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Managing
the Unmanageables
Roger Claessens - R.J. Claessens & Partners
Eléonore Snyers
Jan 17th 2018
Have you already been here,
in the un-manageable zone?
and wished you where here?
3
Whom are we talking about?
Structure :
1. Why do our battery discharge?
2. Corporate culture
3. How do we recharge?
1. Beliefs
2. Engines
3. Emotions
4. Spiritual
4. Raising employees energy
1. WHY DOES OUR
BATTERY DISCHARGE?
The professionnal
exhaustion
- also called Burn-out
-
is often due to
a rupture between
the use of your
battery
and the way you
recharge it :
happens when you
empty your battery
totally and don’t
have enough
elements to fill it up
again.
is a very personal
and individual
process, that will
depend on your
personal life, your
past, your emotional
situation, etc
WHERE IS MY ENERGY GOING?
What do you
think charges
and empties
your own
battery?
Take individually 4 minutes
to reflect on your answer.
Then 2x2 minutes to
discuss it with a neighbour.
Do you have things in
common? Or differences?
The tree of
life
The tree of life
Fruits = visible
You feed the tree, give it
water, sun and minerals
to obtain good fruits.
Roots = invisible
If the roots are weak or
damaged, the tree won’t
be prosperous.
Visible
Invisible
Emotional
how you live, recognise
and manage your
emotions)
Mental
(intelligence, learnings, analysis, how we manage our brain)
Spiritual
(sense of your life,
believe in something
bigger, spirit, love,
accept your life
and learn from it)
Energ
y
Actions
Fruits
Physical
(body : health, nutrition, sleep, …)
To give good fruits, to be productive & efficient you need a good
balance between…
Physical and psychological resources : charge the batteries
Physical and psychological expenses : empty the batteries
13
Managing the Unmanageables 2018 (Version 04)
15
CORPORATE
CULTURE should be:
SHARED VALUES &
GROUP
BEHAVIOUR
NORMS
2.
CORPORATE
CULTURE
A culture of listening16
17
A culture of follow-up
A culture of self-efficiency
18
A culture of self preservation
19
20
Best practices are thought in business
schools but rarely applied because of
alternate culture norms
Still too often a male &
performance dominated
culture
22
Employees
don’t leave
companies,
they leave
managers
to
3. HOW TO
RECHARGE YOUR
BATTERY ?
Recharge your battery : 4 levels
Physical
Mental
Emotions
Spiritual
Level 1 : Physical
Take good care of your body and health, because
pain and sickness won’t allow you to reach your
objectives.
Physical
Mental
Emotions
Spiritual
26
STRESS,
POLLUTION,
FATIGUE:
HOW TRAFFIC JAMS
AFFECT YOUR
HEALTH
Level 1 : Physical
Remember :
Physical and physiological needs are at the bottom of the pyramid
Level 1 : Physical
Take care of your body, it is your main
battery
- Sleep enough & well
- Make adapted exercise
- Go outside : breathe, move, see the sun
- Eat healthy & good food
& drink enough water
Level 1 : Physical
Level 2 : Mental
Physical
Mental
Emotions
Spiritual
Your beliefs influence your mental health
• Recognise your limiting beliefs
• Set priorities
• Do not leave unfinished work, fight against procrastination
• Preserve your values
Are your beliefs limiting or encouraging?
Read and evaluate from 1 to 10 the list of beliefs.
1 = I don’t feel it, 10 = I totally agree
Your beliefs
Identify
Understand
Going
beyond
Your beliefs
Identify
• Belief : a thought we take for real
• It's a personal opinion : not the truth
• Limiting or encouraging beliefs
• Our attitude results from our beliefs
Identify
Understand
Going
beyond
Your beliefs
Understand
• What are your beliefs?
• Conditioning: verbal programming (heard), modeling
(example) and specific incidents (felt)
Identify
Understand
Going
beyond
Your beliefs
Going beyond
• Becoming aware and understand what are the
sources of the blocking points
• Being more vigilant undoes a lot of them
• Knowing the reasons of the implied limitation
Identify
Understand
Going
beyond
Level 3 : Emotions
Physical
Mental
Emotions
Spiritual
Know, recognise and manage your emotions. It will reload your
batteries instead of burning them!
Know and manage your emotions through self-esteem.
Accept the compliments or remarks from your surrounding
The 4 main emotions are useful :
• Joy is the expression of
the satisfaction of our
needs
• Sadness serves to solve
the gaps and losses
• Anger serves to defend
us if we are assaulted
• Fear serves to warn us of
a danger that threatens
us
The 4 main emotions are useful :
• The problems exists
when we are unable to
live, understand &
manage our emotions, or
if we reject it (education,
past experiences).
• We can replace an
emotion by another if
inadapted in our
education
• We can reject our
emotions
The
emotions
• Express what your head and body
want you to understand.
• Learn to recognize your emotions
• What do your emotions tell you?
What does it mean?
• Talk about your emotions helps to get
rid of them!
 All emotions are good to be felt
and accepted, otherwise they
accumulate and empty your
batteries.
Link
between
emotions,
physical and
thoughts
Make a short exercise :
Say hello to your neighbour,
in 2 different ways
1. You don’t like him/her
2. You see your best friend, it’s a long
time you haven’t seen each other.
What does your body tells you ?
How did you feel in the two situations ?
Level 4 : Spirituality
Physical
Mental
Emotions
Spiritual
• Give meaning to your life
• Act with love and kindness
• Accept the trials of life as a learning
• We live in a VUCA world:
volatil, uncertain, complex
and ambiguous
• The world changes quickly 
agitation or immobility?
• Giving sense = direction to
our acts and decisions.
• How would you like to be
remembered?
Spirituality : give
sense to your life /
career
Spirituality : give sense to your life / career
Alfred
Hitchkock –
What
constitutes
happiness.
• A clear horizon
• Things that are creative,
not destructive,
• No negative emotions
44
“All you really
need is the
determination to
make it work, the
persistence to
keep at it when
things go wrong
and the absolute
conviction that you
can succeed.”
45
4.RAISING
EMPLOYEES ENERGY
WHAT MOTIVATES YOU? 47
Do you feel
you think
effectively?
48
DO YOU KNOW WHAT YOU
NEED TO KNOW?
49
50
ENERGY COMES FROM FEELING WELL
“Success is when you
are happy to go to
work in the morning
and happy to come
back in the evening,
and you are very
welcome and liked in
both places”.
S.W.Ventrella (The power of
positive thinking)
52
Your copy of the slides on
WWW.ROGERCLAESSENS.EU

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Managing the Unmanageables 2018 (Version 04)

  • 1. Managing the Unmanageables Roger Claessens - R.J. Claessens & Partners Eléonore Snyers Jan 17th 2018
  • 2. Have you already been here, in the un-manageable zone? and wished you where here?
  • 3. 3 Whom are we talking about?
  • 4. Structure : 1. Why do our battery discharge? 2. Corporate culture 3. How do we recharge? 1. Beliefs 2. Engines 3. Emotions 4. Spiritual 4. Raising employees energy
  • 5. 1. WHY DOES OUR BATTERY DISCHARGE?
  • 6. The professionnal exhaustion - also called Burn-out - is often due to a rupture between the use of your battery and the way you recharge it : happens when you empty your battery totally and don’t have enough elements to fill it up again. is a very personal and individual process, that will depend on your personal life, your past, your emotional situation, etc
  • 7. WHERE IS MY ENERGY GOING?
  • 8. What do you think charges and empties your own battery? Take individually 4 minutes to reflect on your answer. Then 2x2 minutes to discuss it with a neighbour. Do you have things in common? Or differences?
  • 10. The tree of life Fruits = visible You feed the tree, give it water, sun and minerals to obtain good fruits. Roots = invisible If the roots are weak or damaged, the tree won’t be prosperous.
  • 11. Visible Invisible Emotional how you live, recognise and manage your emotions) Mental (intelligence, learnings, analysis, how we manage our brain) Spiritual (sense of your life, believe in something bigger, spirit, love, accept your life and learn from it) Energ y Actions Fruits Physical (body : health, nutrition, sleep, …)
  • 12. To give good fruits, to be productive & efficient you need a good balance between… Physical and psychological resources : charge the batteries Physical and psychological expenses : empty the batteries
  • 13. 13
  • 15. 15 CORPORATE CULTURE should be: SHARED VALUES & GROUP BEHAVIOUR NORMS 2. CORPORATE CULTURE
  • 16. A culture of listening16
  • 17. 17 A culture of follow-up
  • 18. A culture of self-efficiency 18
  • 19. A culture of self preservation 19
  • 20. 20 Best practices are thought in business schools but rarely applied because of alternate culture norms
  • 21. Still too often a male & performance dominated culture
  • 23. 3. HOW TO RECHARGE YOUR BATTERY ?
  • 24. Recharge your battery : 4 levels Physical Mental Emotions Spiritual
  • 25. Level 1 : Physical Take good care of your body and health, because pain and sickness won’t allow you to reach your objectives. Physical Mental Emotions Spiritual
  • 27. Remember : Physical and physiological needs are at the bottom of the pyramid Level 1 : Physical
  • 28. Take care of your body, it is your main battery - Sleep enough & well - Make adapted exercise - Go outside : breathe, move, see the sun - Eat healthy & good food & drink enough water Level 1 : Physical
  • 29. Level 2 : Mental Physical Mental Emotions Spiritual Your beliefs influence your mental health • Recognise your limiting beliefs • Set priorities • Do not leave unfinished work, fight against procrastination • Preserve your values
  • 30. Are your beliefs limiting or encouraging? Read and evaluate from 1 to 10 the list of beliefs. 1 = I don’t feel it, 10 = I totally agree
  • 32. Your beliefs Identify • Belief : a thought we take for real • It's a personal opinion : not the truth • Limiting or encouraging beliefs • Our attitude results from our beliefs Identify Understand Going beyond
  • 33. Your beliefs Understand • What are your beliefs? • Conditioning: verbal programming (heard), modeling (example) and specific incidents (felt) Identify Understand Going beyond
  • 34. Your beliefs Going beyond • Becoming aware and understand what are the sources of the blocking points • Being more vigilant undoes a lot of them • Knowing the reasons of the implied limitation Identify Understand Going beyond
  • 35. Level 3 : Emotions Physical Mental Emotions Spiritual Know, recognise and manage your emotions. It will reload your batteries instead of burning them! Know and manage your emotions through self-esteem. Accept the compliments or remarks from your surrounding
  • 36. The 4 main emotions are useful : • Joy is the expression of the satisfaction of our needs • Sadness serves to solve the gaps and losses • Anger serves to defend us if we are assaulted • Fear serves to warn us of a danger that threatens us
  • 37. The 4 main emotions are useful : • The problems exists when we are unable to live, understand & manage our emotions, or if we reject it (education, past experiences). • We can replace an emotion by another if inadapted in our education • We can reject our emotions
  • 38. The emotions • Express what your head and body want you to understand. • Learn to recognize your emotions • What do your emotions tell you? What does it mean? • Talk about your emotions helps to get rid of them!  All emotions are good to be felt and accepted, otherwise they accumulate and empty your batteries.
  • 39. Link between emotions, physical and thoughts Make a short exercise : Say hello to your neighbour, in 2 different ways 1. You don’t like him/her 2. You see your best friend, it’s a long time you haven’t seen each other. What does your body tells you ? How did you feel in the two situations ?
  • 40. Level 4 : Spirituality Physical Mental Emotions Spiritual • Give meaning to your life • Act with love and kindness • Accept the trials of life as a learning
  • 41. • We live in a VUCA world: volatil, uncertain, complex and ambiguous • The world changes quickly  agitation or immobility? • Giving sense = direction to our acts and decisions. • How would you like to be remembered? Spirituality : give sense to your life / career
  • 42. Spirituality : give sense to your life / career
  • 43. Alfred Hitchkock – What constitutes happiness. • A clear horizon • Things that are creative, not destructive, • No negative emotions 44
  • 44. “All you really need is the determination to make it work, the persistence to keep at it when things go wrong and the absolute conviction that you can succeed.” 45
  • 47. Do you feel you think effectively? 48
  • 48. DO YOU KNOW WHAT YOU NEED TO KNOW? 49
  • 49. 50 ENERGY COMES FROM FEELING WELL
  • 50. “Success is when you are happy to go to work in the morning and happy to come back in the evening, and you are very welcome and liked in both places”. S.W.Ventrella (The power of positive thinking)
  • 51. 52 Your copy of the slides on WWW.ROGERCLAESSENS.EU