Lecture 3 - Tools for Critical Thinking in IT.pdf
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This document discusses tools for critical thinking in IT. It describes methods used in the course, including user interviews and observation. Empathy mapping and user experience mapping are introduced to help understand users. Other tools covered include user personas to identify user problems, affinity diagrams to categorize similar items, and open-ended questions. Examples are provided for an affinity diagram exercise to describe oneself and define information technology. Flowcharts and mental maps are also mentioned as tools to examine processes and brainstorm causes.
Lecture 3 - Tools for Critical Thinking in IT.pdf
- 1. Tools for Critical Thinking in IT Lecture 3 Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 2. Learning Outcome Students should be able to describe tools for critical thinking. Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 3. Methods Used in this course • User interview • Observation Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 4. Tools for Understanding Users Core Skills - 1 Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 5. Empathy Map – to help you empathise with your users Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 6. User/Customer Experience Map - to help you understand their user experience with your product Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 7. Class Exercise Tell us your experience to your class in UiTM Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 8. Tools for Identifying User Problems Core Skills - 2 Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 9. User persona Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 10. Other tools for critical thinking Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 11. Walker, S. E. (Active Learning Promotes Critical Thinking) In order to promote critical thinking, we should learn to ask open-ended questions. ◦ Encourage divergent thinking ◦ evaluation and synthesis Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 12. How to ask open- ended questions? Using 5 Ws 1 H Questions Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 13. Affinity Diagram – helps to categorise similar items Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 14. Who are you? How do you describe yourself? Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 15. Present Present them in diagram Group Group them together based on natural relationship Find Find keywords Brainstorm Brainstorm ideas How to do Affinity Diagram? Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 16. 1. Brainstorm You Age? Gender? Ethnic? Religion? Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 17. 2. Find keywords Keywords for you Fair Slim Happy-go- lucky Student Hardworking Goal- oriented Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 18. 3. Group keywords together You Background – 1st in the family, Shah Alam, UiTM student Personal characters – charismatic, goal-oriented, hardworking Personal interests – reading, travelling, making new friends Personal goal – becoming a specialist in IT Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 19. Background • 1st in the family • Shah Alam • UiTM Personal characters • Charismatic • Goal - oriented • Hardworking Personal interests • Reading • Travelling • Making new friends Personal goal • Becoming a specialist in IT 4. Present them in diagram Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 20. Now you can describe yourself by: My name is Aiman. I am from Shah Alam……(background) I am charismatic, hardworking and goal-oriented ……(personal characteristics) I usually like to read story books at home…..(personal interests) I aim to become a specialist in IT when …..(personal goal) Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 21. Class Exercise 2 What is Information Technology? Present it in an affinity diagram and conclude it. Hint: Refer to your Study Plan Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 22. Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 23. Flowchart To outline and examine how steps of a flawed process connect. Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 24. Mental Map (Thinking Map) To help you brainstorm what might cause problem Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia
- 25. Reflection • What is the tool that can help you understand your user? • How can you identify the possible causes of user problem? Copyrights Reserved by Fariza Hanis Abdul Razak UiTM Malaysia