ONLINET CDS queue management software
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The document describes a queue management software called CDS Customer Service software. It is designed to help customer service organizations improve efficiency by reducing wait times, accurately measuring staff performance, and providing management with useful statistics. The software includes modules for basic queue management, monitoring and statistics, closing codes, screen customization, VIP customer management, voice calling, and automated tasks. Related accessories and services are also described.
ONLINET CDS queue management software
- 1. CUSTOMER SERVICE SOFTWARE DESIGN Name: CDS inet.eu www.onl Purpose: Efficient leaders 0110-1001-00 11-0001-1000 0010-0111-11 Design No: 892115/2010 More than just simply queue management! Why would a Customer Service need a queue management system, if customers never stay in queues? If your Customer Services is 100% efficient and there is no room for improvements, if there are no costs which could be saved or reduced or if you have already explored every possibility and channel to increase your sales and cross-sales, then you really don´t need a queue management system. But if you can´t answer any of the following questions „What is the average waiting time of your customers?“ or „Who is the most efficient member of staff in a specific branch?“ or „How successful is a marketing campaign started just 4 days ago?“, then the ONLINET queue management system, can do lot more for you than you think.
- 2. www.onlinet.eu Recommendation Banks, Building Societies Insurance companies Telecommunication companies Mobile, internet, cable tv service suppliers City and District Councils, Registry offices, Tax, Custom and Revenue Offices Public utility companies Features and Post offices Embassies, Consulates advantages Governmental institutions Solicitor and Notary Public offices Malls, Supermarkets, Reducing waiting times Store chains None of us likes to wait. Your customers are not Healthcare institutions different. The CDS customer service software, monitors Educational institutions continuously the current waiting times, as average, by Real estate agencies service or by staff. This offers the possibility of immediate intervention to stop your customers walking away. Conference and sport centers Real or perceived performance The CDS customer service software makes possible, the objective measuring of the staff´s work efficiency. Number of customers served daily, time spent with service and administration, number and duration of breaks. Rewarding, correcting and taking HR related decisions will not be just a matter of anticipation anymore. Better executive decisions Good decisions and efficient strategy requires accurate information. Using the CDS customer service software, the management of a local branch or a nationwide network can keep an eye on the current events. Using the statistics, the strategy will be more consistent, bringing better results and performance. 2 CDS Customer Service software
- 3. www.onlinet.eu Technical specification ONLINET CDS software modules ONLINET CDS BASIC Log-in and out Basic module Customer calling, transfer and closing Priority management, service closing Service time measure, alerts on overpassing preset limits Change of service, staff break management ONLINET CDS MANAGER Waiting times of currently waiting customers Monitoring and statistics module Display of selected services distribution Display of desk status within a branch Display of logged-in staff status Alert on overpassed waiting time limits with colour codes Web-based, central configuration and statistics ONLINET CDS CLOSING CODES Record of service results Closing codes module Better follow-up on customer history and data Registering notes regarding the service ONLINET CDS EDITOR Edit the main screen design of the ticket dispenser Screen and ticket editor module Edit the main screen menu of the ticket dispenser Edit the design and content of the ticket Multi-language menus and tickets Flash animation/videos and tickers on the ticket dispenser ONLINET CDS VIP Display of a unique menu VIP customer management module Staff selection by name and picture Two level VIP customer management Card reader management Customer data and history display on the staff´s workstation ONLINET CDS VOICE Multi-language calling Voice calling module Voice calling and signal separation into separate waiting areas ONLINET CDS AUTOMAT Automatic staff log-in Automated tasks module Automatic customer calling Special customer distribution management ONLINET CDS OFFICER package Content: BASIC + MANAGER + CLOSING CODES modules ONLINET CDS COMMANDER package Content: BASIC + MANAGER + CLOSING CODES + EDITOR modules ONLINET CDS MASTER package Content: All modules CDS Customer Service software 3
- 4. www.onlinet.eu Accessories and Related options solutions CDS DESK LCD screens instead of LED displays Staff software terminal Display of commercials together with - customer calling (manual or automated) queuing and ticket information - customer transfer (desk, service, member of staff) We recommend: ODS- ONLINET DIGITAL SYSTEM - start and finish of service - registration of the result of service Digital poster with closing codes Interactive window display - change of service at desk Information & Self-service kiosk - managing waiting list and VIP customers We recommend: Digital Signage solutions - managing breaks - alerts in case of Asking clients for giving feed-back overpassing preset limits Statistics of feed-backs We recommend: ONLINET CDS FEED-BACK CDS BOOKING software and kiosk Appointment booking software. The customers can book appointments on different platforms to a spe- cific branch, service, date and time. Platforms can be individual or combined. - BOOKING-O: online, internet booking Related module - BOOKING-S: SMS or text booking module* services - BOOKING-T: phone booking module Consulting CDS SMS Site survey, planning Customer notifier before calling. The software Installation, commissioning, training module* makes possible for those clients who has Maintenance, remote support, repairs to wait, to register their mobile number, in order to Operation, statistics and data analysis not sit and wait in the Customer Service. Before Custom development and design calling, the customer receives a text message with Integration to existing CRM or Front-Office systems a notification to return to the Customer Service. CDS MEETING Meeting room occupancy display application. Makes possible the display of current and forecast occupancy information for Warranty meeting rooms.** Standard warranty: 1 YEAR * Requires GSM adaptor (hardware) In case of a maintenance and support contract, even ** Requires LCD screen(s) LIFETIME WARRANTY. 4 CDS Customer Service software