This document discusses design thinking and its process. It defines design thinking as a human-centered approach to innovation that integrates user needs, technology possibilities, and business requirements. The design thinking process involves phases of empathy, define, ideate, prototype, and test. It emphasizes observing users, understanding their needs through immersive techniques like role playing, and engaging them through interviews to ensure solutions are people-centered. Nature is cited as inspiring innovations by already solving many problems through evolution. Velcro is provided as an example, created after its inventor observed burrs sticking to his dog's fur.