Lightning Flow Actions
- 1. Lightning Flow Actions: Build Industry-Specific Flows
- 2. This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Statement under the Private Securities Litigation Reform Act of 1995 Forward-Looking Statement
- 4. Customers Expect Seamless Experiences Get an update on your watch Track deliveries with your voice Replace a credit card in just one tap 89% companies compete on the basis of customer experience
- 5. Behind Every Seamless Experience is a Process Login to Account Confirm Address Notification: Credit Card on its way “I need to replace my credit card” Dispute Transactions Damaged Stolen FPO Damaged or Stolen?
- 6. Seamless Experience Automated around the customer and employee Disconnected Experience Build Beautiful UX Add to every touchpoint Integrate Applications Code Time Code Time Create Process Logic Companies Struggle to Automate These Processes Customers want specific endpoint integrations to third party applications that help execute a decision step in a process flow
- 7. Flow Solutions Category on AppExchange in Winter ‘19 Extend the power of Lightning Flow Use drag-and-drop Flow Actions in Lightning Flow to unlock more actions than previously imaginable Make data, apps, and services work together Pull in external data and perform actions on other systems declaratively—reducing integration efforts Connect in more ways than one String multiple partner Flow Actions together to solve the broadest set of business process challenges Accelerate development with Flow Actions that integrate with 3rd party systems
- 8. Build Flows Quickly Using Drag-and-Drop Flow Actions Assemble industry-specific flows on the fly Flow Actions make it easy to create flows that connect with and perform actions on third-party systems to build seamless, guided, and connected experiences. Find them under “Flow Solutions” on AppExchange Actions
- 9. Accept Credit Card Payment Add a Survey Suggest Knowledge Articles Add a Video Player Conduct Credit Check View Recommended Videos Flow Solutions for NetSuite Add a Task to a Project SlideShare Presentation Run a Vlocity Omniscript Check Weather for Travel Generate a Quick Quote for Loan Processing Calendar and Contact Sync Update Jira & Post to Slack Growing Collection of Flow Actions
- 10. End User Demo
- 11. Flow Setup
- 12. Continue the Lightning Flow Journey at Dreamforce Tuesday 8:00AM-8:40AM Testing Lightning Flow Automations Moscone West, Room 2007 10:00AM-10:40AM Reimagine Declarative App Dev with Lightning Flow Moscone West, Room 2008 (featuring Ticketmaster) 12:45PM-1:30PM & 1:45PM-2:30PM Campfire Workshop: Automate Service Processes with Lightning Flow for Service Marriott Marquis, Golden Gate: Service Lodge - Table 2 1:00PM-1:20PM Lightning Flow Actions: Build Industry-Specific Flows AppExchange Den Wednesday 8:30AM-9:10AM Supercharge Processes w/Lightning Flow for Service Moscone West, Room 2009 8:45AM-9:05AM Optimize Your Salesforce Lightning Flow to Include in Community Cloud Moscone West, Frontier Theater 9:00AM-9:40AM Salesforce DX Rapid Dev & Lightning Flow Moscone West, Room 2007 9:30AM-10:10AM Orchestrate Long Running Processes with Platform Events Moscone West, Room 2002 10:00AM-10:40AM Harness the Power of Flows to Build Intelligent Portals for Regulated Industries Palace Hotel, Ralston Room 10:15AM-5:30PM Ongoing Campfire Workshop: Automate Service Processes w/Flow for Service Marriott Marquis, Golden Gate: Service Lodge - Table 2 1:30PM-1:50PM & 5:00PM-5:20PM Lightning Flow Actions: Build Industry-Specific Flows AppExchange Den 5:00PM-5:40PM Transforming Customer Service with Lightning Flow Marriott Marquis, Nob Hill A-D 5:30PM-5:50PM Develop Orchestrations and Integrations on the Lightning Platform Moscone West, Developer Theater 8:00AM-5:30PM Ongoing Campfire Workshop: Automate Service Processes w/Lightning Flow for Service Marriott Marquis, Golden Gate: Service Lodge - Table 2 8:30AM-9:10AM Orchestrations and Integrations for App Dev on the Lightning Platform Moscone West, Room 2022-2024 (featuring Ticketmaster) 9:00AM-9:20AM Extend Lightning Flow w/Lightning Components Moscone West, Canyon Theater 12:15PM-12:35PM Empower Your Admins to Extend Your Lightning Flow Applications Moscone West, Frontier Theater 12:30PM-12:50PM & 3:00PM-3:20PM Lightning Flow Actions: Build Industry-Specific Flows AppExchange Den 1:00PM-1:40PM Take Your Existing App to the Next Level by Adding Flow and Declarative Process Moscone West, Room 2004 3:00PM-3:40PM Reimagine Declarative App Dev with Lightning Flow Moscone West, Room 2008 (featuring AAA Carolinas) 4:30PM-5:10PM Einstein Next Best Action: Optimal Recommendations at the Point of Maximum Impact Moscone West, Room 2006 Thursday 8:00AM-12:30PM Ongoing Campfire Workshop: Automate Service Processes with Lightning Flow for Service Marriott Marquis, Golden Gate: Service Lodge - Table 2 8:30AM-8:50AM 11:00AM-11:20AM Lightning Flow Actions: Build Industry-Specific Flows AppExchange Den Friday
- 13. sfdc.co/flowsolutions partners.salesforce.com Access Flow Solutions Build Flow Solutions
- 15. Demo 2
- 16. Appendix
- 17. Build Lightning Flow Solutions on AppExchange Salesforce is opening the platform to an ecosystem of endpoint-specific integrations Benefits to Partners: Exclusive shortlist of Partners invited into launch of new AppExchange Flow Solutions Category Spotlight in Salesforce events and product launches Increased customer exposure and customer success Potential lead referral source Aligning with Salesforce innovation