Operations Management 6th Edition Test Bank – Nigel Slack
Operations Management 6th Edition Test Bank – Nigel Slack
Operations Management 6th Edition Test Bank – Nigel Slack
Operations Management 6th Edition Test Bank – Nigel Slack
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6. 3
7) Operations typically differ in terms of volume of output, variety of output, variation in demand or the
degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please
match the following element with the most appropriate of the above dimensions. Flexibility is most closely
matched to:
A) Variation
B) Visibility
C) Variety
D) Volume
Answer: C
8) Operations typically differ in terms of volume of output, variety of output, variation in demand or the
degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please
match the following element with the most appropriate of the above dimensions. The demand pattern is
most closely matched to:
A) Volume
B) Variation
C) Visibility
D) Variety
Answer: B
9) Operations typically differ in terms of volume of output, variety of output, variation in demand or the
degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please
match the following element with the most appropriate of the above dimensions. Low unit costs are most
closely matched to:
A) Variety
B) Visibility
C) Variation
D) Volume
Answer: D
10) Efficient operations management is irreconcilable with environmental considerations.
A) True
B) False
Answer: B
11) High-volume operations do not include:
A) Television manufacture
B) A theme park
C) A fast food restaurant
D) A taxi service
Answer: D
12) High-visibility operations do not include:
A) Coffee bar
B) Retail banking
C) Internet retailer
D) Clothes shop
Answer: C
7. 4
13) Operations can be classified according to their volume and variety of production as well as the degree of
variation and visibility. Which of the following operations would be classified as high volume, low variety?
A) A carpenter
B) A fast food restaurant
C) A bank front office
D) A family doctor
Answer: B
14) Which of the following activities is not a direct responsibility of operations management?
A) Designing the operation's products, services and processes.
B) Determining the exact mix of products and services that customers will want.
C) Planning and controlling the operation.
D) Developing an operations strategy for the operation.
Answer: B
15) Which of the following is the least likely decision to be made by Operations Managers?
A) Designing and improving the jobs of the workforce.
B) How much capacity is required to balance demand.
C) How to use quality techniques to reduce waste.
D) Deciding which market areas to manufacture products for.
E) Selecting the location and layout of a facility.
Answer: D
16) Which of the following is NOT a transformed resource input in operations?
A) Materials
B) Facilities
C) Customers
D) Information
Answer: B
17) Which of the following is a transforming input resource?
A) Customers
B) Information
C) Staff
D) None of the above
Answer: C
18) Which of the following is a transformed input resource?
A) Facilities
B) Information
C) Staff
D) None of the above
Answer: B
19) Which of the following is a responsibility for an Operations Manager?
A) All of the below
B) Ensuring delivery of goods or services
C) Day-to-day running of the process
D) Design the process
Answer: A
8. 5
20) Operations management is important to all business and operations managers have a similar set of
responsibilities in all businesses.
A) True
B) False
Answer: A
21) Which performance objectives do IKEA focus most on?
A) Quality
B) Cost
C) Speed
D) Flexibility
Answer: B
22) What name is given to the arrangement of resources which are devoted to the production and delivery of
products and service?
A) The Production Function
B) The Operations Function
C) The Delivery Function
D) The Product & Logistics Function
Answer: B
23) What other names may be given to an operations manager?
A) Administrative manager
B) Fleet manager
C) Store manager
D) All of the above
Answer: D
24) When was IKEA founded?
A) 1970s
B) 1960s
C) 1950s
D) 1940s
Answer: C
25) Pret A Manger outlets receive deliveries of fresh sandwiches from a number of regional centres every day.
A) True
B) False
Answer: B
26) Which of the following is true of effective operations?
A) It can provide the basis for future innovation.
B) It can reduce the amount of investment necessary to produce goods and service.
C) It can reduce costs of producing goods and services.
D) All of the above.
Answer: D
9. 6
27) Which of the following is NOT a response from operations to the changing business environment?
A) Mass marketing
B) Technologies replacing manual jobs
C) Lean process design
D) Flexible working patterns
Answer: A
28) Which of the following is NOT true of the changing business environment in which operations management
work?
A) Demand for better quality
B) More legal regulation
C) Less ethical sensitivity
D) More frequent product introduction
Answer: C
29) The transforming and transformed resources that form the input to operations are called:
A) Transformation resources
B) Input resources
C) Delivery resources
D) Tangible resources
Answer: B
30) Resources within an operation that are not immediately evident, such as relationships with suppliers, are
called:
A) Transient resources
B) Intangible resources
C) Ethereal resources
D) Non-discreet resources
Answer: B
31) Service processes that have a high number of transactions, often involving limited customization, are called:
A) Low-complexity services
B) Dual services
C) Service runners
D) Mass services
Answer: D
32) An operation's ability to produce a wide range of products or services is called what?
A) Package
B) Customization profile
C) Commodity range
D) Mix flexibility
Answer: D
33) All the activities involved in supplying a customer's order is called:
A) Customer-focused process
B) Order fulfilment
C) Customer-driven operations
D) Delivery
Answer: B
10. 7
34) The people and groups of people who have an interest in the operation and who may be influenced by, or
influence, the operation's activities, are called:
A) Operation owners
B) Stakeholders
C) Pressure groups
D) Key accounts
Answer: B
35) The amount of value-added activity that takes place in the presence of the customer is called:
A) Visibility
B) Variation
C) Value-added
D) Variety
Answer: A
36) In an international aid charity, which function is likely to be responsible for developing new appeals
campaigns?
A) Product/Service Development
B) Marketing
C) Operations
D) Human Resources
Answer: A
37) In a furniture manufacturer, which function is likely to be responsible for determining pricing policies?
A) Marketing and sales
B) Operations
C) Finance
D) Product/Service Development
Answer: A
38) In a fast food chain, which function is likely to be responsible for serving customers?
A) Finance
B) Operations
C) Human resources
D) Marketing and sales
Answer: B
39) The decisions taken by an operations manager are the same for commercial and not-for-profit organisations.
A) True
B) False
Answer: A
40) Which of the following is NOT a process input?
A) Transported passengers for a train service
B) Aircraft for an airline
C) Sales staff for a department store
D) Information for the police
Answer: A
11. 8
41) The dominant operation for a bank is:
A) Processing information
B) Processing customers
C) Processing complaints
D) Processing materials
Answer: A
42) Which of the following predominantly process materials in their operations?
A) Postal service
B) Bank headquarters
C) Market research company
D) Hospitals
Answer: A
43) In the case of crude oil producers, what term is used for any technical advice provided to their customers?
A) Support service
B) Facilitating services
C) Value-added service
D) Intangible benefit
Answer: B
44) Which of the following is NOT an implication of high visibility?
A) Time lag between production and consumption.
B) High unit cost.
C) Customer contact skills needed.
D) Satisfaction governed by customer perception.
Answer: A
45) Which of the following is an implication of low variety?
A) Matching customer needs necessary
B) High complexity
C) Flexibility needed
D) Low unit cost
Answer: D
46) Which of the following is NOT an implication of high variation in demand?
A) Changing capacity
B) Anticipation is important
C) Flexibility in workforce is needed
D) Low unit cost
Answer: D
47) What is the name of the model that describes operations in terms of their input resources, transforming
processes and outputs of goods and services?
A) Operational process model
B) Transformation process model
C) Five forces model
D) Slack operations model
Answer: B
15. HARRODS Ltd
BROMPTON ROAD LONDON
SPECIALLY PREPARED
FLOUR EMERY
POWDER
FOR KNIFE MACHINES
Specially Prepared Emery, for
use with all Knife Machines.
Per Tin, 0/10½, 1/9
Japanned Knife Dipper, for
scalding knives without
immersing the handles.
Price, 2/6
16. Knight’s Patent “Tiny” Knife Machine. This Machine is one of the
Best Small Knife Cleaners now on the Market. Cleans the finest
cutlery without injury.
Packed in box complete, with Clamp and box of Knife Powder.
Price: Tiny, 10/6; No. 1, 14/6; No. 2, 17/3; No. 3, 20/6; No. 4,
25/0.
New Rollers for Knight’s Knife Machine,
Price: Tiny, 4/6; No. 1, 6/11; No. 2, 7/3; No. 3, 9/3; No. 4, 10/0
per pair.
Extra Charge for fitting same to machines.
No. I R 1353. Basting Ladle with Tinned Iron Handle.
17 in., 1/1; 19 in., 1/3; 22 in., 1/6; 25 in., 2/4 each.
No. I R 1285. Cook’s Ladle.
0, 3½, 4, 4½ in.
0/3½ 0/4 0/4½ 0/5½ each.
17. Lavatory Brush
No. I R 27. Lavatory
Brush Holder.
Japanned White and
Gold, with loose China
lining. Price, 4/6
Lavatory Brush
No. I R 28. Lavatory
Brush Holder.
Japanned White and
Gold, with loose China
lining. Price, 8/6 each.
POST DELIVERY MEMORANDUM NOTES
No. I R 663. Letter Cage, Japanned
Black and lettered.
1, 2, 3, 4 Compartments.
1/4, 1/8, 2/2, 2/9 each.
KING
No. I R 1013. The
King Lemon Squeezer,
Japanned Iron, 1/4
each.
18. Single Knife Tray.
14½ in. 1/3 15½ in. 1/6 18 in. 1/9
Best Quality.
16 in. 1/9 17 in. 2/2 18 in. 2/5
Double Knife Tray.
16½ in. long, 9 in. wide, 2/3
Extra Strong Knife Tray.
14 in. 4/2 16 in. 4/9
Wicker Knife Basket, for dirty knives.
Tin lined, 14 in. 3/3 16 in. 3/9
[1035]
LOCKS.
19. No. I R 42. Yale Rim Latch, Iron Case, Old
Copper Finish, with 3 keys, 5/9 each.
No. I R 52. Do. do. Solid Bronze, 11/9 each.
YALE Y & T YALE & TOWNE MFG CO STAMFORD CONN. U.S.A
YALE
PARACENTRIC
50,000
PAT’D NOV.2.1891 JULY 28 AUG.11.1891
No. I R 742. Yale Rim Latch, Japanned Case, 3 in. × 4 in. ×
1¼ in.,
with 3 Keys, 8/3 each.
No. I R 752. Do., do., do., solid Bronze, Case polished, 18/6.
20. YALE YALE
PARACENTRIC
50,000
No. I R 5101. Brass Yale Rim Cupboard Lock.
Diameter of cylinder ⅞ in.
No. 5101. Size of Case, 1⅝ × 1¼ in.
For doors, ¾ in. thick, backset, ⅝ in., 5/3
No. 5103. Size of Case, 1⅝ × 1½ in.
For doors, ⅞ in. thick, backset, ⅝ in., 5/3
YALE & TOWNE
MFG CO STAMFORD
CONN. U.S.A
YALE
YALE & TOWNE
MFG CO STAMFORD
CONN. U.S.A
No. I R 563. Yale Padlock, 1½ in., with
2 Keys, 1/9 each.
No. I R 565. Do., do., do., 2 in., 2/0
each.
21. YALE & TOWNE
MFG CO
YALE
YALE & TOWNE
STAMFORD
CONN. U.S.A
No. I R 843. Bronze Yale
Padlock, with Solid Cast
Bronze Shackle and 2 Keys.
¾ 1 1¼ 1½ 1¾ in.
4/6 3/1 3/4 3/10 4/3
YALE YALE & TOWNE MFG CO
STAMFORD CONN. U.S.A
YALE
PARACENTRIC
50,000
PAT’D NOV.2.1891
JULY 28 AUG.11.1891
No. I R 850. Yale Padlock,
2 in., Nickel Plated Pin
Tumbler Mechanism, 2
Keys, 6/9.
H & S L
4-LEVER TIGER
M.L.Co.PHILA.U.S.A.
No. I R 3819. The “Tiger”
Padlock. Black, 4 Lever, 2
Keys. 1 in., 0/10, 2 in., 1/0.
22. IMPROVED HAND MADE LEVER
TRADE MARK UNION
No. I R 108c. Strong Brass Padlock, 2
Lever with Brass Shackle.
1¼ in. 1/0, 1½ in. 1/2, 1¾ in. 1/4
No. IR 162. Best Cast Brass Padlock, 4
Lever, 2 Keys, with covered keyhole.
1½ in. 2/0, 1¾ in. 2/4, 2 in. 2/7
YALE
No. I R 813¼. Bronze Yale
Padlock, 1 in., with 15 in. Steel
Safety Chain, 3/6
No. I R 813¾. Ditto, with
30 in. Steel Safety Chain, 4/3
23. CHUBB’S NEW PATENT
Chubb’s New Patent Front Door Latch,
including 2 Keys, Handle and Screws, 10/6
each.
Bramah Patent Night Latch, 12/6
TRADE MARK UNION
No. I R 3609. Japanned Iron Padlock,
2 in. 0/10, 2¼ in. 1/0, 2½ in. 1/2
No. I R 4655G. Galvanised Iron
Padlock, Extra Strong, 2 Keys,. 2 Lever.
2 in. 1/5, 2¼ in. 1/7, 2½ in. 1/9
24. No. I R 3721. Brass Double Handed
Cupboard Lock, 4 Lever,
2 in. 1/5, 2½ in. 1/7, 3 in. 1/9
No. I R 3719. Ditto, ditto 2 Lever,
2 in. 1/1, 2½ in. 1/2, 3 in. 1/4
No. I R 4155. Night Latch, Strong Iron
Case, with 2 Keys complete, 1/11
No. I R 5121. Night Latch, Extra Strong
Iron Case, 4 Levers and 2 Special Small
Bitt Keys, 3/9
25. No. I R 1761. Strong Rim Lock,
Japanned Case, Brass Bushed,
complete with furniture, 6 in. 2/0,
7 in. 2/6
No. I R 2827. Ditto, ditto 2 Levers,
Brass Bolts. Complete with drilled
through Furniture, 6 in. 3/3, 7 in. 3/9
S U L S
V D N V
A G A X
H & S
L
No. 5784. Letter Padlock, all
brass rollers, with Steel
Shackle.
3 4 5 6 roller.
0/10 1/2 1/4 1/6
CONCHAS
OPEN CLOSED
No. I R 658. Cigar Box Lock
Nickel Plated, 1/10
27. Elliptic Meat Screens, with 2 Shelves.
3 ft. 9 in. 4 ft. 4 ft. 3 in. 4 ft. 6 in. 5 ft.
47/6 56/9 62/6 69/6 99/6
Painting and Graining above, extra as under:
12/0 13/3 14/6 15/9 17/0
Square Screens.
With Sliding Doors, Two Shelves, and Hot
Closet. Tin Lined, procured to order.
4 ft. 6 in. wide, 5 ft. high, 16 in. deep £8 6 6
5 ft. wide, 5 ft. high, 16 in. deep 9 7 6
5 ft. 6 in. wide, 5 ft. high, 16 in. deep 10 10 0
Painting and Graining, 25/0, 28/9, and 33/6 extra
28. HOT CLOSET
Elliptic Screen.
One Shelf. Hot Closet, and Lock to Door.
Height Depth Price
3 ft. 6 in. × 4 ft. 16 in. 63/0
3 ft. 9 in. × 4 ft. 16 in. 69/6
4 ft. × 4 ft. 16 in. 73/0
4 ft. 3 in. × 4 ft. 3 in. 16 in. 77/0
4 ft. 6 in. × 4 ft. 3 in. 16 in. 83/6
29. Tin Meat Screen for Bottle
Jack. Best quality, extra
strong.
19 in. 21 in. 24 in.
13/9 16/6 24/9
Bottle Jacks.
25 30 40 56 lb.
12/0 13/0 15/0 16/6
Meat Safes, Japanned Iron.
One Shelf. Lock and Key.
Blue wire sides.
18 in. 20 in. 22 in. 24 in.
17/0 19/11 22/11 27/9
30. The Ever Shut Patent Meat Safe,
with two compartments. The
covers are so hinged that they
cannot be left open. Will stand on
a shelf or hang on the wall.
Japanned metal throughout; with 3
White Enamelled Meat Trays. Size,
21½ × 15½ at base. Height of
first compartment, 10½ in. Total
height, 20 in. Price complete, 18/0;
if without dishes, 15/6.
31. No. I R 3000. Meat Safe, Japanned
Oak, with perforated metal sides,
Lock and Key.
Width Depth Height Price
No. 1 13½ in. 11 in. 20 in. 7/0
,, 2 16 in. 13½ in. 24 in. 10/6
,, 3 19¼ in. 16½ in. 28 in. 13/9
,, 4 22½ in. 20 in. 32 in. 18/6
32. Duck Press, Nickel-plated,
as design, £3 12 6
Larger size, best quality,
Silver-plated, £12 12 0
Meat Juice Presses. Iron
with Enamel Receiver.
Approximate capacity.
1 1½ 2 3 pints.
5/9 6/3 7/9 9/0
No. I R 500. All Metal
Rustless Meat Safe (British
make) Made of Tinned Steel
and painted Celeste Blue.
Height Width Depth Price
20 in. 14 in. 11 in. 10/9
24 in. 17 in. 14 in. 13/6
28 in. 20 in. 17 in. 16/9
32 in. 24 in. 21 in. 18/9
33. Perfect Mayonnaise Mixer
Mayonnaise Mixer, for the preparation
of Mayonnaise for Lobster, Shrimps,
Italian Salad, Tomatoes, etc.
7 in. 8 in. 9½ in.
2/6 3/0 3/6
Enamelled Basin, Metal Top and Funnel.
34. The “Hercules” Meat Juice Press
extracts more juice from a given
quantity than any other system.
Specially recommended for
invalids.
Nickel Plated, 9/6, 15/6, 19/6,
27/6
Meat Saws, 8 in., 1/6; 10 in., 1/9
12 in., 1/11; 14 in., 2/1
Better quality, 8 in., 1/11; 10 in.,
2/1;
12 in., 2/5; 14 in., 2/10
The Enterprise Mincer or Food
Chopper, with Inside Cutting Knife.
No. 5. No. 10
3/11 4/10
Ditto, with Outside Cutter.
No. 501. No. 602.
3/6 3/9
35. FOLLOWS & BATES LD
PATENT
MARMALADE CUTTER
MANCHESTER
Marmalade Cutter. The only
machine that will cut Oranges and
Lemons into uniform slices for
making Marmalade at home. Cuts
three oranges per minute, 14/3
The “Magic.” Lighter and Smaller
Make, 8/3
No. 1
NYE & Co LONDON
Nye’s Patent Mincing and
Sausage Machine.
No. 1. 20/0; No. 2. 28/0;
No. 3. 42/0
The “Crown” Mincer.
No.1 6/9
,, 2 9/9
,, 3 13/6
36. SHOWING
HOW THEY CHOP
SPONG’S
GENERAL
CHOPPER
Spong’s General Meat Chopper,
with 5 discs. Will chop all kinds
of food.
Chops 1, 2, to 3 lbs. per
minute.
No. 3 Machine has only 3
Cutters.
Nos. 3 5 10 15
3/8 4/8 5/2 8/2
Extra Discs.
Nos. 5 10 15
0/6 0/6 0/9
Ex. Fine 1/0 1/0 1/9
Measures. Tin,
Stamped
½ pt. 1 pt. 2 pt. 4 pt.
0/8 0/10 1/0 1/7
0
1
3
?
5
[1037]
37. MOULDS, COPPER. PURE TINNED INSIDE ONLY.
Copper Step Mould.
1⅜ 2¾ 3⅝ 4¼ 5⅜ in. dia.
2½ 3 4½ 5 7 ,, high.
1/7 2/2 2/11 3/9 4/8
No. I R 643.
Round Copper Mould.
1½ pints, 9/9
No. I R 501.
Round Copper Mould.
1½ pints, 7/3
No. I R 106.
Oval Copper Mould.
2 pints 9/9
No. I R 249.
Round Copper Mould.
2½ pints 8/6
No. I R 486.
Round Copper Mould.
1 pint 5/0
38. No. I R 480.
Round Copper Mould.
1¼ pints 6/3
No. I R 563.
Round Copper Mould.
1¾ pints 6/9
No. I R 481.
Round Copper Mould.
1 pint 6/9
No. I R 562.
Round Copper Mould.
1½ pints 4/1
No. 490.
Round Copper Border Mould.
1½ pints 8/9 No. I R 1999.
Round Copper Mould with pipe.
1¼ pints, 6/3
39. Dome Top Mould with Cover
and Screw.
3½ in. 5/3
4 ,, 5/8
4½ ,, 6/3
4¾ ,, 6/8
5 ,, 6/11
Linings for do. 2/11 extra.
Round Charlotte Mould
3 3½ 4 4¼ 4½ 5 in.
1/4½ 1/7 1/11 2/1 2/3 2/8
Mid Timbale Mould.
5 5½ in.
3/2 3/6
No. I R 558.
Round Copper Mould.
1 pint 4/3
No. I R 525. Round
Copper Border Mould.
1½ pints 8/6
No. I R 2036.
Round Copper Mould
for 2 persons, 1/6 each.
Ditto for 1 person, 1/3
40. No. I R 2012.
Round Copper Mould,
¾ pint 5/3, 1¼ pints, 5/9
Plain Copper Dariols.
1½ 1⅝ 1¾ 2 in.
5/0 5/8 6/8 7/11 doz
Spiral Mould, with Cover
& Screw, 4½ in. 9/9
Cone Ice Mould.
7 in. high, 4 in. diameter.
Tinned inside and out, 6/9
No. I R 489.
Round Copper Mould.
1½ pints 6/11
No. I R 2029.
Round Copper Border Mould.
6¼ in. 6/3
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