This document summarizes a case study that examined the effects of implementing new ways of working (NWW) in three departments totaling 73 employees. NWW included a new flexible office layout with shared workspaces, increased flexibility in work hours and locations through mobile technology. Questionnaires and objective monitoring ("[email protected]") measured changes in work behavior and impacts on collaboration, satisfaction and knowledge sharing.
Results found small increases in flexible work hours and locations. Monitoring found most time still spent at the office, though use of varied workspaces increased. While expectations of NWW were high, impacts on business objectives were not significantly changed after implementation. The study provides initial evidence on effects of NWW but longer-term impacts remain unclear.