ONLINET CDS LIGHT hardware free queue management
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This document summarizes the CDS LIGHT customer service software. It is an economic queue management solution that does not require ticket dispensers or displays. It allows small customer service centers to efficiently monitor customer flow without a large investment. Key features include basic queue management functions, monitoring and statistics modules, and closing codes to track service outcomes. The software has low hardware requirements and is recommended for various organizations seeking an affordable way to improve customer service efficiency.
ONLINET CDS LIGHT hardware free queue management
- 1. CUSTOMER SERVICE SOFTWARE DESIGN Name: CDS LIGHT inet.eu www.onl Purpose: Efficient leaders 0110-1001-00 11-0001-1000 0010-0111-11 Design No: 792285/2010 Small Customer Services BIG results! Small sized Customer Service, modest budget or a personalized customer relationship cannot be obstacles to efficiency. Sometimes the small size of a Customer Service, the reduced opening hours or the reduced number of customers could be an obstacle in introducing a queue management system. Sometimes a Customer Service uses a small budget for it´s operation and that makes impossible the investment in a queue management system. Sometimes the ticketing doesn´t fit into a Customer Service´s business policy. The ONLINET CDS LIGHT customer service software does not require neither ticket dispenser terminal nor displays, it´s an economic solution and preserves the personal character in the relationships. Efficiency guaranteed!
- 2. www.onlinet.eu Recommendation Banks, Building Societies Insurance companies Telecommunication companies Mobile, internet, cable tv service suppliers City and District Councils, Registry offices, Tax, Custom and Revenue Offices Public utility companies Features and Post offices Embassies, Consulates advantages Governmental institutions Solicitor and Notary Public offices Size doesn´t matter Malls, Supermarkets, Store chains The size of some Customer Services makes impossible the usage of queue management systems. Healthcare institutions The CDS LIGHT software does not require a ticket Educational institutions dispenser or displays. However, using the software, the Real estate agencies activity of a branch can be monitored and it´s data is registered in the statistics*, as in case of the Customer Conference and sport centers Services using a classic queue management system. Money saving efficiency The CDS LIGHT software is the most economic Customer Service solution, as it doesn´t require a ticket dispenser, displays and physical installation. The lack of hardware components, makes easier the investment in a Customer Service system. As the system has many of the features provided by a classic queue managemnt system, the quality of service can be increased significantly. Personal customer relations If a Customer Service´s business policy includes the personal greeting and guiding of customers, keeping in the whole service process a personal character, the CDS LIGHT software is the ideal choice. Makes the daily work more transparent and efficient in a discreet way, without issuing tickets. *Except data related directly to ticket dispensers, like waiting times 2 CDS LIGHT Customer Service software
- 3. www.onlinet.eu Technical specification ONLINET CDS LIGHT software modules ONLINET CDS BASIC Log-in and out Basic module Customer calling Transfer of and close of customers Priority management Close of service Service time measure Alerts on overpassing preset limits Change of service Staff break management ONLINET CDS MANAGER Access rights management Monitoring and statistics module Region management and display in the statistics Statistics for a specific day or a period of time Real-time branch and desk information Display of selected services distribution Display of desk status within a branch Display of logged-in staff status Display of service times Web-based, central configuration and statistics ONLINET CDS CLOSING CODES Record of service results Closing codes module Better follow-up on customer history and data Registering notes regarding the service ONLINET CDS AUTOMAT Automatic staff log-in Automated tasks module Special customer distribution management ONLINET CDS LIGHT system requirements: Processor: 2GHz Core Duo Memory: 2 GB RAM Storage: 40 GB HDD or 16 GB CF card* Mainboard: with LAN connection Operating system: Windows XP / XP Embedded / 7 * In case of Windows Embedded CDS LIGHT Customer Service software 3
- 4. www.onlinet.eu Accessories and Related options solutions CDS DESK Issuing tickets Staff software terminal Physical directing and call of customers - customer calling (manual or automated) Measuring waiting times - customer transfer (desk, service, member of staff) We recommend: Queue Management Systems - start and finish of service - registration of the result of service Digital poster with closing codes Interactive window display - change of service at desk Information & Self-service kiosk - managing waiting list and VIP customers We recommend: Digital Signage solutions - managing breaks - alerts in case of Asking clients for giving feed-back overpassing preset limits Statistics of feed-backs We recommend: ONLINET CDS FEED-BACK CDS BOOKING software and kiosk Appointment booking software. The customers can book appointments on different platforms to a spe- cific branch, service, date and time. Platforms can be individual or combined. - BOOKING-O: online, internet booking Related module - BOOKING-S: SMS or text booking module* services - BOOKING-T: phone booking module Consulting CDS SMS Site survey, planning Customer notifier before calling. The software Installation, commissioning, training module* makes possible for those clients who has Maintenance, remote support, repairs to wait, to register their mobile number, in order to Operation, statistics and data analysis not sit and wait in the Customer Service. Before Custom development and design calling, the customer receives a text message with Integration to existing CRM or Front-Office systems a notification to return to the Customer Service. CDS MEETING Meeting room occupancy display application. Makes possible the display Warranty of current and forecast Benefit from our SAS (Software Application Support) occupancy information for service and receive free version upgrades and free meeting rooms.** maintenance and support for your software. * Requires GSM adaptor (hardware) In case of a continuos support: LIFETIME WARRANTY. ** Requires LCD screen(s) 4 CDS LIGHT Customer Service software