagement 4. Work with relevant partner organisations Organisations should communicate with each other and work together wherever possible to ensure that people’s time is used effectively and efficiently.
- 10. National Principles of Public Engagement 5. The information provided will be jargon free, appropriate and understandable People are well placed to take part in the engagement process because they have easy access to relevant information that is tailored to meet their needs.
- 11. National Principles of Public Engagement 6. Make it easier for people to take part People can engage easily because any barriers for different groups of people are identified and addressed.
- 12. National Principles of Public Engagement 7. Enable people to take part effectively Engagement processes should try to develop the skills, knowledge and confidence of all participants
- 13. National Principles of Public Engagement 8. Engagement is given the right resources and support to be effective Appropriate training, guidance and support are provided to enable all participants to effectively engage, including both community participants and staff.
- 14. National Principles for Public Engagement 9. People are told the impact of their contribution Timely feedback is given to all participants about the views they expressed and the decisions or actions taken as a result; methods and form of feedback should take account of participants’ preferences.
- 15. National Principles of Public Engagement 10. Learn and share lessons to improve the process of engagement People’s ecperience of the process of engagement should be monitored and evaluated to measure its success in engaging people and the effectiveness of their participation; lessons should be shared and applied in future engagements.
- 16. Levels of Engagement Engagement Model Inform Listen/consult We will tell you what we’re doing, advise you, answer We will ask questions, listen to your concerns and questions, signpost information. suggestions, use your feedback to develop policy, services and legislation. Channels: website, media, campaigns, Channels: blogs, online forums, surveys, focus publications, advertising, events/conferences, groups, consultation, public and 1:1 meetings, telephone, email, face-to-face front-line feedback, stakeholder and citizen panels Involve/Partner Empower/Delegate We will work together to design and deliver We will give you responsibility for making decisions, policies and services, share decision making, managing resources and delivering policies and maintain relationships. services. Channels: workshops, advisory panels/committees, Channels: participatory budgeting, grant giving, liaison groups, 1:1 relationships, citizens’ contracting, ballots juries/forums, community toolkits, online forums/web- chats, networks, 'doing the day job’
- 17. Evaluation Toolkit 4 stage process: 1.Allocate responsibility and build capacity for the evaluation of engagement. 2.Planning the evaluation of engagement 3. Implementation of engagement activities 4. Evaluation of engagement
- 18. Exercise 1 Setting up a Review Group (RG)
- 19. Exercise 2 Developing criteria for success
- 20. Exercise 3 Planning engagement activity: 1.What do you do now that works? 2.What do you need to plan for the future?
- 21. Exercise 4 Achieving success 1.What information do you need? 2.What methods will you use to collect it?
- 22. Feedback What did you think of the process?
- 23. Diolch am wrando Thank you for listening www.participationcymru.org.uk
Editor's Notes
- #5: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #7: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #8: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #9: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #10: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #11: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #12: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #13: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #14: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #15: Not receiving feedback is one of the greatest criticisms levied against the consultation / engagement process. If people have given their time to offer their views and suggestions then it is really important that they should know what difference that has made. The Tesco effect, ‘We asked, You said, We did…
- #16: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
- #17: People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.