Managing Customer Relationships with Business Process Management Technologies
1 like677 views
The document discusses how Business Process Management (BPM) technologies can be used to model and automate business processes. It notes that processes are fundamental to many organizational functions. The BPM solution presented, BonitaSoft, aims to democratize BPM by providing an easy to use, powerful and cost effective open source BPM platform. It can be used to design processes, connect them to information systems, and generate web applications to manage processes and customer relationships.
Managing Customer Relationships with Business Process Management Technologies
- 1. Managing Customer Relationships with Business Process Management Technologies Miguel ValdésFaura CEO
- 2. Processes are everywhere… …and fundamental to all types of organizations – Marketing and Sales – Call Center – Human Resources – Internal policies and procedures – Communications BPM ? – R&D – Etc. Business Process Management is a means to model and automate processes in the way that people actually work day-to-day. 1
- 3. « 95% of applications world wide could leverage BPM technologies» www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
- 4. Turning processes into running applications with BPM! Draw your business logic in a process Connect your process with your information system Customize and generate a running application from your process www.bonita soft.com | 05.08.10 3 © BonitaSoft
- 5. BonitaSoft –Our Mission BonitaSoft isdemocratizing a fully functional, open source BusinessProcessManagement solution that is: Easy to use and implement Powerful Cost effective 4
- 6. How did you manage your customer related processes? BPM Solution ? Customer + Relationship Management Solution Self coded applications or paperwork www.bonitasoft.com | Copyright © BonitaSoft S.A. 5
- 7. « Customer-related processes examples includes: sales budget approvals, campaign execution, lead qualification, lead routing, request for proposal submissions and sales follow-up» www.bonitasoft.com | Copyright © BonitaSoft S.A. 6
- 8. BonitaSoft and SugarCRM Design your processes Connect your processes withSugar Generate your web applications Manage your processes and applications 7
- 9. DEMO www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
- 10. Thanks for your attention… BonitaSoftBlog BonitaSoft www.bonitasoft.com/blog www.bonitasoft.com BonitaSoftonTwitter twitter.com/bonitasoft BonitaSoft community www.bonitasoft.org BonitaSoftTV youtube.com/bonitasoft www.bonitasoft.com | Copyright © BonitaSoft S.A. 9