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Building a Learning Ecosystem
Darren Nerland
Learning Ecosystems
Supports an Informal Learning Model
ExpertNovice
Time
Traditional Training
Continuous Learning
Job Aids
24/7 learning
& info
On the job
training
Coaching /
Mentoring
Communities
of Practice
Training
Event
Built into Job
Development
Assessment
Testing
Certification
Evaluation
Learning Technology
Ecosystem (today)
Learning
Content
Management
(LCMS)
Off-the-shelf
pre-built
courses
Integrated
Talent
Management
(iTM)
Informal
On-demand, just-
in-time, just
enough
Outsource
Custom
Courseware
Developers
Learning
Management
System (LMS)
Virtual
Classroom
Authoring &
Development
Tools
Social
Learning
Succession
Planning
Workforce
Planning
Recruiting
Onboarding
Performance
Review
Compensate
Groupware
Simulation
Development
Plans
Learning
Management
Specific
Job Skills
IT and
application
Legal &
Compliance
Safety
New Hire
Orientation
Leadership
General
Purpose
Vertical
Specialty
eLearning
ILT
Instructor-Led
Performance
Support
Virtual
Classroom
Competencies
Learning
Communities
Coaching
Mentoring
Knowledge-
base
Contextual
Help
FAQ Board
Virtual Labs
Wiki
Blog
eLearning
Webinar
WebCast
ILT Support
Materials
Job Aides
software
soft skills
physical
Shared
Resources
Regulatory
Desktop
Certification
Survey
Evaluations
Assessment
Testing
Certification
Evaluation
Learning Technology
Ecosystem (today)
Learning
Content
Management
(LCMS)
Off-the-shelf
pre-built
courses
Integrated
Talent
Management
(iTM)
Informal
On-demand, just-
in-time, just
enough
Outsource
Custom
Courseware
Developers
Learning
Management
System (LMS)
Virtual
Classroom
Authoring &
Development
Tools
Social
Learning
Trends….
• Mobile
• Social
• Informal
• Analytics
Learning Ecosystems
Learning
Content
Management
(LCMS)
Off-the-
shelf pre-
built courses Integrated
Talent
Management
(iTM)
Informal
On-demand,
just-in-time,
just enough
Outsource
Custom
Courseware
Developers
Learning
Management
System (LMS)
Virtual
Classroom,
Virtual Lab
(VLT, VILT,
VLE)
Authoring &
Development
Tools
Social
Learning
Structured/Formal Learning
10%
Virtual
Classroom
ILT
Instructor-Led
• Mainstream
• Comfortable
• Budgeted
• Expected
• Measurable
(Level 1 and Level 2)
• Cost Effective
• Skills spelled out in
Job Description
• Quantifiable
development process
eLearning
Learning
Content
Management
(LCMS)
Off-the-
shelf pre-
built courses Integrated
Talent
Management
(iTM)
Informal
On-demand,
just-in-time,
just enough
Outsource
Custom
Courseware
Developers
Learning
Management
System (LMS)
Virtual
Classroom,
Virtual Lab
(VLT, VILT,
VLE)
Authoring &
Development
Tools
Coaching, Mentoring, OJT
20%
• Time-tested
• Recognized
• Personal
• Collaborative
• Job Shadowing
• Observable Progress
• Intuitive Approach
• Structured Work
Experiences
Social
Learning
Learning
Communities
Coaching
Mentoring
OJT
Job
Shadowing
Network w/
Experts
Off-the-
shelf pre-
built courses Integrated
Talent
Management
(iTM)Outsource
Custom
Courseware
Developers
Learning
Management
System (LMS)
Virtual
Classroom,
Virtual Lab
(VLT, VILT,
VLE)
Authoring &
Development
Tools
Informal, Ad Hoc, Just-in-time, Just enough
• Early successes with
mobile learning
• Non-budgeted
• Should it be
measured?
• Backbone of
Performance
Support
• Often misunderstood
• Huge upside
potential for ROI
Learning
Content
Management
(LCMS)
Informal
On-demand,
just-in-time,
just enough
Social
Learning
Job Aid
Contextual
Help
Performance
Support
Knowledge-
base
FAQ Board
70%
Focus on the Pain Points
Content
Management
Registration Tracking
Operating Efficiency
Learning
Paths
Certification Self-Directed
Empowerment
Multi-Modality
Community
Learning
Gamification
Alignment
Darren Nerland
Sr. Learning Strategist
dnerland@amazon.com
Learning Ecosystems

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Learning Ecosystems

  • 1. Building a Learning Ecosystem Darren Nerland
  • 3. Supports an Informal Learning Model ExpertNovice Time Traditional Training Continuous Learning Job Aids 24/7 learning & info On the job training Coaching / Mentoring Communities of Practice Training Event Built into Job Development
  • 4. Assessment Testing Certification Evaluation Learning Technology Ecosystem (today) Learning Content Management (LCMS) Off-the-shelf pre-built courses Integrated Talent Management (iTM) Informal On-demand, just- in-time, just enough Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom Authoring & Development Tools Social Learning Succession Planning Workforce Planning Recruiting Onboarding Performance Review Compensate Groupware Simulation Development Plans Learning Management Specific Job Skills IT and application Legal & Compliance Safety New Hire Orientation Leadership General Purpose Vertical Specialty eLearning ILT Instructor-Led Performance Support Virtual Classroom Competencies Learning Communities Coaching Mentoring Knowledge- base Contextual Help FAQ Board Virtual Labs Wiki Blog eLearning Webinar WebCast ILT Support Materials Job Aides software soft skills physical Shared Resources Regulatory Desktop Certification Survey Evaluations
  • 5. Assessment Testing Certification Evaluation Learning Technology Ecosystem (today) Learning Content Management (LCMS) Off-the-shelf pre-built courses Integrated Talent Management (iTM) Informal On-demand, just- in-time, just enough Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom Authoring & Development Tools Social Learning Trends…. • Mobile • Social • Informal • Analytics
  • 7. Learning Content Management (LCMS) Off-the- shelf pre- built courses Integrated Talent Management (iTM) Informal On-demand, just-in-time, just enough Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) Authoring & Development Tools Social Learning Structured/Formal Learning 10% Virtual Classroom ILT Instructor-Led • Mainstream • Comfortable • Budgeted • Expected • Measurable (Level 1 and Level 2) • Cost Effective • Skills spelled out in Job Description • Quantifiable development process eLearning
  • 8. Learning Content Management (LCMS) Off-the- shelf pre- built courses Integrated Talent Management (iTM) Informal On-demand, just-in-time, just enough Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) Authoring & Development Tools Coaching, Mentoring, OJT 20% • Time-tested • Recognized • Personal • Collaborative • Job Shadowing • Observable Progress • Intuitive Approach • Structured Work Experiences Social Learning Learning Communities Coaching Mentoring OJT Job Shadowing Network w/ Experts
  • 9. Off-the- shelf pre- built courses Integrated Talent Management (iTM)Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) Authoring & Development Tools Informal, Ad Hoc, Just-in-time, Just enough • Early successes with mobile learning • Non-budgeted • Should it be measured? • Backbone of Performance Support • Often misunderstood • Huge upside potential for ROI Learning Content Management (LCMS) Informal On-demand, just-in-time, just enough Social Learning Job Aid Contextual Help Performance Support Knowledge- base FAQ Board 70%
  • 10. Focus on the Pain Points Content Management Registration Tracking Operating Efficiency Learning Paths Certification Self-Directed Empowerment Multi-Modality Community Learning Gamification Alignment
  • 11. Darren Nerland Sr. Learning Strategist dnerland@amazon.com

Editor's Notes

  • #11: Registration Registration is a barrier to registering for lectures, classes, webinars. (i.e.. - GH foundation lecture registrations) Integrated with calendaring, scheduling, enrollment, tracking, notifications, assessment, development plans and possibly roles/functions Content Management allows publishing, editing and modifying content, organizing, deleting as well as maintenance from a central interface. LMS is heavy lift for administration. Does not work well with non SCORM files. Content management that will be able to host elearning files (AICC, SOCRM, xAPI, etc.), videos, webinars, html 5, and other learning content. Learning Communities A learning community is a group of people who are actively engaged in learning together from each other. Such communities have become the template for a cohort-based, interdisciplinary approach to learning. None exists Employees should have increasing opportunities to connect online and interact with peers and experts. Community based learning repositories’ can store valuable interactions and create opportunities for experts and “newbies” to be bound together, especially when an expert offers to mentor/coach and provide guidance. Learning Paths / Certifications Learning Path as the ideal sequence of learning activities that drives employees to reach proficiency in their job in the shortest possible time. None exists This is a function where a Learner (perhaps in consultation with their Manager), can create a learning plan, based on a number of activities and learning experiences. Additionally, this could be a path for certifications in certain compentcies and/or skills. Self Directed Learning Individuals take the initiative, with our without the assistance of others, in diagnosing their learning needs and identify material resources for learning, None exists Allowing learners to select one or more courses from a curriculum, or, in cases of structured on-the-job training, allowing employees to choose what pre-designed modules (e.g., a video tape, workbook, special reading, etc.) to complete. (can be linked to learning paths) Multiple Modalities / Mobility None exists Employees should be able to learn on the road (even being disconnected). This means they can plan and schedule learning at optimal times and locations. Gamification Gamification in education can be an effective motivational tool for engagement. None exists instituted visible rewards for behaviors, As employees participate online and learn or assist, recognition can be provided socially and organically. Those that have “expertise” in a given area can be recognized. Reporting / Metrics Manual Process Configurable to support tracking of key online activities (Communities/Forums, other online sites), so accrue to individuals learning records. Be able to collect data about the wide range of experiences a person has (online and offline) such as; mobile learning, simulations, virtual worlds, serious games, real-world activities, experiential learning, social learning, offline learning, and collaborative learning. key points from the Paper/Evidence include: Its what the “kids are using these days” Enhances the Learning Environment Bridges Diversity Incorporates the use of new technologies
  • #13: https://elearningindustry.com/choosing-online-learning-platform-makes-sense