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Let’s get rid of all the managers!
not
Julia Wester
Manager, Customer Education at LeanKit
@everydaykanban | everydaykanban.com
@everydaykanban
Julia
@everydaykanban
The birth of management
Frederick W. Taylor
1850s
Primary goal:
maximum prosperity for
the employer AND the
employee.
Taylor: The Principles of Scientific Management
@everydaykanban
4 Principles of Taylorism
• Develop a science for each element
of a job, replace rule-of-thumb
• Scientifically select and then train,
teach and develop the workers
• Cooperate with workers to ensure
work is done in accordance with the
science
• Management takes the burden of
figuring out how to do the job
Taylor: The Principles of Scientific Management
@everydaykanban
When good management turns bad
In Taylor’s words:
Taylor: The Principles of Scientific Management
“An employer driven by
dividends alone, who
doesn’t do his share of the
work, and who cracks the
whip on his employees”
@everydaykanban
Rethinking motivation
Elton Mayo
1930s
F. W. Taylor
1850s
Belonging, involved
in decision making.
Monetary incentives;
working conditions
<
@everydaykanban
Rethinking decision-making
1940s: introduced the idea
of decentralization – fast
decisions made close to the
source
1950s: originated idea of
the corporation as a human
community built on trust &
respect for the worker
@everydaykanban
@everydaykanban
People are already doing
their best; the problems are
not the people but are with
the system.
It is mgmt’s responsibility to
change the system.
W. Edwards Deming
@everydaykanban
Quick Doc! We gotta save management!
@everydaykanban
+ =
6 tips for being a great manager
@everydaykanban
#1
Eschew
hierarchy.
Be part of
the team
@everydaykanban
Resources
So… treat people like
people, NOT
@everydaykanban
Be approachable#2
Gallup: State of the American Manager
@everydaykanban
§ Make goals and
boundaries clear
§ Adopt back-
briefing
§ Keep open channels
of communication
§ Don’t punish for
mistakes within
boundaries
Avoid micromanaging#3
@everydaykanban
Teach
people
to be
problem
solvers
#4
@everydaykanban
#5
Foster
cognitive
safety
@everydaykanban Joshua Kerievsky, Industrial Logic, @joshuakerievsky
@everydaykanban
Be
engaged
at work
#6
Gallup: State of the American Manager
@everydaykanban https://hbr.org/2013/12/how-google-sold-its-engineers-on-management
Project Oxygen
Employees with high-scoring bosses
consistently reported greater satisfaction in
multiple areas, including innovation, work-life
balance, and career development.
@everydaykanban
Project Oxygen
Good managers don’t need to be experts, but should:
• be even keeled
• make time for one-on-ones
• help by asking questions, not dictating answers
• take an interest in employees’ lives and careers.
http://www.nytimes.com/2011/03/13/business/13hire.html
@everydaykanban
Management is
about human beings.
Its task is to make people
capable of joint performance,
to make their strengths
effective,
and their weaknesses
irrelevant.
Peter Drucker
www.leankit.com
Julia Wester | @everydaykanban | EverydayKanban.com

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