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LEAN
LAUNCHPAD
AT NYU ITP
Information Session
November 7, 2013
Jen van der Meer | jd1159 at nyu dot edu
Josh Knowles | chasing at spaceship dot com

Rockets Sketches borrowed from Harry Allen Design
ITP TEACHING TEAM
Jen van der Meer, Adjunct Professor at ITP since 2008
ITP courses + workshops: Bodies and Buildings, Products Tell Their
Stories, ITP VC Pitchfest. Currently: Luminary Labs, Health Data
Challenges, and also SVA Products of Design.

Josh Knowles, ITP ’07
15+ years as an independent developer/consultant, working with
numerous brands and start-up clients (currently under the aegis of
Frescher-Southern, Ltd.)
@CHASING
@JENVANDERMEER
MENTORS, ADVISORS, AND SKYPE_ADVISORS
Tom Igoe
ITP, Arduino

Julie Berkun Fajgenbaum
Stern Adjunct Professor Former VP
Amex Open

Phin Barnes
Partner, First Round Capital

Matt Jones
Interaction Design Director, Google

Travis Hardman
Founder, Annotary

Robert Fabricant
VP Creative at frog design

Valerie Casey
Necessary Projects

Nihal Parthasarathi
Founder, CourseHorse

Tarikh Korula
Founder, Seen.co

Andy Weissman
Partner, Union Square Ventures

More coming…
SHOW OF HANDS – DO YOU KNOW
Agile development
Lean / lean startup
Customer development
Business model canvas
LEAN LAUNCHPAD
OUR APPROACH
LEAN LAUNCHPAD AT NYU ITP
LEAN LAUNCHPAD AT NYU ITP
We embrace a creative, iterative, and collaborative
approach to making things -- but launching a product out
into the world takes a somewhat different set of skills.
How do we make sure people want to use what they
make?

How do we create a business plan to support the idea?
Is the idea strong enough to turn into a job -- or a career?
BEST OF BOTH
Experiential course in entrepreneurship

Based on the Steve Blank’s Lean Launchpad and the NYU
Summer Launchpad Accelerator,
We are applying the curriculum developed at Stanford and
Berkeley for the ITP culture and NYU community.

This course has been developed with support from the
NYU Entrepreneurship Initiative, and aims to mix the best
of the methods from the Lean Launchpad methodology with
the best of ITP's culture and practice.
THE ONLY TEXTBOOK WE READ:

11
12
13
ITERATIVE SEARCH FOR A BUSINESS MODEL
. Students work in self-formed teams of 3-4 to develop their

business model and product/service over the course of the
semester.
The primary focus of the course is the work of customer
development, speaking directly to potential customers to
help define opportunities that the startup is designed to
solve.
SEARCHING HERE
ITERATIVE SEARCH FOR A BUSINESS MODEL
ITERATIVE SEARCH FOR A BUSINESS MODEL

SEARCHING HERE
ITERATIVE SEARCH FOR A BUSINESS MODEL

SEARCHING HERE
ITERATIVE SEARCH FOR A BUSINESS MODEL

TO GET OUT OF THE BUILDING

SEARCHING HERE
GOING DEEPER ON CUSTOMER DEVELOPMENT
. Building on to the core curriculum of Lean Launchpad with

effective approaches from design thinking and ethnography
to accelerate the understanding of both explicit pain points
and more latent or hidden challenges that people face, in
their jobs and in their lives.
#Empathyhacks.
LEAN LAUNCHPAD:
WHY NOW
WHAT CAME BEFORE IT: THE WATERFALL METHOD

22
HOW STARTUPS GOT FUNDED

23
AND THEN FUNDED… LESS

24
UNTIL THIS HAPPENED

25
AND THIS HAPPENED

26
LEADING TO THIS

27
LEAN LAUNCHPAD
THE PIVOT
THE SHIFT – FROM PUSH AND MARKET TO
CUSTOMER DEVELOPMENT

The Four Steps to the Customer Epiphany by Steve Blank

29
FIRST CAME STEVE
The Customer Development
process changes the way
startups are built.

Startups are not smaller
versions of large companies.

•
•
•
•
•

Co-founded 8 startups.
1996: E.piphany
1998: $3.4 MM sales
1999: IPO raised $72 MM
Author of Four Steps to the Epiphany, Startup
Owner’s Manual

A startup as a “temporary
organization designed to
search for a repeatable and
scalable business model.”
THEN CAME ERIC
Continuous customer
interaction.

A startup is an experiment.
A hypothesis to be tested.
Assume customer and
features are unknowns.

Low burn by design.
•
•

Founded IMVU
Parallels between Lean and Agile, caught fire in
the startup community for software businesses,
particularly mobile and SaaS models.

Are we on the path to a
sustainable business.
WHAT CAME BEFORE STEVE AND ERIC

32
WHAT CAME BEFORE STEVE AND ERIC
Lean Manufacturing

Total Quality
Management

Kanban
Continuous
Improvement
Agile

33
KANBAN
The Kanban Method respects the human condition. People resist
change for emotional reasons. When change affects their self-image,
self-esteem, or position with a social group, people will resist and the
resistance will be emotional.
The Kanban Method adopts the Zen Buddhism concept that "water
goes around the rock." Hence, it focuses on changes that can be made
without invoking emotional resistance, while visualization and limiting
work-in-progress raise awareness of deeper issues allowing for an
emotional engagement that helps to overcome resistance.
Now take a deep, cleansing breath. Again.

34
LEAN LAUNCHPAD:
THE CLASS + HOW TO APPLY
COURSE BASICS

Mondays, 6:00-8:55 PM
12 class meetings beginning 1/27
We will curate 5-6 project teams from those
that apply
Teams are 3-4 students in size
Anyone from NYU can apply
Join us for Pitch time: November 21, 12:003:00
WHAT IS DIFFERENT ABOUT LEAN LAUNCHPAD

Commitment to reach goal of 100 customer
development interviews over the course of
the semester.

Commitment to make something. The build
= minimum viable product/service (ask Josh
for advice about how big of a thing to make)
HOW TO BE CONSIDERED

Form into teams (3-4)
Agree on an initial product/service
Assure your team has the ability to make an
MVP (developers, designers not just
networkers)
Complete the 3 slides:
Idea
Team composition
Business model canvas v 1.0
Optional links to sketch, rendering, video, prototype
1. TEAM COMPOSITION
TEAM NAME HERE
Team Members

Email
Degree, Dept,
Grad date
LinkedIn portfolio
or website
What excites you
the most about
this product
idea?
Do you have a
background
with products
like this?
What will be your
role?

Name 1

Name 2

Name 3

Name 4
2. CONCEPT + BUSINESS MODEL CANVAS
CONCEPT HERE

Who are
our key
partners?

What key
activities do our
value
propositions
require?

Which one of
our customers
problems are
we helping to
solve?
What needs
are met?

What key
resources do
our value
propositions
require?

What are the most important costs in
our business model?

What is the
product/service
?

How will we get
keep and grow
customers?

For whom are
we solving a
problem /
needs met
Who are the
customers

Through which
channels do
our customer
segments wish
to be reached?

Does the value
proposition
match the need
Single sided or
multimarket?

What is the revenue model? What are
our pricing tactics? For what value
are customers willing to pay?
2. CONCEPT + BUSINESS MODEL CANVAS
MINDTETHER

Jif comarketing
partnership

Manufacturing
mind tethers.
Marketing,
growth hacking.

Mining for a
special,
proprietary
material.

Cost of tethering cables
Reserve for potential litigation

We provide a
mindtethering
technology that
enables the
sender to
control the
thoughts and
actions of the
host

SEO, Mommy
blogger
seeding to
acquire

Feeds mom’s
need to control
kid.

DtoC website

Busy moms
Single sided
market, DtoC

Charge Cost per Action – each time
the target host completes a task sent
by the sender, Mindtether collects
$10
HOW:

Develop a presentation to apply using this
template here.
Save, and send to Jen van der Meer
jd1159 at nyu dot edu by November 20
Show up on November 21 ITP Room 50
12:00 – 3:00 PM

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Lean LaunchPad at NYU ITP info session

  • 1. LEAN LAUNCHPAD AT NYU ITP Information Session November 7, 2013 Jen van der Meer | jd1159 at nyu dot edu Josh Knowles | chasing at spaceship dot com Rockets Sketches borrowed from Harry Allen Design
  • 2. ITP TEACHING TEAM Jen van der Meer, Adjunct Professor at ITP since 2008 ITP courses + workshops: Bodies and Buildings, Products Tell Their Stories, ITP VC Pitchfest. Currently: Luminary Labs, Health Data Challenges, and also SVA Products of Design. Josh Knowles, ITP ’07 15+ years as an independent developer/consultant, working with numerous brands and start-up clients (currently under the aegis of Frescher-Southern, Ltd.)
  • 5. MENTORS, ADVISORS, AND SKYPE_ADVISORS Tom Igoe ITP, Arduino Julie Berkun Fajgenbaum Stern Adjunct Professor Former VP Amex Open Phin Barnes Partner, First Round Capital Matt Jones Interaction Design Director, Google Travis Hardman Founder, Annotary Robert Fabricant VP Creative at frog design Valerie Casey Necessary Projects Nihal Parthasarathi Founder, CourseHorse Tarikh Korula Founder, Seen.co Andy Weissman Partner, Union Square Ventures More coming…
  • 6. SHOW OF HANDS – DO YOU KNOW Agile development Lean / lean startup Customer development Business model canvas
  • 9. LEAN LAUNCHPAD AT NYU ITP We embrace a creative, iterative, and collaborative approach to making things -- but launching a product out into the world takes a somewhat different set of skills. How do we make sure people want to use what they make? How do we create a business plan to support the idea? Is the idea strong enough to turn into a job -- or a career?
  • 10. BEST OF BOTH Experiential course in entrepreneurship Based on the Steve Blank’s Lean Launchpad and the NYU Summer Launchpad Accelerator, We are applying the curriculum developed at Stanford and Berkeley for the ITP culture and NYU community. This course has been developed with support from the NYU Entrepreneurship Initiative, and aims to mix the best of the methods from the Lean Launchpad methodology with the best of ITP's culture and practice.
  • 11. THE ONLY TEXTBOOK WE READ: 11
  • 12. 12
  • 13. 13
  • 14. ITERATIVE SEARCH FOR A BUSINESS MODEL . Students work in self-formed teams of 3-4 to develop their business model and product/service over the course of the semester. The primary focus of the course is the work of customer development, speaking directly to potential customers to help define opportunities that the startup is designed to solve.
  • 16. ITERATIVE SEARCH FOR A BUSINESS MODEL
  • 17. ITERATIVE SEARCH FOR A BUSINESS MODEL SEARCHING HERE
  • 18. ITERATIVE SEARCH FOR A BUSINESS MODEL SEARCHING HERE
  • 19. ITERATIVE SEARCH FOR A BUSINESS MODEL TO GET OUT OF THE BUILDING SEARCHING HERE
  • 20. GOING DEEPER ON CUSTOMER DEVELOPMENT . Building on to the core curriculum of Lean Launchpad with effective approaches from design thinking and ethnography to accelerate the understanding of both explicit pain points and more latent or hidden challenges that people face, in their jobs and in their lives. #Empathyhacks.
  • 22. WHAT CAME BEFORE IT: THE WATERFALL METHOD 22
  • 23. HOW STARTUPS GOT FUNDED 23
  • 29. THE SHIFT – FROM PUSH AND MARKET TO CUSTOMER DEVELOPMENT The Four Steps to the Customer Epiphany by Steve Blank 29
  • 30. FIRST CAME STEVE The Customer Development process changes the way startups are built. Startups are not smaller versions of large companies. • • • • • Co-founded 8 startups. 1996: E.piphany 1998: $3.4 MM sales 1999: IPO raised $72 MM Author of Four Steps to the Epiphany, Startup Owner’s Manual A startup as a “temporary organization designed to search for a repeatable and scalable business model.”
  • 31. THEN CAME ERIC Continuous customer interaction. A startup is an experiment. A hypothesis to be tested. Assume customer and features are unknowns. Low burn by design. • • Founded IMVU Parallels between Lean and Agile, caught fire in the startup community for software businesses, particularly mobile and SaaS models. Are we on the path to a sustainable business.
  • 32. WHAT CAME BEFORE STEVE AND ERIC 32
  • 33. WHAT CAME BEFORE STEVE AND ERIC Lean Manufacturing Total Quality Management Kanban Continuous Improvement Agile 33
  • 34. KANBAN The Kanban Method respects the human condition. People resist change for emotional reasons. When change affects their self-image, self-esteem, or position with a social group, people will resist and the resistance will be emotional. The Kanban Method adopts the Zen Buddhism concept that "water goes around the rock." Hence, it focuses on changes that can be made without invoking emotional resistance, while visualization and limiting work-in-progress raise awareness of deeper issues allowing for an emotional engagement that helps to overcome resistance. Now take a deep, cleansing breath. Again. 34
  • 35. LEAN LAUNCHPAD: THE CLASS + HOW TO APPLY
  • 36. COURSE BASICS Mondays, 6:00-8:55 PM 12 class meetings beginning 1/27 We will curate 5-6 project teams from those that apply Teams are 3-4 students in size Anyone from NYU can apply Join us for Pitch time: November 21, 12:003:00
  • 37. WHAT IS DIFFERENT ABOUT LEAN LAUNCHPAD Commitment to reach goal of 100 customer development interviews over the course of the semester. Commitment to make something. The build = minimum viable product/service (ask Josh for advice about how big of a thing to make)
  • 38. HOW TO BE CONSIDERED Form into teams (3-4) Agree on an initial product/service Assure your team has the ability to make an MVP (developers, designers not just networkers) Complete the 3 slides: Idea Team composition Business model canvas v 1.0 Optional links to sketch, rendering, video, prototype
  • 39. 1. TEAM COMPOSITION TEAM NAME HERE Team Members Email Degree, Dept, Grad date LinkedIn portfolio or website What excites you the most about this product idea? Do you have a background with products like this? What will be your role? Name 1 Name 2 Name 3 Name 4
  • 40. 2. CONCEPT + BUSINESS MODEL CANVAS CONCEPT HERE Who are our key partners? What key activities do our value propositions require? Which one of our customers problems are we helping to solve? What needs are met? What key resources do our value propositions require? What are the most important costs in our business model? What is the product/service ? How will we get keep and grow customers? For whom are we solving a problem / needs met Who are the customers Through which channels do our customer segments wish to be reached? Does the value proposition match the need Single sided or multimarket? What is the revenue model? What are our pricing tactics? For what value are customers willing to pay?
  • 41. 2. CONCEPT + BUSINESS MODEL CANVAS MINDTETHER Jif comarketing partnership Manufacturing mind tethers. Marketing, growth hacking. Mining for a special, proprietary material. Cost of tethering cables Reserve for potential litigation We provide a mindtethering technology that enables the sender to control the thoughts and actions of the host SEO, Mommy blogger seeding to acquire Feeds mom’s need to control kid. DtoC website Busy moms Single sided market, DtoC Charge Cost per Action – each time the target host completes a task sent by the sender, Mindtether collects $10
  • 42. HOW: Develop a presentation to apply using this template here. Save, and send to Jen van der Meer jd1159 at nyu dot edu by November 20 Show up on November 21 ITP Room 50 12:00 – 3:00 PM

Editor's Notes

  • #2: http://harryallendesign.blogspot.com/2012_06_01_archive.htmlhttp://2.bp.blogspot.com/-Dwr7-a-Yqss/T-jbQTZn_OI/AAAAAAAABmo/4sp5WwPyROo/s1600/Glasslab+Presentation_Page_07_Image_0001.jpg
  • #10: ask yourself what you want and then you work backwards
  • #13: Business model – the rationale of how an organization creates delivers and captures value
  • #14: How to define, think, and draw a business model. Us e this as a tool to sketch out your business model. Take time to think about the alternate possibilities. Ask yourself difficult questions.
  • #15: Alexander Osterwalder’s Business Model Generation is used as the basic framework for business model development. The ITP curriculum will augment the LeanLaunchpad method with additional approaches from design thinking and ethnography to accelerate the understanding of both explicit pain points and more latent or hidden challenges that people face, in their jobs and their lives.
  • #17: http://upload.wikimedia.org/wikipedia/commons/0/03/Staff_meeting.jpg
  • #18: http://farm4.staticflickr.com/3086/3234991633_18bc52a6fb_z.jpg
  • #19: http://static.guim.co.uk/sys-images/Travel/Pix/pictures/2012/11/15/1352977253696/Flex-Vienna-Austria-006.jpg
  • #20: http://farm9.staticflickr.com/8485/8254126278_17de549c94_z.jpg
  • #24: Experienced entrepreneurs kept finding that no business plan survived first contact with customers. It dawned on me that the plans were a symptom of a larger problem: we were executing business plans when we should first be searching for business models. We were putting the plan before the planning. – Steve BlankBoo.com. Webvan. Iwon. YouGov. Kozmo.
  • #31: Mainstream management principles are not suited for the chaos and uncertainty that startups must face. Prior to lean manufacturing – managers would focus on the utilization rate of a machine.If a startup builds something that no one wants, it doesn’t matter if it’s on time and on budget.
  • #32: Revenue goals from the first day.No scaling until revenue. Are we on the path to a sustainable business. Speed wins. Get to each pivot sooner.
  • #33: http://lifeasahuman.com/files/2011/01/4183278431_9e130bcda5_b.jpgWater goes around a rock
  • #35: http://lifeasahuman.com/files/2011/01/4183278431_9e130bcda5_b.jpg