Merit Event - Mobile Voice and Data Convergence
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Avaya is a global leader in IP telephony and business communications, showcasing its technology at the 2006 FIFA World Cup. The company, which has over 20,000 employees and operates in 90 countries, is set to launch its one-x Quick Edition solution in November 2006, enhancing communication flexibility for businesses. With a rich history in telecommunications and a focus on innovative solutions, Avaya aims to solve diverse business communication needs through a combination of digital and IP telephony.
![Major Vendor Positions in Key Avaya Markets Worldwide Highlights (Through Calendar 1Q06) Telephony Applications Services Sources : [1] Dell’Oro; [2] Synergy Research; [3] MZA; [4] Gartner; [5] Frost & Sullivan; [6] Radicati Notes : * virtual tie Leader Share Position Share Position Share Position Share Position Share Position Period Metric Revenues 6% #3 NA NA NA NA 1% #20 6% #4 2004 WW CPE Maintenance [4] Revenues Revenues Revenues Ports Agents 9% #3 9% #4 22% #2 7% #5 26% #1 2005 Unified Communications [6] N/A N/A N/A N/A N/A N/A 10% #3 30% #2 2005 Outbound Dialers [5] 2% #7 19% #2 5% #5 11% #3 40% #1 2004 Call Centers [3] NA NA NA NA 28% #2 NA NA 34% #1 2005 Audio Conferencing [5] NA NA 17% #1 NA NA 5% #4 8% #3 2004 Voice Response [4] Lines Lines Lines * Revenues 7% #4 15% #3 5% #6 20% #2 34% #1 1Q06 Converged Telephony [2] 5% #7 16% #3 20% #2 13% #4 22% #1 1Q06 IP Telephony [2] 10% #3 12% #1 7% #6 9% #5 12% #1 1Q06 15% #2 9% #3 8% #6 8% #4 20% #1 1Q06 Enterprise Telephony [1]](https://image.slidesharecdn.com/merit-event-mobile-voice-and-data-convergence-1201017732776178-2/85/Merit-Event-Mobile-Voice-and-Data-Convergence-17-320.jpg)
Merit Event - Mobile Voice and Data Convergence
- 1. Avaya is global leader in convergence and IP telephony – see why as they showcase their technology at the 2006 FIFA World Cup in Germany. Plus see a sneak preview of the soon to be release One-X Quick edition peer to peer plug and play IP telephony solution.
- 2. Graham Bunting – Distribution Director 28 th June 2006 The changing face of communications!
- 3. But first…. Who is Avaya? What am I going to hear about today?
- 4. Avaya Worldwide We are a leading global provider of business communications applications, systems and services We are a $5billion company employing over 20,000 people in 90 countries and are supported by over 2,500 partners worldwide We help businesses achieve superior results by designing, building and managing their communications networks To date we have shipped over 9 million IP lines
- 8. Where have we come from? From party-lines and rotary dial phones Plug board operator positions Hard wired phones Operators taking all calls and filtering them to extensions
- 9. Where are we now? Direct dialling Automated attendant services IVR (Interactive Voice response) Mobiles
- 10. Where are we going? Work is no longer a place you go to Ubiquitous access – any device, anywhere anytime
- 11. How has this been made possible? Technology Legislation Economy Skills pool Customer demands Competitive pressures Driving service up Driving pricing down Increasing opportunities/alternatives
- 12. What is VoIP/IP Telephony http://www1.avaya.com/pc/landing/category.html?cid=avhmht&category=129 Connectionless rather than circuit switched
- 13. Introducing One-X Quick Edition Planned UK launch – Nov 2006 http://www1.avaya.com/campaign/demo/one-x/index.html
- 14. Case study 1
- 15. Case study 2
- 16. Back up slides
- 17. Major Vendor Positions in Key Avaya Markets Worldwide Highlights (Through Calendar 1Q06) Telephony Applications Services Sources : [1] Dell’Oro; [2] Synergy Research; [3] MZA; [4] Gartner; [5] Frost & Sullivan; [6] Radicati Notes : * virtual tie Leader Share Position Share Position Share Position Share Position Share Position Period Metric Revenues 6% #3 NA NA NA NA 1% #20 6% #4 2004 WW CPE Maintenance [4] Revenues Revenues Revenues Ports Agents 9% #3 9% #4 22% #2 7% #5 26% #1 2005 Unified Communications [6] N/A N/A N/A N/A N/A N/A 10% #3 30% #2 2005 Outbound Dialers [5] 2% #7 19% #2 5% #5 11% #3 40% #1 2004 Call Centers [3] NA NA NA NA 28% #2 NA NA 34% #1 2005 Audio Conferencing [5] NA NA 17% #1 NA NA 5% #4 8% #3 2004 Voice Response [4] Lines Lines Lines * Revenues 7% #4 15% #3 5% #6 20% #2 34% #1 1Q06 Converged Telephony [2] 5% #7 16% #3 20% #2 13% #4 22% #1 1Q06 IP Telephony [2] 10% #3 12% #1 7% #6 9% #5 12% #1 1Q06 15% #2 9% #3 8% #6 8% #4 20% #1 1Q06 Enterprise Telephony [1]
- 18. Profile: Avaya in EMEA More than 7,000 people 29 countries, nearly 60 local sites Three Centres of Excellence and 12 country-level Technical Support Centres More than 1,000 Business Partners Developing partnerships with leading Service Providers and Global Systems Integrators
- 19. Avaya in the UK UK & Ireland Headquarters are in Guildford with regional UK offices in London, Manchester, Scotland, Dublin, Uxbridge and Welwyn Garden City** We employ over 7200 people in EMEA with over 650 based in the UK. There are 4 R&D facilities in the UK: Guildford, Uxbridge, Welwyn Garden City & Dublin We are a leading provider of IP Telephony solutions in EMEA * . * Synergy Research Group ** SMBS HQ
- 20. Growth via Acquisition & Investment
- 21. Telephony By combining the features traditionally associated with digital telephony with the advanced applications of IP telephony Avaya is uniquely placed to solve your business communications needs. What Do We Do? #1 Global IP Telephony* #1 UK IP Telephony* * Synergy Research
- 22. What Do We Do? #1 Global Call Centre Provider * #1 UK Call Centre Provider * * MZA Contact Centres From Call Centre to Contact Centre Avaya has applications to enable small and large business to increase customer satisfaction and therefore profitability.
- 23. What Do We Do? Mobility Increase productivity and accessibility to colleagues, clients, and suppliers while staying connected - no matter where you are or what communications device you use 1 st to Market with a working fixed to mobile solution
- 24. Vision for IP-Based Business Communication TRADITIONAL Creating Business Value Stage 1 Stage 2 Stage 3 Cost Reduction Operational Efficiency Distributed Applications Security, Reliability CONVERGED Real-time Enterprise ANY NETWORK BUSINESS COMMUNICATIONS APPLICATIONS BUSINESS APPLICATIONS BUSINESS PROCESSES Business Agility Competitive Differentiation Process Improvement Customer Loyalty Employee Retention EMBEDDED NETWORK BUSINESS APPLICATIONS Intelligent Enterprise Intelligent Communications embedded into the fabric of business ANY NETWORK BUSINESS PROCESSES
- 25. Summary Unique know-how: voice heritage and data expertise Deep understanding of voice Strength in Software Applications and superior converged infrastructure that gives customers choice Open standards and Interoperable Comprehensive Global Services Multivendor Support Customer Infrastructure Survey Innovation Avaya Labs Avaya Financial Services Providing customised financing solutions Applications Services Systems
- 26. UK Enterprise IP Telephony Market Share Source: Synergy EMEA Q4 2005 Enterprise Voice Market Shares Date: February 17, 2006 15.5 Mitel 4 19.1 25.5 26.7 4Q05 Market Share (Total Ports) % Cisco 2. 3. 1. Nortel Avaya Company
- 27. UK Contact Center Market Share Source: MZA Source : Gartner Dataquest: “Market Share: Contact Centers, Western Europe, 2004” by Terry Wright. August 12, 2005.” Gartner or Dataquest show Avaya No. 1 5 Cisco 4. 4 6 30 37 2004 Market Share (Total Agents) % Nortel 2. 5. 3. 1. Genesys Aspect Avaya Company