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Lean Product Process
Development as a
Learning System
Michael Ballé, Ph. D.
© Ballé 2016
Once upon a time…
© Ballé 2016
The problem: remember 2008?
© Ballé 2016
What happened:
© Ballé 2016
Smart zero energy solutions
© Ballé 2016
Q1: What do we need to
learn about our customers,
products and processes?
© Ballé 2016
How can we help customers do
what they want to do?
• 4.59% absenteeism in French companies
• 1% absenteeism generates a 1.87% increase
in labor costs
• Better ergonomics is a clear opportunity for
improvement
Source: Jarlaud 2015
© Ballé 2016
First westerner at Japanese
karakuri (mechanical devices to
lighten the ergonomic burden)
competition!
© Ballé 2016
Fix problems with the existing
product to discover what value
means
© Ballé 2016
Do our solutions actually satisfy
customers? How do we understand
their preferences?
© Ballé 2016
What is the product takt? Each
product is a value stream
© Ballé 2016
Q2: How do we learn
what we need to know?
© Ballé 2016
Determine at the outset what is
fixed and what is flexible
Concept paper
Critical changes to existing
design
© Ballé 2016
Produce knowledge as well as work:
from design standards to production
standards
Design standards Production standards
© Ballé 2016
How do you grow products?
© Ballé 2016
Grow the roots through
continuous on the job training
In engineering In production
© Ballé 2016
Support creative problem solving
in day to day management
Customer problem solving in
engineering Suggestions in production
© Ballé 2016
Develop deep thinking through better
testing models and exploration of
new tech
Testing New tech
© Ballé 2016
Q3: What organizational
structures and routines will
support the learning?
© Ballé 2016
Chief engineer is responsible for
VA and VE thinking
© Ballé 2016
Teams and team leaders to
organize for learning
© Ballé 2016
Kanban as a tool for kaizen, to
coordinate engineering, production
and supply chain
Engineering kanban Supply chain kanban
© Ballé 2016
Teamwork, the individual skill to work
across organizational boundaries
Intensify collaboration Slow builds
© Ballé 2016
Regular learning reviews, to
manage the learning curves
Design reviews Ramp-up review
© Ballé 2016
Q4: What do we need to
learn about our customers,
products, processes and
platforms?
© Ballé 2016
New applications, new platforms
Integrate the machine in the
prodution layout
Design and produce
propietary components
© Ballé 2016
In the end…
© Ballé 2016
TOYOTA
SCHNEIDER
AIRBUS
THALES
ALSTOM
DASSAULT
ZODIAC
SAFRAN
EUROCOPTER
So what?
© Ballé 2016
Output doesn’t mean outcome
What they are
doing is creating a
Buddha image and
forgetting to inject
soul in it
Hajime Oba
© Ballé 2016
1. Product Quality
• Performance (our
promise)
• Quality (how well
do we hold our
promise?)
• Cost of use (at
what total cost for
the user?)
© Ballé 2016
2. Lead-time
Misconceptions
Muri, Mura Muda
Concept Design Redesign
Lead-time
© Ballé 2016
3. Costs
© Ballé 2016
Always go back to fundamentals
© Ballé 2016
Michael
@Michael_Balle

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Lean Product Process Development as a Learning System, Michael Ballé