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Managing Enterprise Projects as
Wicked Problems
Wicked Problems …
§ Have no definitive
formulation
§ Have no stopping rule
§ Are not true or false, but
bad or good solutions
§ Have no immediate or
ultimate test for
unintended consequences
§ May have one shot only
because of irreversible
consequences
§ Have no enumerable or
exhaustive set of solutions
§ Possess uniqueness
§ Are probably a symptom
of another problem
§ Possess Discrepancies
§ Require the planner,
programmer, or budgeter
has no right to be wrong
No Definitive Formulation
§ Complex problems are ill-defined
§ More information does not make
them less ambiguous
3
4
No Stopping
Rule
§ Past solutions or best
practices may continue
even if conditions
change
§ Conditions of the
problem change more
rapidly than a planned,
programmed, or
budgeted changes can
keep up
§ Solution becomes
disconnected from the
problem as the problem
morphs
Neither True or False, but Bad or Good
Solutions
§ Solutions are
infused with
hidden values
§ Unseen value
judgments and
intuition
§ No economic
reasoning
5
No Test for Unintended
Consequences
One Shot Only
7
No Enumerable or Exhaustive Set of
Solutions
8
Possess Uniqueness
9
Probably the Symptom of Another
Proble,
10
Possess Discrepancies
11
No Right to Be Wrong
12

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Managing enterprise projects as wicked problems

  • 1. Managing Enterprise Projects as Wicked Problems
  • 2. Wicked Problems … § Have no definitive formulation § Have no stopping rule § Are not true or false, but bad or good solutions § Have no immediate or ultimate test for unintended consequences § May have one shot only because of irreversible consequences § Have no enumerable or exhaustive set of solutions § Possess uniqueness § Are probably a symptom of another problem § Possess Discrepancies § Require the planner, programmer, or budgeter has no right to be wrong
  • 3. No Definitive Formulation § Complex problems are ill-defined § More information does not make them less ambiguous 3
  • 4. 4 No Stopping Rule § Past solutions or best practices may continue even if conditions change § Conditions of the problem change more rapidly than a planned, programmed, or budgeted changes can keep up § Solution becomes disconnected from the problem as the problem morphs
  • 5. Neither True or False, but Bad or Good Solutions § Solutions are infused with hidden values § Unseen value judgments and intuition § No economic reasoning 5
  • 6. No Test for Unintended Consequences
  • 8. No Enumerable or Exhaustive Set of Solutions 8
  • 10. Probably the Symptom of Another Proble, 10
  • 12. No Right to Be Wrong 12