Live Pa Call Recording For Microsoft Lync and OCS 2007 R2
- 4. Legislation“From March 2009, firms will have to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets”FSA Vs Lockwood, September 2009.£20,000 Personal Fine based on Call Recording Evidence
- 5. Legislation“Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in any record, document, or tangible object… shall be fined under this title, imprisoned not more than 20 years, or both.”
- 6. A complete call recording solutionfor Office Communications Server
- 10. Key features
- 11. Permanent oron demandcall recordingSilverlight call playback via SharepointMicrosoft Outlook toolbar Call taggingBookmarkingCall recording featuresServer based storage
- 12. FeatureDescriptionBenefitPermanent call recording with Microsoft OCS 2007 / Microsoft Lync Server 2010All calls to and from user of OCS are recorded without the need for the user to initiate the recordingProvides compliance ready recording and storage methods for all OCS deployments without the need for complex networking processesMicrosoft Office Communicator integration Live-PA adds a buddy to your contact list that manages your call recordings, providing true on demand call recording Enhances Microsoft® Office Communications Server 2007/Microsoft Lync Server 2010 by providing user managed call recording. You have only one interface for chat, calls, conferences and call recordingMicrosoft® Outlook ToolbarLive-PA has created a toolbar plug-in for Outlook that allows the user to control the call recordingThis toolbar integrates the most common desktop application, Outlook, into your management of call recording
- 13. FeatureDescriptionBenefitTagsAdd meaningful tags to recording. Tags are used toassist, retrieve and can be edited after the callUsing context relevant text helps you retrieve call recordings rather than only using a date, time and phone numberBookmarksUse the Outlook toolbar or Communicator to add comments during the call. Additional bookmarks can be added after the callRecordings can be retrieved by searching for bookmark texts. Bookmarks are also a convenient way to add comments and actions at specific times during the callMicrosoft® Office SharePoint Services integrationRecordings can be accessedvia a portal operated through SharePointManagement and usage is streamlined. SharePoint contains file audit trails for compliance purposes
- 14. FeatureDescriptionBenefitMicrosoft® Office Outlook integrationRecordings can be accessed via a form built into Microsoft® Office OutlookThis puts access for all your recordings into the main desktop application and familiar working environment that you use each working dayNetwork StorageAll recordings are saved to network servers using Windows Media Audio (WMA) file formatThis ensures the company’s storage policies can be applied to call recording. WMA only uses up to 150 kb per minute of audio
- 18. Technical support24/7 reseller technical support from Live-PAwith monthly subscriptionFirst line support available around the clockDepth assistance available during GMT 0900-1800
- 19. Summary