Maximizing the Value of Your Content - John Pomeroy, Alfresco
- 1. Maximizing the Value of Your Content John Pomeroy, VP EMEA
- 2. Is your content delivering maximum value? DISCOVERY & LITIGATION PRODUCT INFORMATION DIGITAL ASSETS INTRANETS & PORTALS INVOICE PROCESSING LOANS & POLICIES RESEARCH & ANALYSIS ENTERPRISE DOCUMENT LIBRARY MEDICAL & PERSONNEL RECORDS GOVERNMENT RECORDS & ARCHIVES CLAIMS & CARE PROCESSING
- 3. “It’s not just about creating a well-curated library of content – you must provide ready access to users, in context, and as part of the business processes used to conduct day-to-day business.” - Ovum Research
- 4. “I need to find my stuff.”
- 5. Intelligently Activated Based on: • WHO I AM • WHERE AM I IN THE PROCESS • WHAT I’M WORKING ON • WHO I’M WORKING WITH • WHAT I’M TRYING TO ACCOMPLISH “I want my stuff to find me.”
- 6. How can you extract the most value from your content?
- 7. 4 Ways to Maximize Value 1 Make It Engaging Access, use and share with ease Consumer-like search and usability Intuitive social and mobile features Collaborate inside and outside the organization 2 Put It In Context Enable content to find users, not the other way around Understanding of user roles and access Make content smart Content and/or process-activated 3 Integrate It Connect content to the applications and processes used everyday Easy application integration Simple process creation and optimization “No code” development and automation 4 Evolve It Easily adapt to meet changing business needs Highly extensible and open source On premises, cloud, or hybrid Adapt processes as business changes 1 2 3 4
- 8. 4 Ways to Maximize Value 1 Make It Engaging Access, use and share with ease Consumer-like search and usability Intuitive social and mobile features Collaborate inside and outside the organization 2 Put It In Context Enable content to find users, not the other way around Understanding of user roles and access Make content smart Content and/or process-activated 3 Integrate It Connect content to the applications and processes used everyday Easy application integration Simple process creation and optimization “No code” development and automation 4 Evolve It Easily adapt to meet changing business needs Highly extensible and open source On premises, cloud, or hybrid Adapt processes as business changes 1 2 3 4 Can your solution do all this?
- 9. 90% open source Automated management based on user role, content purpose, and their relationship Users Productivity Apps Line of business Apps Mobile Apps Web Apps Solutions Sources File storage Operational systems Systems of record Cloud storage Authoring applications The Alfresco Advantage Open Source Services & APIs Open Source Services & APIs Alfresco Content ServicesAlfresco Content Services Intelligent Process EngineIntelligent Process Engine On premises, cloud or hybrid Lightweight, adaptable, repeatable best practices Document management Digital asset management Knowledge management Web content management Business process management Legal document processing Information governance Workflow Claims processing Compliance Employee onboarding Invoice processing Case management Enterprise collaboration Medical records Research and analysis Engineering document management Loan automation Records management Publishing
- 10. CONSISTENT BRAND SECURE COLLABORATION RAPID ACCESS INNOVATIVE PRODUCTS Digital assets Product documents Court documents Sales enablement
- 11. Nike Value Driver BRAND Critical Content DIGITAL ASSETS Impact INCREASED ASSET USAGE & VALUE • Digital asset management destination for 1 in 5 employees • Accelerates product go-to-market • Reduced 3rd party tools • Drive asset collaboration worldwide with internal and external stakeholders “We chose Alfresco because of their technical expertise, product maturity and open developer community. The fact that they provide open source software is brilliant.”
- 12. Michelin France Value Driver SECURE COLLABORATION Critical Content PRODUCT MANUFACTURING DOCUMENTS Impact IMPROVED QUALITY • Improved collaboration around tire manufacturing documents • Improved compliance with retention policies • Encryption ensures security of company IP • Over 8M documents and 120,000 users “Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”
- 13. Ministère de la Justice, France Value Driver RAPID ACCESS Critical Content COURT DOCUMENTS Impact IMPROVED COURTROOM EFFICIENCY • Records go from paper to digital, accessible within minutes • Improved process consistency system-wide serving hundreds of courtrooms • Improved communication between the Ministry and its constituents
- 14. Cisco Value Driver INNOVATIVE PRODUCTS Critical Content SALES ENABLEMENT INFORMATION Impact INCREASED PRODUCTIVITY • 50TB of content used by 40,000 monthly users • Improved ease-of-use and findability of content • Tightened security and compliance • Able to deliver new capabilities quickly “Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”
- 15. DIGITAL ASSETS INTRANETS & PORTALS RESEARCH & ANALYSIS ENTERPRISE DOCUMENT LIBRARY RECORDS & ARCHIVES Process PRODUCT INFORMATION Why Alfresco Complete Solution
- 16. 1,800 11,000,000 7,000,000,000 Why Alfresco Trusted INDUSTRY LEADING COMPANIES USERS DOCUMENTS 120COMPETITIVE WINS
- 18. 90% 93% Why Alfresco Loved CUSTOMER RENEWAL CUSTOMER SUPPORT SATISFACTION OUTSTANDING CUSTOMER SERVICE Omega NorthFace Award
- 19. Acelerating Digital Transformation in Europe
- 20. Digital Transformation in Europe “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, “What the Board of Directors Needs to Know about Digital Business Alfresco’s customers are not just upgrading their ECM system to a new modern architecture. They are using Alfresco to enable new ways of working, streamlining business processes, driving efficiencies, improving customer satisfaction and delivering competitive advantage.
- 21. Alfresco European Customers Government Finance Manufacturing Transportation & Utilities Healthcare Commercial
- 22. Customer Success in Government • Internal Use – Capture, management and retention of policy, correspondence & project document – Automation of review and approval process including external participant – Automation of FOI request capture, review, approval and response process • Secure Cloud – Provision of secure access to other departments and external bodies to relevant information • Public Cloud – Citizens portal to facilitate requests and post notifications 22 Central&Local
- 23. Customer Success in Emergency Svcs • Internal Use – Automating the capture, management and processing of incident information – Management, review and editing of TB’s of video from an ever increasing variety of source – Integration with existing incident reporting systems • Secure Cloud – Providing secure information as required across the emergency service – Providing remote workers immediate access via mobile devices to vital information at scene of incident • Public Cloud – Incident reporting and notifications 23 EmergencyServices
- 24. Customer Success in Healthcare • Internal Use – Automating the capture, management and processing of “Integrated Digital Patient Records” – Integration with existing medical imaging and reporting systems • Secure Cloud – Providing secure information as required to other Patient Care Organisations – Providing care workers immediate access via mobile devices to vital up to date information at point of care • Public Cloud – Patient self service, advice, reporting and notifications 24 Healthcare
- 25. Digital Transformation in Financial Services • Internal Use – Automation of review and approval/rejection process – Integration with existing internal core banking or policy management systems – Streamlining of new customer on- boarding process to allow automated remote upload of required documents • Secure Cloud – Secure access by Agents, Corporate Client & IFA’s • Public Cloud – Enable customer self-service, eg; targeted advice & recommendations, mobile claim submission (including images) & tracking of progress 25 FinancialServices
- 26. Customer Success in Utilities • Internal Use – Automating the capture, management, retention and organisation of asset and customer information – Automation of service change application review and approval/rejection process • Secure Cloud – Enable remote mobile access to asset information by maintenance engineers – Secure access by related utility service providers to public works schedule • Public Cloud – Enable self-service mobile customer service notification, enquiry & case tracking Utilities
- 27. Is your content delivering maximum value?
- 28. • Do you have your most critical content accessible and under control? • Have your business processes evolved within your company? • Can you involve external parties easily in your business processes? • Is your current system empowering or inhibiting the business? • Are you fully leveraging cloud & mobile technologies? • Is your content readily available - right time, right place, right people? Consider the following questions…
- 29. 29 Alfresco - the only modern ECM platform built for today and ready for tomorrow. Content in context Consumer-like search & usability Secure & mobile collaboration Modular & scalable architecture Effortless Information Governance SIMPLE SMART OPEN Cloud integration & sync Highly extensible & open source ECMECM BPMBPM Powerful metadata, rules & relationships Easy process (app) creation & analysis
- 30. Alfresco Working with innovative companies to enable their digital transformation. Thank you john.pomeroy@alfresco.com Skype - Johnrpom